This guide helps to fix the issue related to HubSpot discrepancy:

Problem: Our list of contacts from HubSpot is not being imported by Aloware correctly. The information is incorrect, and HubSpot contains more contacts than Aloware.

There are several reasons why contacts aren’t pulled from HubSpot correctly:

  • Contacts don’t have a phone number

  • Phone numbers are invalid

  • There could be duplicates in the contact information

  • Authenticating HubSpot with Aloware isn't completely successful


How to fix this?

  • Re-authenticate your HubSpot account in Aloware

    📋 Read this guide on how to re-authenticate HubSpot in Aloware

  • Synchronize your Contacts

    • In the Synchronization section, click the Pull Contacts to synchronize HubSpot contacts to Aloware

    • You receive an email confirmation once the pull contacts request is successful

      📋 Learn more about Syncing Contacts in HubSpot and Aloware

      Screenshot of the confirmation email


  • How Aloware handles duplicate numbers

    Depending on scenarios, Aloware manages this in this manner:

    • Scenario 1: When two (2) contacts are pulled from HubSpot with Contact A and Contact B having the same secondary phone number

      • Aloware ignores Contact B’s matching secondary number

    • Scenario 2: When two (2) contacts are pulled from HubSpot Contact A’s secondary phone number is the same as Contact B’s primary phone number

      • Aloware ignores Contact B’s primary phone number and its second number will be used as the primary instead

    • Scenario 3: When two (2) contacts are pulled from HubSpot with Contact A’s primary phone number is the same as Contact B’s secondary phone number

      • Aloware ignores Contact B’s secondary phone number

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