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Transferring Calls
When you are receiving a lot of calls every day, it is inevitable that you transfer callers from time to time. Call transfer offers a way to make sure that your customer speaks to the right agent, or department to meet their needs.
Aloware Talk's call transfer feature ensures that you will not lose a customer along the way because it lets you send an active call to
a user
a ring group, or
a phone number
Here's how a call transfer works in Aloware Talk:
Transferring a Call to a User
When you receive a call, a notification of an inbound call pops up on your screen
Click the green call icon to answer the call from the pop-up notification
Or click the call icon right beside the contact name
The Aloware call screen displays, then click the Transfer button
In the Select a User field, select the user or agent you want to transfer the call to
Once selected, click the Transfer button. Your call connects to another agent
If the agent accepted the transferred call, your call disconnects and wraps up.
