Dashboard, Wallboard and Reports

Learn the uses of Aloware Dashboard, Wallboard, and Reports

19 articles in this collection
Written by Laarni D and Arnie Correa

Dashboard

About Aloware Dashboard

Aloware Dashboard is a place to view live calls and past communications. This article is about the Aloware Dashboard.

Written by Laarni D
Updated over a week ago

About Aloware Dashboard Communication Metrics

The Aloware Dashboard Communication Metrics contains a summary report. This article is about Aloware Dashboard Communication Metrics.

Written by Laarni D
Updated over a week ago

About Answer Status on Dashboard Filters

By filtering data, you can see rows that match your criteria. This article is about the Answer Status on Dashboard Filters.

Written by Laarni D
Updated over a week ago

About Agent Status Types

Aloware assigns users Agent Statuses based on their actions within the application. This article is about Agent Status Types.

Written by Laarni D
Updated over a week ago

Enabling Sleep Mode

Using the Sleep Mode feature, users can disable all communication notifications. This article discusses enabling Sleep Mode.

Written by Laarni D
Updated over a week ago

About the Communication Logs in Aloware Dashboard

Written by Laarni D
Updated over a week ago

Filtering Call Data in Aloware Dashboard

Written by Laarni D
Updated over a week ago

Exporting Communications Report in Aloware

Understanding communications report; Learn how to export communications report in Aloware

Written by Laarni D
Updated over a week ago

Dashboard Operations

The dashboard is a central place to view your agent’s activity. This article focuses on Dashboard Operations.

Written by Arnie Correa
Updated over a week ago

Wallboard

About Wallboard

Actual metrics are displayed on Aloware Wallboard every day. This article is about Wallboard.

Written by Laarni D
Updated over a week ago

About Call Parking

Call Parking is an essential tool to handle the large volume of calls you receive. This article is about Call Parking.

Written by Laarni D
Updated over a week ago

Answering Parked Calls on Wallboard

Aloware Call Parking allows agents to pick up an active call on hold. This article is about answering parked calls on Wallboard.

Written by Laarni D
Updated over a week ago

Changing User Status

Depending on the user's status, the agent can either receive or make calls. This article discusses changing user status.

Written by Laarni D
Updated over a week ago

About Sentry Mode

Admins cannot receive inbound calls while listening in on a call in Sentry mode. This article is about Sentry Mode.

Written by Laarni D
Updated over a week ago

Reports

Reports Overview

Reports are essential to help you understand and improve decision-making. This article is a Reports Overview.

Written by Laarni D
Updated over a week ago

About Reports & Analytics

Aloware Reports lets you review and analyze your data depending on the data you need. This article is about Reports and Analytics.

Written by Laarni D
Updated over a week ago

About Average Response Time

The user response time is the period between a contact's creation and its first response. This article is about Average Response Time.

Written by Laarni D
Updated over a week ago

Exporting Reports from Aloware Dashboard

Written by Laarni D
Updated over a week ago

About Reports Table

Written by Laarni D
Updated over a week ago