Overview
You might want to review specific calls and just cannot find it in the Transcription History. This guide will walk you through on the ways on how to resolve it.
Common reasons are
Your admin disabled the Smart Transcription feature
The date filters are not set based on your preference
To fix this,
Check if Smart Transcription is enabled
First, ask your administrator if smart transcription is enabled. However, no calls made after the system was deactivated are transcribed.
To enable Smart Transcription, navigate to the Accounts menu > Transcription Settings > Enable Smart Transcription
Set your dashboard date range filter
If the transcription is enabled, check the date range filter in the transcription dashboard.
If none of these works, call our support team.