In this article:
Calling Settings
Only admins can set up calling settings that apply to all users. Navigate to Account > Calling Settings.
User Status
Force Users to Always Available
By default, Aloware sets all users' statuses to "Offline" after they log in or have 5 minutes of app inactivity. Enabling this status disallows every user to set their status to "Busy/Break". But users can receive an inbound call until they log out. Admins can still change the agent's status from the Wallboard.
Wrap Up
Call Recordings
Inbound Call Recordings
Outbound Call Recordings
Force Outbound Call Recordings Settings
Lines
Dispositions
Force Call Disposition (Beta)
Force Contact Disposition (Beta)
Other Call Settings
Hold Music
Call Recording Channels
Call Masking