To ensure that Aloware operates efficiently, you may need to adjust settings in your firewall, Antivirus software, or content blockers. The following steps outline the necessary configurations.
Opening required ports on your router, firewall, or antivirus
To enable seamless communication between Aloware and your devices, open these ports:
TCP Ports - 443, 3478, 5349, 10194
UDP Ports - 10000 to 60000
Allowing Access to Aloware URLs and IP Addresses
Ensure that your firewall or antivirus software allows the following domains and IP addresses:
*.aloware.io
*.amazonaws.com
*.twilio.com
media.twiliocdn.com
static.intercomcdn.com
*.intercom.io
ws.pusherapp.com
*.pusher.com
Note - the asterisk (`*`) in front of a domain name includes all its subdomains.
Configuring the Media Server (RTP Traffic)
To manage RTP (Real-Time Protocol) traffic, you should permit the following IP range:
Region | IP Range | Port Range |
Worldwide | 168.86.128.0/18 | 10000 to 60000 UDP |
Configuring the WebRTC Server (STUN Traffic)
For STUN (Session Traversal Utilities for NAT) traffic, apply these configurations:
Region | IP Range | Port Range |
Worldwide | 168.86.128.0/18 | 10000 to 60000 UDP |
Setting up the roaming feature for specific regions
If you're located in Texas, South Africa, or nearby areas, adjust the following settings to enable Aloware's roaming feature:
Region | IP Range | Port Range |
Texas (US2) | 18.88.10.37 | 10000 to 60000 UDP |
South Africa (IE1) | 13.247.45.53 | 10000 to 60000 UDP |
Middle East (DE1) | 3.29.101.45 | 10000 to 60000 UDP |
Amazon Web Services (AWS) hosting information
Aloware's domains are hosted on Amazon Web Services (AWS). Since AWS IP ranges can change, it’s crucial to check Amazon’s current public ranges regularly to ensure Aloware’s services remain accessible. These services may use any IP address within the provided ranges.
Factors affecting VoIP quality
Some network features can affect the quality of VoIP (Voice over Internet Protocol) calls. Review and adjust the following settings in your network configuration as necessary:
SIP ALG (Application Layer Gateway)
Deep Packet Inspection (DPI)
Stateful Packet Inspection (SPI)
Intrusion Detection/Intrusion Prevention System (IDS/IPS)
Web Proxy
WAN Optimization Devices
Port Filtering
Load Balancing Across Multiple ISP Links
Configuring UDP timeout settings
VoIP typically uses UDP (User Datagram Protocol) to establish calls and transmit media. Unlike TCP, UDP doesn't involve a handshake, making it challenging for routers to determine when a call has ended. Some firewalls or routers may terminate the connection after a timeout if no traffic is detected. For Aloware, set the timeout to 90 seconds. If your firewall or router allows, apply this extended timeout specifically to Aloware IPs.