Hello and welcome to Aloware! We're excited to have you on board, but before we get started, here are a few features you might find interesting as a former Kixie user.
In this article:
Faster Power Dialer
One of the limitations of Kixie’s Power Dialer is that it only allows list-view dialing. With Aloware, you can contact leads as soon as a new agent becomes available. Aloware's Power Dialer frees you from the time-consuming process of manually entering contacts, allowing you to be more focused, efficient, and productive. It improves the user's call process by calling contacts one by one from a call list that the user has created. You can avoid contacts whose time zones are outside of regular business hours. You can also sort contacts by tags or engagements.
How to Add Contacts to Power Dialer
Navigate to the Power Dialer
In the Power Dialer List section, click the + button
Select List > Create from the existing contact list
Select from any available list and click the Create button
In the Power Dialer Options, set the following settings:
Turn multiple numbers into separate tasks - Any non-primary numbers of contact will be turned into separate tasks.
Prevent duplicate phone numbers - By default, all contacts with the same numbers will not be added again.
Add international numbers
Where do you want to add these tasks?
Click the OK button once done
The contacts in the list will display in the Power Dialer interface.
How to Start a Power Dialing Session
Click the Start Dialing button once you are satisfied with the list of contacts you have selected.
Session Settings will display to set up functions before your power-dialing session.
Line - set the line to use for calling
Skip Outside Daytime Hours - it automatically skips contacts beyond business hours. Read about Timezone here.
Warm-up Period - customize the time before the dialer makes the next call
Phone Script - this will display during the power dialing session
Set Call Disposition Shortcuts - user can set call outcome statuses
Set Contact Disposition Shortcuts - user can define contact status
Set Session Metrics - define metrics that will measure the performance of the call
Set VM Drop Shortcuts - allows users to choose from a predefined list of VMs to drop after a call is concluded
Click the Save button to save your settings, which will be displayed under the Personal Section
Click the Begin Dialing button to start your Power Dialing session.
For more information about Power Dialer, click here.
Full-on Contact Center Solution
Aloware lets you make high-quality voice and text calls using a local or toll-free number. You can also send images, GIFs, and other multimedia (MMS) messages with Aloware's two-way SMS capability. These features help you develop strong customer relationships across all channels. There is no hardware to install, nor do you have to switch tabs or enter data.
How to Send an SMS in Aloware
At the top right of the page, click the phone icon.
Click Message to switch to messaging.
Select which Line you would like to use.
Enter a contact's name or phone number.
Please type in your Message in the message box.
After writing your Text, click Send.
Please read about How to Send Text (SMS) Messages in Aloware Talk here.
Aloware automatically assigns dispositions for Passive Communications, which users can't modify or change. Aloware defines these based on the routing status of the communication.
Default dispositions include:
Click here to read more about Contact, Call, and SMS Dispositions.
Setting an Appointment
Clicking the appointment button will set up an appointment with your contact.
You can set an SMS notification to remind the user of the appointment.
Use Sequence to Create SMS workflows
Go to Sequence -> Steps tab, and click the +Add Step.
Select Send SMS Message from the list of Sequence Step Types that allows you to send an automatic text message to the enrolled contacts.
Setup your SMS Messaging:
Select the Delay time from the previous step and this current step.
Create your personalized text message within the 160-character limit.
Click the Add Step button to save the sequence.
Users can also send emails to contacts with email information in their records.
Notes prevent you from repeating yourself on calls and let you tailor calls to your contacts' needs.
For more information about Contact Engagement Features in Aloware Talk, click here.
Flexible billing options with lower prices and no hidden fees
Aloware has different plans depending on your use case. Plans include unlimited inbound/outbound agent minutes & SMS. Kixie's professional plan costs $5 more than Aloware's uPro plans. They also offer a free trial period, but for only seven days. Only users from the US and Canada can add an extra $30 for unlimited minutes.
On top of that, Aloware has a usage dashboard that allows you to monitor your organization's use of the Aloware plan to which you have subscribed. It contains data on local and toll-free phone calls, SMS and MMS messages, and faxes sent and received.
To learn more about Aloware Billing, click here.
With Aloware, you can stay on top of every account. You can see the call & text data in your CRM, make calls from CRM lists, and record agent activities in your CRM reports. Aloware integrates natively with most CRMs, and we use Zapier for additional integrations.
Here’s a list of integrations we support:
Why use Aloware's Zapier Integration?
With Zapier integration, you can automate actions inside and outside Aloware.
Automate Actions Inside Aloware
If an event happens outside Aloware, you can automate:
Update or create an Aloware contact
Send an SMS to an Aloware contact
Automate Actions Outside Aloware
If an event happens inside Aloware (see webhook events), you can automate:
External Zapier app actions
Set Up Automation of an Action Inside Aloware
Login or create a Zapier account
Go to Dashboard
Create a new Zap on the Dashboard by selecting a Trigger, and an Action
Click Get Started
Map the Data
Test the Zap
Click Send Test to test. Check Aloware for the newly created contact.
You may have to re-configure some of the mapped variables to appear correctly.
Turn it on
To learn more about Zapier Integration, please click here.
As a new Aloware user, we hope these features benefit you the most. We at Aloware dedicate ourselves to providing you with a fantastic contact center experience you can’t find anywhere else. We trust that the information above gave you a better grasp of our features and how to use them.
We want your move to Aloware to be as smooth and effective as possible. To help you transition from Kixie to Aloware even further, here is an outline of our onboarding process.
Again, thank you for choosing Aloware, and welcome!
We are excited to work with you.