Table of Contents
What is Company Inbox Filter?
Admins define Company-wide Filters in Aloware Admin for all Agents (in Aloware Talk). Agents can use the predefined filters from the Inbox filter in Aloware Talk.
Screenshot of Inbox Filter
Prerequisites
Only admins can create company-wide inbox filters
How to Create Company Filters
Admin defines the filters which are considered as Company filters.
In your Aloware Classic account, navigate to the Accounts menu
Go to the Inbox Settings tab
Click the Create Filter button.
Define the properties in the Inbox Filter fields:
Filter name - Assign a name for your filter
Under Quick Access, assign the following details:
Quick Access
Time
My Contacts
Lines
Handling
Direction - Inbound or Outbound
Properties
Tags
Enabling options to
Show Only First-time Communications
Show Only Untagged Communications
Exclude Communication Sent From Sequences
Creator Type Workflow
Attribution
Line Phone Numbers
Sequences
Contact Owners
Then, click the Save as New button.
Confirmation
Your newly created filter displays in the Inbox Filter dashboard
