This article will walk you through the steps to troubleshoot your HubSpot workflow to send messages if it has stopped or failed to work in the middle of the process.
Common reasons are
When the values do not match the HubSpot fields
When the values set are not properly configured in Aloware, i.e., Contact owner, User's Personal Line, and Phone Number.
Issue: If HubSpot Workflow to Send Messages has Stopped Working
Resolution: Review your HubSpot Workflow Settings
Check the HubSpot Fields
In your HubSpot workflow, check the following action fields if it has the correct values:
User Personal Line
Check if the User's Personal Line is defined in the Aloware Profile Settings
To fix this, in your Aloware account, navigate to the Users menu
Select the User > Settings > Profile Settings
Go to the User's Personal Line and select the line.
Read the User's Personal Line article to know more.
If the User field is set to Contact Owner, check if the contact has an owner
If the Phone number is not set to a phone number value
To fix this, select a phone number from a list of your HubSpot contact fields to that you want to send messages to. Aloware supports any phone number field.
Re-test your workflow.
📝 Note - If none of this works, contact support.aloware.com.