In this article
The Aloware Communication logs section in Aloware Dashboard displays all communications made individually. Users can add more details to the table.
Screenshot of Communication Logs
Default Data Column fields
By default, columns display the following information:
Number - contact's phone number
Start Time - displays the date and start time of the call
Talk Time (for SMS)
Contact Owner - these are users in Aloware who are responsible for the specific contact
User - displays the person who had made the communication activity, e.g., sent an SMS, made a call, etc.
Tags - displays the associated tag of the contact
Adding Other Data Columns
Users can add more details to the table by clicking the Table Settings and selecting relevant data points.
Owner - displays the contact owner
Ring Group - displays the contact ring group where it is enrolled
Sequence - displays the sequence where the contact is enrolled
Broadcast - displays the broadcast where the contact is enrolled
Duration - displays the call duration of every call
Wait time - logs the duration of the contact's wait time
Location - displays the contact's location
Lines - displays the line used in the call
Attempting - identifies the user that an inbound call is trying to reach, usually in a Ring Group
Transferred From - Logs where the call was before transferring
Cold Transferred? - Yes or No if the call is cold transferred
Transfer Type - identifies if the call is warm or cold transferred
Callback - when the contact requested a callback. Read about Smart Queues in Aloware.
Handle by Text - defines how incoming messages are handled by the Ring Group. Read more about Text Message Handling.
Voicemail - when the contact leaves a voice message if they do not want to stay in the queue. Read Offer Voicemail Option.
Email - displays the contact's email
Creator Type - is a communication property that displays what initiated the communication