Frequently Asked Questions: Aloware Talk Views
Laarni D avatar
Written by Laarni D
Updated over a week ago

Welcome to Aloware Talk Views FAQs!

Are you looking for a way to enhance your communication management and streamline interactions with your customers? Look no further! Aloware Talk Views is here to revolutionize the way you organize and handle conversations. Whether you're a business owner, a customer support representative, or anyone who interacts with customers regularly, Aloware Talk Views offers a powerful set of tools to help you efficiently manage your conversations.

In this FAQ, we'll delve into the ins and outs of Aloware Talk Views, guiding you through the process of creating custom views, using filters, and maximizing the benefits of this feature. Discover how Aloware Talk Views can save you time, improve organization, and empower you to provide exceptional customer experiences. Let's dive in!

What is Aloware Talk Views?

Aloware Talk Views is a feature within Aloware Talk, which serves as a special inbox designed to help users efficiently organize and manage their conversations. This feature uses specific filters to streamline communication channels, ultimately saving businesses valuable time and resources when interacting with customers.

How does Aloware Talk Views work?

Aloware Talk Views allows users to create customized views using various filters. These filters enable users to organize their conversations based on specific criteria such as quick access, last engagement date, ring groups, lines, contact properties, tags, unread communications, communication owners, and more.

How do I create a new view in Aloware Talk?

Creating a new view in Aloware Talk is easy:

  1. Log in to your Aloware Talk account.

  2. Navigate to the "View" section under the Communications menu.

  3. Click on the pen tool and select "Create View."

  4. Customize the properties of your new view based on your preferences, such as quick access, engagement date, ring groups, and more.

  5. Click the "Save as New" button to save your new view.

  6. Provide a name and filter type for your new view.

  7. Click the "Create" button to finalize your view and filter.

  8. You can now view your newly created filter and "pin" it for easy access.

    Read this guide about Creating Aloware Talk Views.

How do I use Aloware Talk Views?

To use Aloware Talk Views:

  1. Click on the pinned view filter from the sidebar.

  2. The filter bar will display the selected filter view.

  3. By using customized views with specific filters, Aloware Talk empowers businesses to manage customer interactions more effectively, providing a well-organized and time-saving solution for communication needs.

Learn more about How to Use the Aloware Talk Views in this guide.

What are some properties that I can customize in a view?

You can customize various properties when creating a view, including:

  • Quick Access

    • Last Engagement Date

    • Ring Groups

    • Lines

  • Properties (custom filters based on contact attributes)

    • Contact Tags

    • Show Contacts with Unread Communications Only

  • Has Communicated Within (specific time frame)

    • Last Engagement Date Period

  • Attribution (grouping contacts by owners)

    • Communication Owners

    • Contact Owners

Why should businesses use Aloware Talk Views?

Aloware Talk Views streamlines communication channels and helps manage conversations more efficiently, resulting in saved time and resources for businesses when dealing with customers. Customized views with specific filters enable better organization and improved handling of customer interactions.

Can I create multiple views with different filters?

Yes, you can create multiple views with different filters in Aloware Talk. This allows you to tailor your inbox to various communication needs and criteria, enhancing your ability to manage conversations effectively.

Is there a way to quickly access frequently used contacts or conversations?

Yes, Aloware Talk Views offers a "Quick Access" property that allows you to quickly access frequently used contacts or conversations, improving your workflow and responsiveness.

Is there a way to group contacts based on specific criteria or teams?

Yes, the "Ring Groups" property in Aloware Talk Views allows you to group contacts based on specific criteria or teams, facilitating better organization and team collaboration.

Is the creation of views and filters customizable?

Yes, when creating views and filters, you can customize properties and criteria based on your preferences and business requirements, allowing for a tailored and efficient communication management system.

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