User Contact Visibility Settings
Admins can control user access to their contact list and communication history in the Visibility Settings. It mostly influences how contacts and communications are shown in Aloware Talk.
Prerequisite
Only Admins can configure the User Visibility. Users can see the changes in Aloware Talk.
How Admins Navigate to the Visibility Settings for Users
In Aloware Admin, go to the Users menu.
You can select the user you want to set the settings via searching or browsing.
Click the Settings button.
Go to the Visibility Settings tab
Contact Visibility
Admin can configure whether a user can see all contacts of other users, contacts within the ring group, or his own contacts.
Everything - The user can see all contacts, regardless of who owns them or what groups they belong to.
Team Only - The user can only see contacts that are owned by other users who belong to the same groups as them. They won't be able to see contacts that are owned by users outside of their groups.
Ring Group Only - The user can only see contacts that they own, as well as contacts that they have interacted with the groups they belong to. They won't be able to see contacts that are owned by users outside of their groups and haven't interacted with them.
Owned Only - The user can only see contacts that they own. They won't be able to see contacts that are owned by other users, even if they belong to the same groups.
Screenshot of Contacts in Aloware Talk
Communication Visibility
This manages user access to other users' communication with other contacts.
Everything - Can see all communications from the contacts that they have access to.
Owned Only - Users can only see their own outbound communications as well as all inbound communications from contacts to whom they have access.
Screenshot of Communications in Aloware Talk
Line Visibility Limit
The default setting grants agents access to all lines, but you can specify which lines they can access. This allows you to set a line visibility limit according to your needs.
Assign the line that the agent is allowed to access.
Click the arrow to the right to transfer the line to the Current box.
The "current" box displays all the lines that the user has access to.
Sample Screenshot of Line Visibility Limit in Aloware Talk
What happens to Users' Visibility in different Settings?
Here's what happens to users' communication dashboards from different contacts and communication visibility settings.
🗒️ Note - Make sure to disable the My Contacts in your Aloware Talk dashboard
Settings 1: Contacts Visibility (Everything) + Communications Visibility (Everything)
Contacts Visibility | Communication Visibility | Behavior |
Everything | Everything | Users can view all contacts and communications they have access to in Calls and Messages |
Settings 2: Contacts Visibility (Everything) + Communications Visibility (Owned Only)
Contacts Visibility | Communication Visibility | Behavior |
Everything | Owned Only | Users can view all contacts they have access to; Users can only view the inbound and outbound communications of contacts assigned to him |
Settings 3: Contacts Visibility (Ring Groups Only) + Communications Visibility (Everything)
Contacts Visibility | Communication Visibility | Behavior |
Ring Groups Only (can view unassigned contacts) | Everything | Users can view all contacts and communications within the Ring Group in which they are enrolled |
Settings 4: Contacts Visibility (Ring Groups Only) + Communications Visibility (Owned Only)
Contacts Visibility | Communication Visibility | Behavior |
Ring Groups Only (cannot view unassigned contacts) | Owned Only | Users within the Ring Group can view all the contacts, but can only view their communications |
Settings 5: Contacts Visibility (Owned Only) + Communications Visibility (Everything)
Contacts Visibility | Communication Visibility | Behavior |
Owned Only | Everything | Users can only view their own contacts and their communications |
Settings 6: Contacts Visibility (Owned Only) + Communications Visibility (Owned Only)
Contacts Visibility | Communication Visibility | Behavior |
Owned Only | Owned Only | Users can only see the contacts assigned to them and their communications |
