Dashboard, Wallboard and Reports

Learn the uses of Aloware Dashboard, Wallboard, and Reports

12 articles in this collection
Written by Laarni D

Dashboard

Aloware Dashboard

Learn about Aloware Dashboard features; Communication Logs; Communication Metrics; Date Range; Table Settings

Written by Laarni D
Updated over a week ago

Communication Metrics in Aloware Dashboard

Learn the details in Aloware Dashboard's Communication Metrics; Call & SMS Report; Summary Report

Written by Laarni D
Updated over a week ago

Agent Status Types

Agent Status, Available, Busy, On Break, Offline, On Call, Ringing, Wrap-up

Written by Laarni D
Updated over a week ago

How to Enable Sleep Mode

Learn to Enable Sleep mode in Aloware app

Written by Laarni D
Updated over a week ago

Wallboard

Wallboard

Learn about Wallboard Features; Users; Queues; Live Call; Parked Calls

Written by Laarni D
Updated over a week ago

Call Parking

Learn how to park an active call and understand its functions

Written by Laarni D
Updated over a week ago

How to Answer a Parked Call in Wallboard

Learn about Call Parking; Multi-Call Parking

Written by Laarni D
Updated over a week ago

How to Change a User Status

Learn about how to change user status; Modify user status; Admin Change the User Status

Written by Laarni D
Updated over a week ago

Sentry Mode

Learn about Sentry Mode

Written by Laarni D
Updated over a week ago

Reports

Reports Overview

Understand user reports; Activity reports

Written by Laarni D
Updated over a week ago

Reports & Analytics

Written by Laarni D
Updated over a week ago

Average Response Time

Understanding the Average Response Time

Written by Laarni D
Updated over a week ago