The Aloware Talk2 conversation interface integrates seamlessly with HubSpot, enabling users to manage various forms of communication such as SMS, MMS, email, and fax directly from within HubSpot. This interface ensures synchronization across all Aloware platforms—desktop, mobile, and browser—providing a consistent and accessible communication experience.
Key functionalities of Aloware Talk2 conversation interface
Send SMS (text messaging)
Send SMS messages directly through the Aloware Talk2 interface in HubSpot, providing a seamless experience for text-based communication.
Send MMS (Multimedia Messaging Service)
Send multimedia messages, including photos, videos, and GIFs. This feature supports rich media and special characters, enhancing visual engagement with contacts.
Email integration
Send and track emails directly from the Aloware Talk2 interface within HubSpot. To utilize this feature, ensure the contact has a valid email address and SMTP relay integration is configured.
Fax messaging
Send faxes directly from HubSpot, ideal for transmitting official documents quickly. Ensure the contact has a fax-enabled number in Aloware to use this feature.
Add notes
Easily add notes to a contact's record, providing valuable context for future interactions. These notes are automatically synchronized, ensuring they are accessible across all platforms.
Attach files
Attach and send files directly through the interface, simplifying the process of sharing documents and images with contacts.
Use agent templates
Utilize predefined message templates for SMS to maintain consistent messaging and save time with frequently used responses.
Line selection for messaging
Choose which line to use when sending messages, offering flexibility for managing multiple phone lines or business numbers.
Schedule messages
Schedule messages to be sent at a later time, ensuring they are delivered at the most appropriate times for recipients.
Benefits of the Aloware Talk2 conversation integration
Aloware Talk2 brings a comprehensive suite of communication tools into HubSpot, allowing businesses to manage SMS, MMS, email, fax, and file attachments from a single interface. The synchronization of messages and notes across Aloware applications ensures up-to-date information is available to all users, enhancing collaboration and reducing miscommunication.
How business admins can use this integration
Business admins can effectively manage customer communication by monitoring all conversations from a single platform, accessing synchronized messages, and using predefined templates to ensure consistent communication.
How agents can benefit from this integration
Sales reps or support agents can leverage the Aloware Talk2 interface to send various types of messages directly from HubSpot, add notes and attachments to conversations, and schedule messages to improve customer engagement.
Integration with other Aloware tools
Aloware Talk2 integrates with other Aloware features like call management and contact syncing, providing a unified communication experience across different channels within HubSpot.
Important configuration details
Email integration - requires SMTP relay setup for sending emails.
Fax capability - requires a fax-enabled number in Aloware for sending faxes.
Message scheduling - ensure that the timezone settings in HubSpot and Aloware are aligned for accurate scheduling.
This integration simplifies the communication process within HubSpot, providing a robust interface that meets diverse business needs without the need for external tools.