About Call Transfer in Aloware Talk

Transferring Calls to a Phone Number

Call transfers result in customer frustration because of holding them too long. It happens when customers have to repeat information to many agents.

When you involve many agents to resolve an issue, it takes more time to transfer calls and take more resources.

Transfer to a User

Transfer to a Ring Group

Transfer to a Phone Number

Click the green call icon to answer an inbound call

The call screen displays, click the Transfer button

Select the Transfer to Phone Number

Enter the phone number to which the call will be transferred

Click the Transfer button

The call wraps up after the transfer

Transferring Calls to Another Agent | Aloware Talk