In this article
What is AlohaBot?
AlohaBot is a chatbot that guides customer through self-service, or escalate to a human agent where necessary. This frees up your agents to focus on the most complex requests, delivering effective solutions to the customers in the most urgent need.
Using AlohaBot in can provide several benefits:
It can handle customer inquiries and concerns outside of business hours, providing customers with 24/7 support access.
It can respond to customer inquiries in real-time, reducing response times.
It can handle multiple conversations simultaneously, allowing you to scale your customer support without adding additional resources
It can reduce the workload of live agents, freeing them up to handling complex inquiries which can lead to cost savings for the business
It can collect data on customer inquiries to improve customer support and operations.
Screenshot of Alohabot Page
How AlohaBot Works
AlohaBot is a chatbot that uses artificial intelligence and natural language processing (NLP) to understand customer inquiries and automate responses to them, simulating human conversation.
Prerequisite
Only Admins can create the AlohaBot workflow
How to Enable AlohaBot
AlohaBot is available in uPro and xPro plans
The AlohaBot Page
The AlohaBot page is where you can add a new chatbot, see the list of all chatbots made and their statuses, modify, delete and export the chatbots.
Chatbots tab
displays the information of all the chatbots made in Aloware.
Name - identify your chatbot.
Workflow - to classify your chatbot i.e. lead generation, support, product inquiry
Lines - AlohaBot connects to the lines provided
Built by - the creator of the chatbot.
Created at - date and time when the chatbot is created.
Status - displays the status as "paused" or "active".
Notes - information regarding the use-case of the chatbot.
Actions:
Edit - admin can modify details of the chatbot.
Export
Delete - admin can remove the chatbot.
How to Create a New AlohaBot
Login to Aloware Admin and navigate to AlohaBot menu
Click the +New Chatbot button.
Provide the following details:
Name - provide your AlohaBot a name that will be used in reports.
Workflow - specify the purpose of the workflow i.e. product launch, sales support, appointment setting, etc.
Lines - provide the lines to connect to this chatbot.
Notes - you can add notes to describe your bot.
Chatbot Settings
You can manage your AlohaBot's settings and preferences on the Chatbot Settings page.
Enabled - toggle this button to activate or deactivate your AlohaBot.
General Settings
Name
Workflow
Lines
Notes
Click the Save button to save your changes.
Delete if you want to remove the chatbot.
Chatbot Interface - allows you to test and simulate your AlohaBot workflow.
Flow Builder
You can start building your chatbot flow in this page.
Message - lets you add text messages that the chatbot will send to the user.
Get Input - allows the chatbot to ask for user input, such as phone number or email address.
Store Input - allows the chatbot to store the user's input for future reference.
Escalation - is used to escalate a chat session to an agent when the chatbot is unable to address the user's query.
Custom Field - is used to add custom fields for storing user-specific data. You can add this fields in Account settings.
Appointment - lets the user schedule an appointment with the chatbot.
Disengage (coming soon)
Intent Manager
In the Intent Manager tab, you teach your chatbot to understand what users mean when they message. You can create intents that enable the chatbot to understand the contact's purpose and respond accordingly.
For instance, you can add words and phrases that have the same meaning, such as "greetings" or "hi", to create a "greeting" intent. The more you train the chatbot's intents, the better it becomes at comprehending and addressing user requests. As a result, users have a better experience, and requests are handled more quickly.
