Account Menu
Laarni D avatar
Written by Laarni D
Updated over a week ago

In this article


Account Menu

The Account menu allows you to configure Aloware universal features. This article provides you the information on how these changes affect your account.


Prerequisite

  • Only admins can access the Account menu in Aloware Admin


Accounts Menu Tabs

  • General Settings

    • You can change your account name, set timezone, and broadcast setting preferences

  • Transcription Settings

    • You can enable or disable transcription settings, customize the dictionary, and set keywords.

    • Read more about Smart Transcription

  • Contact Settings

    • You can change the preferences for appointments, leads, and new lead recipients.

  • Calling Settings

    • Your users can configure call settings for incoming, outgoing, and wrap-up calls.

  • Inbox Settings

    • You can create company-wide inbox filters intended for your calls, recordings, and messages.

    • Learn how Company-Wide Inbox Filters work in this guide.

  • Power Dialer Settings

    • Define the parameters for your power dialer line, triggers, and sessions.

  • Reporting Settings

    • Make sure to set your default report period, activity, and duration.

  • Compliance

    • The Compliance tab is where you apply your business lines to help you avoid spam.

    • Read this guide to learn more about compliance requirements.

  • Contact Dispositions

    • Create a contact disposition that is specific to your business needs.

    • Read more about customizing your contact dispositions

  • Call Dispositions

    • Configure your call dispositions.

    • Understand how to customize your call dispositions in this article.

  • Lead Sources

    • Add fields to identify your lead sources

  • Usage

    • Know what's included in your plan

    • Read more details about usage in this article.

  • International Pricing

    • Know the call rates of supported countries

  • Imports

    • You can import contacts from this section and display the entire record list of imports

  • Exports

    • Logs all the exported files

  • Scripts

    • You can create user scripts for the team

  • SMS Templates

    • Add templates for sending SMS

  • Shortened URLs

    • Setup your URLs to use in sending SMS or broadcast

    • Read this guide to know more about shortened URLs

  • Custom Contact Fields

Did this answer your question?