Table of Contents


Overview

If you have a large subscriber base, it would take a lot of effort to manually interact with every subscriber on any given day. Alternatively, consider how many hours your agents will log if your contacts call you to schedule an appointment.

In this case, the Aloware Smart Calendar feature is helpful because

  • Without the agent's involvement, contacts can set an appointment, saving time.

  • When you reduce time spent, you also reduce costs.

  • The overall client experience is enhanced.

In the next sections of this article, you will learn more about the Smart Calendar.


What is Smart Calendar?

Aloware Smart Calendar is a feature that allows contacts to set an appointment using AI-bot.

Here's how Smart Calendar works


How to Get Started with Smart Calendar

Users receive appointments via AI-bot.

  • Contact send "Start" to the AI-bot number

  • AI-bot responds and sends the next 7 days if you are not available today

  • If you answer,

    • Yes - the conversation will continue with two to three more questions before connecting to an agent

    • No - AI-bot sends the next seven days and the time available


Accepted Date and Time Format Responses

AI-bot reads the following date and time formats.

Screenshot of Date schedule

General Form

Example

dd-mmm-yy

20-Jul-22

dd-mmm-yyyy

20-Jul-2022

mm/dd/yy

07/20/22

mm/dd/yyyy

07/20/2022

dd.mm.yy

20.07.22

dd.mm.yyyy

20.07.2022

Name of the Day

Mon; Monday; Tomorrow

Screenshot of Scheduling a Time slot

General Form

Example

hh:mm

11:30 pm

11 am

hhmm (24-hour)

1300


Confirmation

When a contact makes an appointment, it syncs with your Aloware Calendar.

📝 Note - Only admins can access the schedule in Alo Classic

  • Navigate to the Calendar menu, and the appointment is set on the date and time

  • Click the date and see the appointment details

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