Aloware

<a href="#h_1bfe321935" target="_blank">About Account Menu</a>

<a href="#h_6738ccb08f" target="_blank">Prerequisite</a>

<a href="#h_8bb954ea95" target="_blank">Account Menu Tabs</a>

- <a href="#h_bcbe5b9ef4" target="_blank">General Settings</a>
- <a href="#h_9f365a07e9" target="_blank">Transcription Settings</a>
- <a href="#h_d221f29033" target="_blank">Contact Settings</a>
- <a href="#h_86279bb7f8" target="_blank">Calling Settings</a>
- <a href="#h_9ee42b12c7" target="_blank">Inbox Settings</a>
- <a href="#h_fafbfc7c15" target="_blank">Power Dialer Settings</a>
- <a href="#h_41a61bd3e3" target="_blank">Reporting Settings</a>
- <a href="#h_50008c3411" target="_blank">Compliance</a>
- <a href="#h_bd17d50c38" target="_blank">Contact Dispositions</a>
- <a href="#h_c074cfdcab" target="_blank">Call Dispositions</a>
- <a href="#h_1e9c4c56ca" target="_blank">Lead Sources</a>
- <a href="#h_61d83b5d75" target="_blank">Usage</a>
- <a href="#h_2b6c7f3c14" target="_blank">International Pricing</a>
- <a href="#h_b92b918508" target="_blank">Imports</a>
- <a href="#h_9c2a1b2ad7" target="_blank">Exports</a>
- <a href="#h_dba7345e7d" target="_blank">Scripts</a>
- <a href="#h_bfa7857043" target="_blank">SMS Templates</a>
- <a href="#h_0bd25a8977" target="_blank">Shortened URLs</a>
- <a href="#h_69b9017d80" target="_blank">Custom Contact Fields</a>

- <a href="#h_1bfe321935" target="_blank">About Account Menu</a>
- <a href="#h_6738ccb08f" target="_blank">Prerequisite</a>
- <a href="#h_8bb954ea95" target="_blank">Account Menu Tabs</a>
  - <a href="#h_bcbe5b9ef4" target="_blank">General Settings</a>
  - <a href="#h_9f365a07e9" target="_blank">Transcription Settings</a>
  - <a href="#h_d221f29033" target="_blank">Contact Settings</a>
  - <a href="#h_86279bb7f8" target="_blank">Calling Settings</a>
  - <a href="#h_9ee42b12c7" target="_blank">Inbox Settings</a>
  - <a href="#h_fafbfc7c15" target="_blank">Power Dialer Settings</a>
  - <a href="#h_41a61bd3e3" target="_blank">Reporting Settings</a>
  - <a href="#h_50008c3411" target="_blank">Compliance</a>
  - <a href="#h_bd17d50c38" target="_blank">Contact Dispositions</a>
  - <a href="#h_c074cfdcab" target="_blank">Call Dispositions</a>
  - <a href="#h_1e9c4c56ca" target="_blank">Lead Sources</a>
  - <a href="#h_61d83b5d75" target="_blank">Usage</a>
  - <a href="#h_2b6c7f3c14" target="_blank">International Pricing</a>
  - <a href="#h_b92b918508" target="_blank">Imports</a>
  - <a href="#h_9c2a1b2ad7" target="_blank">Exports</a>
  - <a href="#h_dba7345e7d" target="_blank">Scripts</a>
  - <a href="#h_bfa7857043" target="_blank">SMS Templates</a>
  - <a href="#h_0bd25a8977" target="_blank">Shortened URLs</a>
  - <a href="#h_69b9017d80" target="_blank">Custom Contact Fields</a>

___________________________________________________________

The Account menu allows you to configure Aloware universal features. This article provides you the information on how these changes affect your account.

Only admins can access the Account menu in Aloware Admin

- Only admins can access the Account menu in Aloware Admin

- You can change your account name, set timezone, and broadcast setting preferences
  
   

- You can enable or disable transcription settings, customize the dictionary, and set keywords.
- Read more about <a href="https://support.aloware.com/en/articles/6236746-about-smart-transcription" target="_blank">Smart Transcription</a>
  
   

- You can change the preferences for appointments, leads, and new lead recipients.
  
   

- Your users can configure call settings for incoming, outgoing, and wrap-up calls.
  
   

- You can create company-wide inbox filters intended for your calls, recordings, and messages.
- Learn how <a href="https://support.aloware.com/en/articles/6526077-creating-company-inbox-filters-for-admins-aloware-talk" target="_blank">Company-Wide Inbox Filters </a>work in this guide.
  
   

- Define the parameters for your power dialer line, triggers, and sessions.
  
   

- Make sure to set your default report period, activity, and duration.
  
