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Frequently Asked Questions: HubSpot with Aloware
Frequently Asked Questions: HubSpot with Aloware
Laarni D avatar
Written by Laarni D
Updated over a week ago

Welcome to HubSpot with Aloware FAQs!

This FAQ page is dedicated to providing you with all the answers you need regarding the integration of Aloware with HubSpot, a leading CRM platform. Discover how seamlessly integrating Aloware with HubSpot can supercharge your sales and marketing efforts.

From syncing contact data to automating workflows, we'll address common questions and provide valuable insights on maximizing the benefits of this powerful integration. Whether you're a sales professional or a marketing enthusiast, this FAQ page will guide you through the process of leveraging the combined capabilities of Aloware and HubSpot.

Let's dive into the world of streamlined customer relationship management and uncover the potential of integrating HubSpot with Aloware.

Integration Process

  1. How do you integrate HubSpot with Aloware?

    Only Admins can integrate HubSpot with Aloware. Navigate to Integration > HubSpot Settings and follow the authentication process. Refer to the guide on how to Authenticate HubSpot with Aloware for detailed steps.

SMS Integration

  1. Can I send an SMS in HubSpot using Aloware?
    Yes, Aloware SMS messenger allows you to open your contacts on Aloware and have a chat from HubSpot. Learn more about Aloware SMS Messenger in HubSpot.

Call Tracking

  1. How are transferred calls tracked in Aloware-HubSpot integration?

    Transferred calls are logged twice (parent and child calls) and are assigned to the user who picked up the call.

  2. Why does the Aloware in-app dialer not display in HubSpot?

    This issue may occur when your third-party cookie is disabled. Refer to the troubleshooting guide on fixing this: Troubleshoot: Aloware doesn't display HubSpot Contact Page.

Integration Maintenance

  1. Will the integration break if the email used during integration is suspended or deleted in Aloware?

    Yes, the user account should remain an active user of Aloware. Review the integration prerequisites for more details.

Contact Syncing

  1. Can I sync my HubSpot contacts to Aloware?

    Yes, Aloware supports two-way sync of contacts to HubSpot. Once integrated, use the Push and Pull Contacts button to synchronize contacts on both platforms. Follow this guide on how to Sync Contacts with Aloware and HubSpot Integration.

Calling in HubSpot

  1. Can I make calls in HubSpot using Aloware?
    Yes, after connecting your HubSpot account to Aloware, you can use the Aloware Dialer in HubSpot as a Call Provider. Learn how to use Aloware In-app Dialer with HubSpot Integration.

Handling Duplicate Contacts

  1. What happens to contacts with the same numbers in HubSpot and Aloware?

    Aloware handles scenarios differently, such as ignoring duplicate secondary numbers, updating primary numbers, and managing primary-secondary number conflicts. Refer to the scenarios outlined for detailed information.

Contact Naming

  1. Why does the name Aloware (phone number) appear in my HubSpot contacts?

    This occurs when the contact in HubSpot was created without a name. Enabling the setting in Aloware to update HubSpot contacts results in Aloware setting its name to "Aloware Contact (phone number)."

  2. What happens to contacts that are pulled to Aloware with the same numbers in HubSpot?

    Depending on scenarios, Aloware manages this in this manner:

    1. Scenario 1: When two (2) contacts are pulled from HubSpot with Contact A and Contact B having the same secondary phone number. Aloware ignores Contact B’s matching secondary number.

    2. Scenario 2: When two (2) contacts are pulled from HubSpot, Contact A’s secondary phone number is the same as Contact B’s primary phone number. Aloware ignores Contact B’s primary phone number, and its second number will be used as the primary instead.

    3. Scenario 3: When two (2) contacts are pulled from HubSpot with Contact A’s primary phone number is the same as Contact B’s secondary phone number. Aloware ignores Contact B’s secondary phone number.

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