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Aloware allows you to set working hours for a Line. You can also send an SMS or set up a Voice prompt when a call comes in after hours. This feature enables you to provide a consistent customer experience even when your team is not around.
How to Add Working Hours and Missed Call Options to a Line
Please log in to your Aloware Classic account.
Once logged in, navigate to the Lines page.
On the Lines page, choose a Line and click Settings.
Navigate to the Greet & Record tab.
From there, you can enable the Check Operating Hours option.
Choose your preferred options; you can set up an after-hours voice message and define a reply text.
How to Set Up a Closed Hours Voice Prompt
Under Check Operating Hours, check the Closed Hours Voice Prompt option.
From there, you can use text-to-speech or play a recording.
To use text-to-speech:
To play a recording:
How to Set Up a Closed Hours Auto Reply Text
Under Check Operating Hours, check the Closed Hours Auto Reply Text.
On the Auto Reply Text, compose your message.
You can add Variables by clicking + Add Variables and selecting your desired variable.
Once you're satisfied with your message, you can click Save.