Dashboard, Wallboard and Reports

Learn the uses of Aloware Dashboard, Wallboard, and Reports

Laarni D avatar Arnie Correa avatar
19 articles in this collection
Written by Laarni D and Arnie Correa
Dashboard

About Aloware Dashboard

Aloware Dashboard is a place to view live calls and past communications. This article is about the Aloware Dashboard.
Laarni D avatar
Written by Laarni D
Updated over a week ago

About Aloware Dashboard Communication Metrics

The Aloware Dashboard Communication Metrics contains a summary report. This article is about Aloware Dashboard Communication Metrics.
Laarni D avatar
Written by Laarni D
Updated over a week ago

About Answer Status on Dashboard Filters

By filtering data, you can see rows that match your criteria. This article is about the Answer Status on Dashboard Filters.
Laarni D avatar
Written by Laarni D
Updated over a week ago

About Agent Status Types

Aloware assigns users Agent Statuses based on their actions within the application. This article is about Agent Status Types.
Laarni D avatar
Written by Laarni D
Updated over a week ago

Enabling Sleep Mode

Using the Sleep Mode feature, users can disable all communication notifications. This article discusses enabling Sleep Mode.
Laarni D avatar
Written by Laarni D
Updated over a week ago

About the Communication Logs in Aloware Dashboard

Laarni D avatar
Written by Laarni D
Updated over a week ago

Filtering Call Data in Aloware Dashboard

Laarni D avatar
Written by Laarni D
Updated over a week ago

Exporting Communications Report in Aloware

Understanding communications report; Learn how to export communications report in Aloware
Laarni D avatar
Written by Laarni D
Updated over a week ago

Dashboard Operations

The dashboard is a central place to view your agent’s activity. This article focuses on Dashboard Operations.
Arnie Correa avatar
Written by Arnie Correa
Updated over a week ago