Issue: Aloware is not working

In resolving Aloware issues pertaining to updating, installing, or connectivity, you can try the steps below as a start, then reach us at support.aloware.com if all else fails.


Check your Aloware Status

  • The first step to knowing if there is something wrong is to check your Aloware status.

  • Go to status.aloware.com to know if there are issues in the web app, API, or other incidents at the moment

  • If you find everything in green, it is all good.

  • Red lines show that there is something wrong. Don't fret. Just report to your Admin and reach out to us at support.aloware.com and our friendly representatives will assist you.


Enable Third-Party Cookies

If you experience issue when using Aloware functions, your Chrome's third-party cookies migt be disabled. You should add Aloware domains as exceptions to Chrome's 3rd Party Cookie Settings.

  • Open Chrome, click on the three-dot menu, and select Settings

  • Type "third" in the search bar, and select "Cookies and other site data"

  • By default, third-party cookies are blocked, as the blue circle indicates

  • You can manage to include trusted sites to allow third-party cookies, Aloware.

  • In the "Sites that can always use the cookies" section, add app.aloware.com

  • Make sure to select the checkbox, and click the Add button

  • Once added, you can see Aloware domain added in the site

  • To confirm, refresh your Aloware browser tab


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