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Reporting Settings
Perhaps the most significant advantage of business reports is that they provide administrators with information necessary for decision-making.
Admins can configure the frequency of Aloware reports and send them directly to their emails. It gives you guidance on the company's performance on a daily, weekly, or monthly basis.
Default Report Period
Configure how the default timeframe for the dashboard and its margin graph in daily, weekly or monthly.
Daily Activity Reports
Send daily reports of activities including calls and texts, new lead dispositions, and agents' activities by email when you enable this option.
Send Activity Reports On
Set the time when you want to receive the activity reports
Sample daily activity report screenshot
Daily Inbound SMS Report
Receive a daily report of your inbound SMS messages. Useful for accounts with heavy SMS marketing.
Sample screenshot of Daily Inbound SMS Report
Daily Outbound SMS Report
Admins can receive a daily outbound SMS report to their emails. Set up your preferred time
No Report - no report will be sent
Once (6:00 PM) - sets as 6:00 PM of the previous day to 6:00 PM of the current day
Twice (12:00 PM | 6:00 PM) - First, sends a report every 6:00 PM of the previous day to 12:00 PM of the current day. Second, send a report every 12:00 PM of the previous day to 6:00 PM of the current day.
Thrice (10:00 AM | 2:00 PM | 6:00 PM) - First, 6:00 PM of the previous day to 10:00 AM of the current day. Second, 10:00 AM => 2:00 PM of the current day. Third, 2:00 PM => 6:00 PM
Sample screenshot of a Daily Outbound SMS Report
Daily Spending Report
Receives a detailed report of your spending on our platform.
No Report
Every Night
Sample screenshot of a Daily Spending Report
Daily DNC Report
Receives a daily report of contacts set to DNC.
Sample screenshot of Daily DNC Report
