Table of Contents
What is the Reporter's Role?
Admins can assign users with reporter access which is intended for Analysts, that can
View the reports and
Cannot interact with or call the contacts
Screenshot of Reporter's Dashboard
Admins can only assign an existing Aloware user
How to Assign the Reporter Role
Navigate to the User's menu
Search for the user to assign as a Reporter
Click the Settings button
Go to the Visibility Settings and enable the Reporter Access
What happens to the User with Reporter Access only?
Reporter access prioritizes reports and analytics which is why it has limited access in Aloware.
Dashboard - displays communication logs with limited Operations
Lines - displays all active Aloware Lines in your account
Users - displays the list of Users
Contacts - displays all your contacts details, without the communication functions to interact with contacts
Lists - displays the active Lists in your account
Reports - provides all necessary information related to user's performance, account usage, etc.
To know more about the Reports metrics, read the Reports and Analytics article.