In this guide
Exporting Reports in Aloware
You can generate your communication reports in Aloware that can help you
assess your agents' productivity
review the effectiveness of customer engagement and business plan and apply strategies for improvement
give you an insight into knowing where your sales conversion stands
How to Export Reports in Aloware
Admins can export reports based on your configurations in Report Settings. Admins receive the report to their emails and can export the report in the Account menu > Exports tab
Screenshot of Reports receive an email
Exporting Reports
Navigate to Account menu > Exports tab
Exports columns:
Requested by - Agent or user who requests to export the report
Requested at - Date and time of the export request
Export Type - Communication or Logs
Refer to these links to learn more about the reports
Status - displays if the report is finished
Operations
Download
To download the report, click the Download button
Delete
To remove the file, use the Delete button
