Aloware

Laarni D

Learn the uses of Aloware Dashboard, Wallboard, and Reports

Aloware Dashboard is a place to view live calls and past communications. This article is about the Aloware Dashboard.

The Aloware Dashboard Communication Metrics contains a summary report. This article is about Aloware Dashboard Communication Metrics.

By filtering data, you can see rows that match your criteria. This article is about the Answer Status on Dashboard Filters.

Aloware assigns users Agent Statuses based on their actions within the application. This article is about Agent Status Types.

Using the Sleep Mode feature, users can disable all communication notifications. This article discusses enabling Sleep Mode.

Understanding communications report; Learn how to export communications report in Aloware

The dashboard is a central place to view your agent’s activity.  This article focuses on Dashboard Operations.

Actual metrics are displayed on Aloware Wallboard every day. This article is about Wallboard.

Call Parking is an essential tool to handle the large volume of calls you receive. This article is about Call Parking.

Aloware Call Parking allows agents to pick up an active call on hold. This article is about answering parked calls on Wallboard.

Depending on the user's status, the agent can either receive or make calls. This article discusses changing user status.

Admins cannot receive inbound calls while listening in on a call in Sentry mode. This article is about Sentry Mode.

Reports are essential to help you understand and improve decision-making. This article is a Reports Overview.

You can identify customer service bottlenecks by measuring Average Talk Time. This article explains how to compute the Average Talk Time.

The user response time is the period between a contact's creation and its first response. This article is about Average Response Time.