In this article
The Account menu allows you to configure Aloware universal features. This article provides you the information on how these changes affect your account.
Only admins can access the Account menu in Aloware Admin
Accounts Menu Tabs
You can change your account name, set timezone, and broadcast setting preferences
You can enable or disable transcription settings, customize the dictionary, and set keywords.
Read more about Smart Transcription
You can change the preferences for appointments, leads, and new lead recipients.
Your users can configure call settings for incoming, outgoing, and wrap-up calls.
You can create company-wide inbox filters intended for your calls, recordings, and messages.
Learn how Company-Wide Inbox Filters work in this guide.
Power Dialer Settings
Define the parameters for your power dialer line, triggers, and sessions.
Make sure to set your default report period, activity, and duration.
The Compliance tab is where you apply your business lines to help you avoid spam.
Read this guide to learn more about compliance requirements.
Create a contact disposition that is specific to your business needs.
Read more about customizing your contact dispositions
Configure your call dispositions.
Understand how to customize your call dispositions in this article.
Add fields to identify your lead sources
Know what's included in your plan
Read more details about usage in this article.
Know the call rates of supported countries
You can import contacts from this section and display the entire record list of imports
Logs all the exported files
You can create user scripts for the team
Add templates for sending SMS
Setup your URLs to use in sending SMS or broadcast
Read this guide to know more about shortened URLs
Custom Contact Fields
Add custom contact fields that you can map in HubSpot or add to the contacts information
Read more about customizing your contact fields and how to use it