Go to Aloware
All Collections
Dashboard, Wallboard and Reports
Dashboard, Wallboard and Reports
Learn the uses of Aloware Dashboard, Wallboard, and Reports
19 articles in this collection
Written by
Laarni D
and
Arnie Correa
Dashboard
About Aloware Dashboard
Aloware Dashboard is a place to view live calls and past communications. This article is about the Aloware Dashboard.
Written by
Laarni D
Updated over a week ago
About Aloware Dashboard Communication Metrics
The Aloware Dashboard Communication Metrics contains a summary report. This article is about Aloware Dashboard Communication Metrics.
Written by
Laarni D
Updated over a week ago
About Answer Status on Dashboard Filters
By filtering data, you can see rows that match your criteria. This article is about the Answer Status on Dashboard Filters.
Written by
Laarni D
Updated over a week ago
About Agent Status Types
Aloware assigns users Agent Statuses based on their actions within the application. This article is about Agent Status Types.
Written by
Laarni D
Updated over a week ago
Enabling Sleep Mode
Using the Sleep Mode feature, users can disable all communication notifications. This article discusses enabling Sleep Mode.
Written by
Laarni D
Updated over a week ago
About the Communication Logs in Aloware Dashboard
Written by
Laarni D
Updated over a week ago
Filtering Call Data in Aloware Dashboard
Written by
Laarni D
Updated over a week ago
Exporting Communications Report in Aloware
Understanding communications report; Learn how to export communications report in Aloware
Written by
Laarni D
Updated over a week ago
Dashboard Operations
The dashboard is a central place to view your agent’s activity. This article focuses on Dashboard Operations.
Written by
Arnie Correa
Updated over a week ago
Wallboard
About Wallboard
Actual metrics are displayed on Aloware Wallboard every day. This article is about Wallboard.
Written by
Laarni D
Updated over a week ago
About Call Parking
Call Parking is an essential tool to handle the large volume of calls you receive. This article is about Call Parking.
Written by
Laarni D
Updated over a week ago
Answering Parked Calls on Wallboard
Aloware Call Parking allows agents to pick up an active call on hold. This article is about answering parked calls on Wallboard.
Written by
Laarni D
Updated over a week ago
Changing User Status
Depending on the user's status, the agent can either receive or make calls. This article discusses changing user status.
Written by
Laarni D
Updated over a week ago
About Sentry Mode
Admins cannot receive inbound calls while listening in on a call in Sentry mode. This article is about Sentry Mode.
Written by
Laarni D
Updated over a week ago
Reports
Reports Overview
Reports are essential to help you understand and improve decision-making. This article is a Reports Overview.
Written by
Laarni D
Updated over a week ago
About Reports & Analytics
Aloware Reports lets you review and analyze your data depending on the data you need. This article is about Reports and Analytics.
Written by
Laarni D
Updated over a week ago
About Average Response Time
The user response time is the period between a contact's creation and its first response. This article is about Average Response Time.
Written by
Laarni D
Updated over a week ago
Exporting Reports from Aloware Dashboard
Written by
Laarni D
Updated over a week ago
About Reports Table
Written by
Laarni D
Updated over a week ago