Reporting Settings in Account Menu
Laarni D avatar
Written by Laarni D
Updated over a week ago

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Reporting Settings

Perhaps the most significant advantage of business reports is that they provide administrators with information necessary for decision-making.

Admins can configure the frequency of Aloware reports and send them directly to their emails. It gives you guidance on the company's performance on a daily, weekly, or monthly basis.

  • Default Report Period

    • Configure how the default timeframe for the dashboard and its margin graph in daily, weekly or monthly.

  • Daily Activity Reports

    • Send daily reports of activities including calls and texts, new lead dispositions, and agents' activities by email when you enable this option.

    • Send Activity Reports On

      • Set the time when you want to receive the activity reports

        Sample daily activity report screenshot

  • Daily Inbound SMS Report

    • Receive a daily report of your inbound SMS messages. Useful for accounts with heavy SMS marketing.

      Sample screenshot of Daily Inbound SMS Report

  • Daily Outbound SMS Report

    • Admins can receive a daily outbound SMS report to their emails. Set up your preferred time

      • No Report - no report will be sent

      • Once (6:00 PM) - sets as 6:00 PM of the previous day to 6:00 PM of the current day

      • Twice (12:00 PM | 6:00 PM) - First, sends a report every 6:00 PM of the previous day to 12:00 PM of the current day. Second, send a report every 12:00 PM of the previous day to 6:00 PM of the current day.

      • Thrice (10:00 AM | 2:00 PM | 6:00 PM) - First, 6:00 PM of the previous day to 10:00 AM of the current day. Second, 10:00 AM => 2:00 PM of the current day. Third, 2:00 PM => 6:00 PM

        Sample screenshot of a Daily Outbound SMS Report

  • Daily Spending Report

    • Receives a detailed report of your spending on our platform.

      • No Report

      • Every Night

        Sample screenshot of a Daily Spending Report

  • Daily DNC Report

    • Receives a daily report of contacts set to DNC.

      Sample screenshot of Daily DNC Report

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