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Changing Contact Status to TCPA Approved in Aloware
Changing Contact Status to TCPA Approved in Aloware
The TCPA allows consumers to sue companies that are not compliant. This article is about Changing Contact Status to TCPA Approved.
Laarni D avatar
Written by Laarni D. Updated over a week ago

In this article

About TCPA

The Telephone Consumer Protection Act (TCPA) regulates telemarketing communications such as pre-recorded and auto-dialed calls and SMS texts, among others. It allows consumers to file a lawsuit against non-compliant businesses.

This article explains how to change a non-TCPA-approved contact to a TCPA-approved contact, allowing the contact to start receiving messages from you.

How to Change the Contact's Status to TCPA Approved

By default, all newly added contacts are set to a non-TCPA-approved status. To change this, we should allow the contact to approve the TCPA:

To do this,

  • Navigate to the Lines menu, and select the Line settings

  • Go to Greet and Record tab.

  • Enable the TCPA: Ask for Text Authorization?

Confirmation

  • When a non-TCPA-approved contact is trying to connect to your number, a voicemail will instruct him to Press 1 for text message authorization

  • Aloware will only accept 1, and will update the contact's profile:

    • TCPA Approved: Yes

    • Message log that the caller pressed 1 to authorize text

  • The text message function will also become available.

Read about How to Enable Prevent Messaging to Non-TCPA Approved Contacts in Aloware.

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