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About Call Transfer

Call transfer is inevitable. But, if you operate with few call transfers - you get happier customers.

  • Call transfers result in customer frustration because of holding them too long. It happens when customers have to repeat information to many agents.

  • When you involve many agents to resolve an issue, it takes more time to transfer calls and take more resources.

Aloware Talk gives you options to call transfers:


Transferring Calls to a Phone Number

  • Click the green call icon to answer an inbound call

  • The call screen displays, click the Transfer button

  • Select the Transfer to Phone Number

  • Enter the phone number to which the call will be transferred

  • Click the Transfer button

  • The call wraps up after the transfer

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