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Admins can configure the Contact Settings which applies to all users. Navigate to Account > Contact Settings.
When a new appointment is created on Aloware, we will send a copy of an appointment via email to the list of recipients defined here.
Aloware can send a lead it receives via our API, email processor, or other methods to an email address.
Default Contact Date Filter
Select how the Contacts page should be sorted
SMS reminder default text
Provide a template for your users to remind your contact of an appointment
New Lead Settings
Default - Existing contact re-added to the platform will be treated as new leads. Contacts will be ignored or updated (if they come from an intake API)
Treat existing contacts re-added to the platform as new leads - If any existing contacts are re-added to Aloware through one of the following methods, they will be considered new leads:
Facebook LeadGen Form
Reject and Archive Communications from Blocked Contacts
By default, the application doesn't route communications from blocked contacts but they still show up in logs and reports
By enabling this setting, the application rejects, and archives communication from blocked contacts on the platform. These communications won't appear in call logs or reports
"Mark All Contacts as Read" Option
Give any Agent or Admin the ability to "Mark All Contacts as Read" on the Contacts Page
Prevent Messaging to Non-TCPA Approved Contacts Option
Prevents sending a message to a contact that is not TCPA Approved
Read more about enabling the TCPA option