In this article
Introduction to A2P 10DLC and Compliance Measures
A2P 10DLC registration is a crucial step for commercial texters to comply with FCC and carrier regulations. This step-by-step guide will walk you through the process of registering in A2P 10DLC in Aloware, ensuring that you can engage in commercial text messaging while maintaining compliance and trust with your audience.
Aloware provides a page for the registration of your business in compliance with the following Spam Prevention measures set up by the FCC and carriers:
STIR/ SHAKEN
A2P 10DLC
CNAM Caller ID Registration
The Compliance Page
To manage your A2P 10DLC registration compliance, Aloware provides a dedicated Compliance page within your account. By following a few simple steps, you can access this page and monitor the status of your registration process.
Here's how to find the Compliance page in your Aloware account:
Log in to your Aloware account.
Navigate to the Account menu > select Compliance tab.
Once you're on the Compliance page, you'll find detailed information about your registration progress and the current status of your compliance. The page displays the following key elements:
Status - The status indicates the progress of your registration process. It can be one of the following options:
Not Started - This status indicates that you haven't initiated the registration process.
In Review - If your registration is under review by the compliance team, this status will be displayed. The team is assessing your compliance documentation and ensuring it meets the necessary requirements.
Rejected - If your registration is rejected, it means there were compliance issues or missing information in your submission. You will need to address the concerns and resubmit your documentation.
Approved - When your registration is successfully approved, this status will be displayed. It confirms that your A2P 10DLC compliance has met the necessary requirements.
Registration Steps - The Compliance page also provides a breakdown of the registration steps involved. These steps help guide you through the process and ensure you complete all the necessary requirements. The steps typically include:
Business Registration - This step involves providing relevant information about your business, such as company name, address, and contact details. It helps establish the legitimacy of your organization.
A2P Brand - Here, you will need to specify the brand associated with your numbers. This is important for identification and branding purposes.
Campaigns - In this step, you will define the campaigns associated with your numbers. It helps categorize your messaging activities and ensures compliance with regulations.
Unregistered Lines - This step focuses on unregistered lines and provides instructions on how to register them. Registering unregistered lines is essential for compliance and maintaining uninterrupted messaging capabilities.
How to Register in A2P 10DLC using Aloware
Aloware will be gathering the necessary information from our clients in order to manage the registration process. Once registered, the networks will determine the volume and level of filtering for texting campaigns based on an assigned Trust Score.
Click the "Register My Business" button.
Compliance Wizard will display, and your registration's progress bar
Step 1: Business Registration
Check the box to agree to pay a one-time $44 registration fee for US A2P.
Provide your business information, including:
Business Name
Business Type
Partnership
Sole Proprietorship
Limited Liability Corporation
Corporation
Co-operative
Non-profit Corporation
Company Status
Private
Public
Stock Ticker & Exchange (For Public Company Status)
Business ID Type
USA - Employer Identification Number (EIN)
Canada - Business Number (BIN)
Great Britain - Company Number
Australia - Company Number from ASIC (ACN)
India - Corporate Identity Number
Estonia - VAT Number
Romania - VAT Registration Number
Business Industry
Business Registration Number
USA & Canada
Latin America
Europe
Asia
Africa
Business Regions of Operation
Website URL
Provide your Address and Information
Street, City
State/ Province/ Region
Postal Code
Country
Click "Next: Point of Contact" button to proceed.
Step 2: Point of Contact
Provide the contact person's details:
First Name
Last Name
Email
Work Cell
Title
Job Position
Click Next: Use Case Registration once you are done.
Step 3: Use Case Registration
Specify your intended use cases or campaigns during this stage:
Check the box to agree to pay a one-time $15 per campaign fee.
Register the Line to use for the campaigns.
