In this article
About Call Transfer
Call transfer is inevitable. But, if you operate with few call transfers - you get happier customers.
Call transfers result in customer frustration because of holding them too long. It happens when customers have to repeat information to many agents.
When you involve many agents to resolve an issue, it takes more time to transfer calls and take more resources.
Aloware Talk gives you options to call transfers:
Transfer to a Ring Group
Transferring Calls to a Phone Number
Click the green call icon to answer an inbound call
The call screen displays, click the Transfer button
Select the Transfer to Phone Number
Enter the phone number to which the call will be transferred
Click the Transfer button
The call wraps up after the transfer
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