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As an agent, you can define your own filter to narrow down the properties that qualify your contacts and save them under the Personal Filter section. You can apply this to filter your calls, messages, voicemails, and recordings.
Different Types of Inbox Filters
There are two (2) types of Inbox filters in Aloware Talk:
Agents can set their filters
Admins define company-wide filters for all Agents in Aloware Admin.
How to Create Personal Inbox Filters
You can use the filter in every Inbox Status
In the Inbox menu, click the Filter icon
The Inbox Filter Wizard will display to define your settings
Name - you can set your filter name in a separate pop-up display
Line Phone Numbers - filter based on the available line phone numbers
Communication Owners - filter based on the communication owner
For outbound communication (calls, SMS, fax, and emails)
The agent or user that sent the communication
For inbound communication
Calls - the agent that answered the call
SMS, Fax, and Email - the most recently assigned contact owner owns all the inbound communications
Sequences - filters the contacts based on the sequence they are enrolled in
Contact Owners - filters contacts based on the agent assigned
Then, click Save as New button to name your filter.
Click the Create button to save your filter.
You can see your newly created personal filter in the left-side panel of Inbox Filter.
Click the Apply button, and your filter settings will narrow your data.