Dashboard, Wallboard and Reports
Learn the uses of Aloware Dashboard, Wallboard, and Reports
15 articles in this collection
Written by Laarni D and Arnie Correa
Written by Laarni D and Arnie Correa
Dashboard
About Aloware Dashboard
Aloware Dashboard is a place to view live calls and past communications. This article is about the Aloware Dashboard.
Written by Laarni D
Updated this week
Updated this week
About Aloware Dashboard Communication Metrics
The Aloware Dashboard Communication Metrics contains a summary report. This article is about Aloware Dashboard Communication Metrics.
Written by Laarni D
Updated this week
Updated this week
About Answer Status on Dashboard Filters
By filtering data, you can see rows that match your criteria. This article is about the Answer Status on Dashboard Filters.
Written by Laarni D
Updated this week
Updated this week
About Agent Status Types
Aloware assigns users Agent Statuses based on their actions within the application. This article is about Agent Status Types.
Written by Laarni D
Updated this week
Updated this week
Enabling Sleep Mode
Using the Sleep Mode feature, users can disable all communication notifications. This article discusses enabling Sleep Mode.
Written by Laarni D
Updated this week
Updated this week
Exporting Communications Report in Aloware
Understanding communications report; Learn how to export communications report in Aloware
Written by Laarni D
Updated this week
Updated this week
Dashboard Operations
The dashboard is a central place to view your agent’s activity. This article focuses on Dashboard Operations.
Written by Arnie Correa
Updated over a week ago
Updated over a week ago
Wallboard
About Wallboard
Actual metrics are displayed on Aloware Wallboard every day. This article is about Wallboard.
Written by Laarni D
Updated this week
Updated this week
About Call Parking
Call Parking is an essential tool to handle the large volume of calls you receive. This article is about Call Parking.
Written by Laarni D
Updated this week
Updated this week
Answering Parked Calls on Wallboard
Aloware Call Parking allows agents to pick up an active call on hold. This article is about answering parked calls on Wallboard.
Written by Laarni D
Updated this week
Updated this week
Changing User Status
Depending on the user's status, the agent can either receive or make calls. This article discusses changing user status.
Written by Laarni D
Updated this week
Updated this week
About Sentry Mode
Admins cannot receive inbound calls while listening in on a call in Sentry mode. This article is about Sentry Mode.
Written by Laarni D
Updated this week
Updated this week
Reports
Reports Overview
Reports are essential to help you understand and improve decision-making. This article is a Reports Overview.
Written by Laarni D
Updated this week
Updated this week
About Reports & Analytics
Aloware Reports lets you review and analyze your data depending on the data you need. This article is about Reports and Analytics.
Written by Laarni D
Updated this week
Updated this week
About Average Response Time
The user response time is the period between a contact's creation and its first response. This article is about Average Response Time.
Written by Laarni D
Updated this week
Updated this week