Aloware

Laarni D

Arnie Correa

Learn everything about Contacts, Tags and Calendar

Contacts, Tags and Calendar

Contacts have a CRM-style profile that shows their name, phone number, number type, and time.  This article is about Contact Profile,

Contacts Profile

We use filters to look for contacts with the same properties on the contacts page. This article is About Contacts Page Filters.

Contacts Page Filters

The Contact owner field indicates the agent responsible for the contact. This article talks about Contact Owners.

Contact Owners

Generating new leads is of utmost importance in any business. This article discusses the New Leads Count and Unread Communications Count.

New Leads Count and Unread Communications Counts on the Contacts Page

Analyzing your customer service would be easier if you had a lot of data. This article is about Understanding Communication Details.

Understanding the Communication Info | Aloware

Using the CSV file, you can import the entire list into Aloware, which acts as a mini-CRM. This article is about Adding Multiple Contacts.

Adding Multiple Contacts to Aloware

The Contacts page includes contacts you have interacted with, such as prospects or leads. This article focuses on Contact Operations.

Contact Operations

Do-Not-Call lists prevent businesses from contacting people on them. This article is about Understanding the DNC (Do-Not-Call) List.

Understanding the DNC (Do-Not-Call) List

Aloware features a phone system that lets you interact with your contacts faster. This article is about Making an Outbound Call.

Making an Outbound Call in Aloware Classic

You can send different media file types through Aloware to improve customer interaction. This article is about Sending Multiple Media Files.

Sending Multiple Media Files in Aloware

As soon as you create, queue, start, and complete a contact import, Aloware keeps track of it. This article is about Timeline.

Import Timeline

You may be having problems sending SMSes and faxes to contacts. This article is about SMS/ Fax Sending Failed Reasons.

SMS/ Fax Sending Failed Reasons

You can use Follow the Sun to sort your contacts according to their time zones from East to West. This article is about Follow The Sun.

Follow The Sun

Your business needs to be able to communicate effectively with your contacts. This article is about Engaging with Contacts.

Engaging with Contacts

Learn how to send SMS schedule to a contact in Aloware Messenger; Schedule message to a contact

Sending Scheduled Message in Aloware Messenger

Using Aloware SMS as their communication channel, customers can receive SMS reminders. This article is about Aloware SMS Reminder.

Aloware SMS Reminder

If a contact moves forward in the sales process, it's vital to log its outcome. This article is about Contact, Call, and SMS Dispositions.

Contact, Call, and SMS Dispositions

Aloware has an LRN API that looks up phone number information or cleans your contact data. This article is About Phone Number Identifiers.

Phone Number Identifiers

Basic Contact Features

You can enroll contacts in workflows based on specific actions using automation rules. This article is about Automation Rules and Tasks.

Automation Rules and Tasks

You can generate Aloware Contacts from any email lead. This article is about Converting Email Leads into Contacts.

Converting Email Leads into Aloware Contacts

You can clean your contact database of unwanted phone numbers. This article explains the Location Routing Number (LRN) API.

Location Routing Number (LRN) API - Phone Number Lookup)

A call transfer may occur in a warm transfer or a cold transfer. This article explains caller ID masking and Call Transfer in Aloware.

Call Transfer in Aloware

You will be able to analyze performance-related details if you have recorded communications. This article explains reviewing calls.

Reviewing Calls in Aloware

The Wallboard allows users to answer queued calls instead of distributing them. This article explains Fishing Mode.

Fishing Mode

Advanced Contact Features

You can tag contacts based on their business value to categorize and segment them. This article explains Tags.

Deleting Bulk Contacts via Tags and Filters

Tags help you group your audience like Lists, but with added benefits. This article focuses on Tags Operations.

Tags Operations

The Aloware SMS feature ensures that your scheduled meetings happen on time. This article is about Setting an Appointment.