In this article:
Only admins can set up calling settings that apply to all users. Navigate to Account > Calling Settings.
Force Users to Always Available
By default, Aloware sets all users' statuses to "Offline" after they log in or have 5 minutes of app inactivity. Enabling this status disallows every user to set their status to "Busy/Break". But users can receive an inbound call until they log out. Admins can still change the agent's status from the Wallboard.
Inbound Call Recordings
Outbound Call Recordings
Force Outbound Call Recordings Settings
Force Call Disposition (Beta)
Force Contact Disposition (Beta)
Other Call Settings
Call Recording Channels