In this article
Overview
Managing a business without access to your company's performance is challenging. That's why reports are crucial for evaluating your business and decision-making.
Aloware data properties also provide a better insight into your business performance. You may then work with the data in the manner that suits you best.
About the Reports Table
You can see the reports table in Reports Menu
Click the settings icon > select from the following features to display the report
Reports are available for the following:
Lines
Ring Groups
Users
Sequences
Broadcasts
Contacts
Call Dispositions
Contacts Dispositions
Compliance
The report table provides the following data:
Calls Activity
All Activity
All Calls
All Qualified Calls
All Abandoned Calls
Missed Calls
All Missed Calls
Missed Calls
Call Direction
Inbound Calls
Qualified Inbound Calls
Outbound Calls
Qualified Outbound Calls
Call Duration
Average Duration
Average Talk Time
Average Wait Time
Total Wait Time
Text Messages
All Text Messages
SMS Direction
Inbound Text Messages
Outbound Text Messages
Emails
All Emails
Email Direction
Inbound Emails
Outbound Emails
Faxes
All Faxes
Fax Direction
Inbound Faxes
Outbound Faxes
Other Engagement Features
Appointments
Reminders
Average Response Time
