Table of Contents
Overview
Filtering data improves analysis because rows that match the filter criteria will be visible. It removes unnecessary data and provides relevant and valuable information to the user.
Screenshot of Filtering options in Aloware Dashboard
Filtering Call Data: Answered Status
Users can filter more data points based on Answered status. To do this,
Navigate to the Dashboard menu
Click the Filters tab
Select the Answer Status under Handling filter options
Answered - all communications are connected and completed. The following statuses display successfully answered statuses from Aloware Dashboard:
Completed Inbound Call
Completed Outbound Call
Completed Inbound SMS
Missed Calls - all calls that were missed
Abandoned Calls - calls that were abandoned.
Voicemail - all calls that were connected to a voicemail
In progress - the call has been connected, and the connection is currently active
Failed - the call cannot connect or contact may not be reached
Failed Outbound SMS
Failed Inbound Call
Failed Outbound Call
Failed Outbound Fax
Queued - the call is currently on the queue
Hold - the call is currently on hold
Dead End - all calls that were terminated without connecting to any agents or users
