In this article:
Overview
When an agent ends a call, it is important to log the outcome status of the call. Contact Dispositions help track the lead's status in your sales flow. Each contact responds to different sales calls. Log their statuses so the agent and admin know what steps to take next.
Aloware creates default contact dispositions in this sequential manner:
Attempted to call
Bad timing
Connected
In progress
New
Open
Open Deal
Unqualified
How to Set Contact Disposition
Setting the Contact Disposition after a Call
Log in to your Aloware Talk account.
Once logged in, navigate to the Contact page.
On the Contact page, select the contact you want to call.
Once you finish the call, select the contact status under Contact Dispositions.
When satisfied, click Finish.
Updating the Contact Disposition
If you missed setting the Contact Disposition after a call, you could still do so.
Log in to your Aloware Talk account.
Once logged in, navigate to the Contact or Communication page.
On the Contact page, select the contact you want to update.
On the Communication page, select the communication log of the contact you want to update.
Under the About this Contact card, choose the Contact Disposition best describing the contact's status.
