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The Telephone Consumer Protection Act (TCPA) regulates telemarketing communications such as pre-recorded and auto-dialed calls, and SMS texts among others. It allows consumers to file a lawsuit against non-compliant businesses.
This article explains how to change a non-TCPA-approved contact to a TCPA-approved contact, allowing the contact to start receiving messages from you.
How to Change the Contact's Status to TCPA Approved
By default, all newly added contacts are set to a non-TCPA-approved status. To change this, we should allow the contact to approve the TCPA:
To do this,
Navigate to the Lines menu, and select the Line settings
Go to Greet and Record tab
Enable the TCPA: Ask for Text Authorization?
When a non-TCPA approved contact is trying to connect to your number, a voicemail will instruct him to Press 1 for text message authorization
Aloware will only accept 1, one and will update the contact's profile:
TCPA Approved: Yes
Message log that the caller pressed 1 to authorize text
The text message function will also become available