What is Smart Transcription?

What are the benefits of Smart Transcription?

Do you transcribe into other languages?

How can I enable the Smart Transcription feature?

Does Smart Transcription transcribe all my recordings, even in the past?

What is the minimum time Aloware starts transcribing the calls?

Smart Transcription converts call to text that organizes the information in the call.

Read more about Smart Transcription in this article.

Smart Transcription benefits include transcribing call recordings accurately, organizing the information of the call, automatically categorizing the call, and providing an overall impression of the call.

Learn more about Smart Transcription in this article.

No - we only transcribe to and from English.

You have to be an Admin to toggle on and off the Smart Transcription feature from the Users menu > Select User > Settings > Personalization Settings > Enable Smart Transcription.

No - calls with users who have disabled Smart Transcription will not have their calls transcribed.

By default, Aloware will transcribe calls that are greater than 15 seconds. But admins can customize to set the minimum time. Go to Account > Transcription Settings > Minimum Talk-time.