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If you have a large subscriber base, it will take a lot of effort to interact manually with every subscriber on any given day. Alternatively, consider how many hours your agents will log if your contacts call you to schedule an appointment.
In this case, the Aloware Smart Calendar feature is helpful because
Without the agent's involvement, contacts can set an appointment, saving time.
When you reduce the time spent, you also reduce costs.
The overall client experience is enhanced.
In the next sections of this article, you will learn more about the Smart Calendar.
What is Smart Calendar?
Aloware Smart Calendar is a feature that allows contacts to set an appointment using an AI bot.
Here's how Smart Calendar works
How to Get Started with Smart Calendar
Users receive appointments via AI-bot.
Contact send "Start" to the AI-bot number.
AI-bot responds and sends the next seven days if you are not available today.
If you answer,
Yes - the conversation will continue with two to three more questions before connecting to an agent.
No - AI-bot sends the next seven days and the time available.
Accepted Date and Time Format Responses
AI-bot reads the following date and time formats.
Screenshot of Date schedule
Name of the Day
Mon; Monday; Tomorrow
Screenshot of Scheduling a Time slot
When a contact makes an appointment, it syncs with your Aloware Calendar.
📝 Note - Only admins can access the schedule in Alo Classic
Navigate to the Calendar menu, and the appointment is set on the date and time
Click the date and see the appointment details