Select the type of use case or campaign from the provided options, which include:
Type of Use Case | Description |
Two-Factor Authentication (2FA) | Any authentication or account verification such as OTP |
Account Notification | Notifications about the status of an account or related to being a part of an account |
Customer Care | Support, account management, and other avenues of customer interaction |
Delivery Notification | Information about the status of a delivery |
Fraud Alert Messaging | Messaging about potentially fraudulent activity, such as spending alerts |
Higher Education | Message campaigns from colleges, universities, and other educational institutions |
Low Volume Mixed | A campaign that covers multiple use cases such as Customer Care and Delivery Notifications
Note - mixed campaigns are likely to have lower throughput and a higher cost per message |
Marketing | Promotional content such as sales and limited-time offers |
Mixed | A campaign that covers multiple use cases, such as Customer Care and Delivery Notifications.
Note - mixed campaigns are likely to have lower throughput and a higher cost per message |
Polling and Voting | For conducting polling and voting, such as customer surveys. Not for political use |
Public Service Announcements | PSAs to raise audience awareness about a given topic |
Security Alert | Notification of a compromised system (software or hardware related) |
Learn more in this article, Understanding A2P 10DLC SMS Campaign Registry and Use Cases.
Provide the following details:
Use Case Description - describe the purpose and nature of your use case or campaign, focusing on how it benefits your audience and aligns with your business objectives.
Message Flow/ Call to Action - explain how end-users can opt-in to your campaign, giving consent to receive messages. Include details about the opt-in methods available, ensuring all options are listed if multiple methods are used for the same campaign. This should be within the character-limit of 40-2048 characters.
Message Sample #1 - Include a sample message that you use to send based on the specific use case. The message should be relevant, engaging, and compliant with regulatory guidelines. Personalize it with appropriate placeholders.
"Hi [name], this is [name] from [company name] reaching out about your one-time passcode. Reply STOP to opt out."
Message Sample #2 - Provide an additional sample message that aligns with your use case, demonstrating the content and format of your campaign messages. This helps provide a clearer understanding of the communication style and tone you intend to use.
Here are some examples of how end-users can opt-in to your campaign:
Example 1: End users can opt-in by visiting www.examplewebsite.com and adding their phone number. They are then prompted to check a box agreeing to receive text messages from Example Brand.
"Thanks for opting in to receive text updates from Example Brand! Stay tuned for exclusive offers and exciting updates. Reply STOP to unsubscribe."
Example 2: End users can opt-in by texting "START" to (111) 222-3333.
"Welcome to Example Brand's SMS updates! You're now subscribed to receive our latest news and promotions. Reply STOP to unsubscribe."
Example 3: End users can opt-in by visiting www.examplewebsite.com and adding their phone number. They are then prompted to check a box agreeing to receive text messages from Example Brand. Additionally, they can also opt-in by texting "START" to (111) 222-3333.
"Thank you for joining Example Brand's SMS community! You're all set to receive our updates. Keep an eye on your phone for exciting announcements. Reply STOP to opt-out at any time."
Message Contents - specify whether your messages will include embedded links or phone numbers, based on the nature of your campaign and the content you plan to send. This helps provide clarity and transparency to your recipients.
In addition to the above, it is important to note the following elements for compliance:
Sender Identifier - On initial messages and follow-up messages without an active or ongoing conversation with the end-user, clearly indicate your sender's name and the company name. Each message must identify you as the sender, the party that obtained the opt-in from the recipient, except in follow-up messages of an ongoing conversation.
Opt-Out Phrase - Include an opt-out phrase at the end of every initial message sent to all lead contacts. Additionally, provide an opt-out option every 30 days when sending your initial message to leads with active or ongoing conversations. This allows recipients to easily unsubscribe from future communications, ensuring compliance with regulations.
Agree on Terms and Conditions and recurring monthly carrier fee of $10.
Click the Next: Exceptions & Limitations button once done.
Step 4: Exceptions and Limitations
Identify the Line to use:
Local Presence Phone Numbers
Toll-Free Numbers
International Numbers
Click the Register My Business button once you are done.
Step 5: Finish
This confirms that you are done with the registration, and you need to wait for the result. This confirms that you have successfully submitted your registration in A2P 10DLC.
By following this step-by-step guide, you can navigate the A2P 10DLC registration process with ease. Ensure compliance with FCC and carrier regulations, maintain trust with your audience, and engage in commercial text messaging effectively. Aloware simplifies the registration process, making it convenient for businesses to meet the requirements and thrive in the world of text messaging communication.