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Filtering Call Data in Aloware Dashboard
Users can filter more data points to narrow down reports.
Navigate to the Dashboard menu > click Filters
Currently, users can filter based on:
Direction - either inbound or outbound
Answer Status - displays data depending on the answer status
Talk Time - displays communications based on the total talk time
Type - displays the communication type (call, text message, email, fax)
Transfer Type - either cold transfer, warm transfer, or conference
Callback Status - either initiated or requested
Tag - displays all contacts on the selected tag
Call Disposition - displays all contacts with matched call disposition
Not Disposed - displays all contacts that were not disposed of properly and uses them as contacts again.
First-time Conversations - enable to display of first-time leads
Untagged Conversations - enable to display of untagged conversations
Exclude automated communications
Creator Type - displays what initiated the communication
To save your filters, click the Save Filters button > click Save Filter beside the My Filters
A Create a New Filter wizard displays > name your filter
Click the Save button once done
Active filters that are currently implemented display the current data.