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Customizing Contact Fields: A Detailed Guide to Aloware and HubSpot Integration
Customizing Contact Fields: A Detailed Guide to Aloware and HubSpot Integration
Laarni D avatar
Written by Laarni D
Updated over a week ago

Understanding Custom Contact Fields

Custom contact fields are all about personalizing your user experience. They allow you to set up your own unique fields that align with your specific needs. This powerful tool not only lets you customize data parameters but also helps you map crucial data from HubSpot to Aloware. By doing so, you streamline your data workflow, making it more efficient. Let this article be your guide as you embark on the journey to customize and set up your own contact fields in Aloware and HubSpot.

Before You Start

  • Successful HubSpot and Aloware integration. Otherwise, you can read Authenticating HubSpot with Aloware guide.

  • Only Admins can add and delete the custom contact fields.

  • Make sure you have created your custom contact fields from the Account's menu in Aloware.

Add Custom Contact Fields in HubSpot

The first step involves adding custom contacts fields in HubSpot and mapping them to Aloware.

  • Login to your HubSpot account, click the Settings icon.

  • In the side panel, click on Properties under the Data Management section.

  • Click the Create Property button to add a new property.

  • Fill in the following details to create a new property.

  • Add the following properties in HubSpot:

Preview of messages

Last Incoming SMS

message body

Last Outgoing SMS

message body

Last communication dates

Last Incoming Messages

Date/ Time

Last Outgoing Messages

Date/ Time

Last incoming Call

Date/ Time

Last Outgoing Call

Date/ Time


Total Text Incoming Messages

Total Count

Total Outgoing Text Messages

Total Count

Total Incoming Calls

Total Count

Total Outgoing Calls

Total Count

  • You can see the newly created contact field in HubSpot page.

How to Add the Custom Contact Fields in HubSpot and Aloware Integration

  • Once you have created your custom contact fields, navigate to the Integration menu.

  • Select the HubSpot card and click the Settings button.

  • Make sure to toggle on Enable Editing in the Contact Property mapping section.

  • Under the Custom Fields, click the +Add Mapping button.

  • Click the drop-down arrow under the Aloware field, and select from the list of available custom contact field.

  • On the right side, select from the list of contact properties in HubSpot

📝Note - Admins are not allowed to map an Aloware or HubSpot contact field many times. The contact field is disabled if it's already mapped.

  • Click the Save button to save the property mappings

  • Your new custom contact fields are added.

How to Delete HubSpot Mapping Fields

To delete the HubSpot mapping fields,

  • Click the trash icon, then

  • Click the Save button

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