   

- The Compliance tab is where you apply your business lines to help you avoid spam.
- Read this guide to learn more about <a href="https://support.aloware.com/en/articles/6321361-about-a2p-10dlc-compliance-requirements" target="_blank">compliance requirements</a>.
  
   

- Create a contact disposition that is specific to your business needs.
- Read more about customizing your <a href="https://support.aloware.com/en/articles/5921341-about-contact-call-and-sms-dispositions#h_086366512e" target="_blank">contact dispositions</a>
  
   

- Configure your call dispositions.
- Understand how to customize your <a href="https://support.aloware.com/en/articles/5921341-about-contact-call-and-sms-dispositions#h_ec59ba2ff7" target="_blank">call dispositions</a> in this article.
  
   

- Add fields to identify your lead sources
  
   

- Know what's included in your plan
- Read more details about <a href="https://support.aloware.com/en/articles/5681528-about-usage-dashboard" target="_blank">usage</a> in this article.
  
   

- Know the call rates of supported countries
  
   

- You can import contacts from this section and display the entire record list of imports
  
   

- You can create user scripts for the team
  
   

- Setup your URLs to use in sending SMS or broadcast
- Read this guide to know more about <a href="https://support.aloware.com/en/articles/6210806-about-shortened-urls" target="_blank">shortened URLs</a>
  
   

- Add custom contact fields that you can map in HubSpot or add to the contacts information
- Read more about <a href="https://support.aloware.com/en/articles/6643566-setting-up-aloware-custom-contact-fields" target="_blank">customizing your contact fields</a> and how to use it
  
   

- General Settings
  - You can change your account name, set timezone, and broadcast setting preferences
    
     
- Transcription Settings
  - You can enable or disable transcription settings, customize the dictionary, and set keywords.
  - Read more about <a href="https://support.aloware.com/en/articles/6236746-about-smart-transcription" target="_blank">Smart Transcription</a>
    
     
- Contact Settings
  - You can change the preferences for appointments, leads, and new lead recipients.
    
     
- Calling Settings
  - Your users can configure call settings for incoming, outgoing, and wrap-up calls.
    
     
- Inbox Settings
  - You can create company-wide inbox filters intended for your calls, recordings, and messages.
  - Learn how <a href="https://support.aloware.com/en/articles/6526077-creating-company-inbox-filters-for-admins-aloware-talk" target="_blank">Company-Wide Inbox Filters </a>work in this guide.
    
     
- Power Dialer Settings
  - Define the parameters for your power dialer line, triggers, and sessions.
    
     
- Reporting Settings
  - Make sure to set your default report period, activity, and duration.
    
     
- Compliance
  - The Compliance tab is where you apply your business lines to help you avoid spam.
  - Read this guide to learn more about <a href="https://support.aloware.com/en/articles/6321361-about-a2p-10dlc-compliance-requirements" target="_blank">compliance requirements</a>.
    
     
- Contact Dispositions
  - Create a contact disposition that is specific to your business needs.
  - Read more about customizing your <a href="https://support.aloware.com/en/articles/5921341-about-contact-call-and-sms-dispositions#h_086366512e" target="_blank">contact dispositions</a>
    
     
- Call Dispositions
  - Configure your call dispositions.
  - Understand how to customize your <a href="https://support.aloware.com/en/articles/5921341-about-contact-call-and-sms-dispositions#h_ec59ba2ff7" target="_blank">call dispositions</a> in this article.
    
     
- Lead Sources
  - Add fields to identify your lead sources
    
     
- Usage
  - Know what's included in your plan
  - Read more details about <a href="https://support.aloware.com/en/articles/5681528-about-usage-dashboard" target="_blank">usage</a> in this article.
    
     
- International Pricing
  - Know the call rates of supported countries
    
     
- Imports
  - You can import contacts from this section and display the entire record list of imports
    
     
- Exports
  - Logs all the exported files
    
     
- Scripts
  - You can create user scripts for the team
    
     
- SMS Templates
  - Add templates for sending SMS
    
     
- Shortened URLs
  - Setup your URLs to use in sending SMS or broadcast
  - Read this guide to know more about <a href="https://support.aloware.com/en/articles/6210806-about-shortened-urls" target="_blank">shortened URLs</a>
    
     
- Custom Contact Fields
  - Add custom contact fields that you can map in HubSpot or add to the contacts information
  - Read more about <a href="https://support.aloware.com/en/articles/6643566-setting-up-aloware-custom-contact-fields" target="_blank">customizing your contact fields</a> and how to use it
    
     

Account Menu

Prerequisite

Accounts Menu Tabs

General Settings

Transcription Settings

Contact Settings

Calling Settings

Inbox Settings

Power Dialer Settings

Reporting Settings

Compliance

Contact Dispositions

Call Dispositions

Lead Sources

Usage

International Pricing

Imports

Exports

Scripts

SMS Templates

Shortened URLs

Custom Contact Fields