Contacts, Tags and Calendar

Frequently Asked Questions: Contacts

Aloware's Contact Manager provides several functionalities. This article contains Frequently Asked Questions about Contacts.

Written by Laarni D
Updated over a week ago

About Contacts Profile

Contacts have a CRM-style profile that shows their name, phone number, number type, and time. This article is about Contact Profile,

Written by Laarni D
Updated over a week ago

About Contacts Page Filters

We use filters to look for contacts with the same properties on the contacts page. This article is About Contacts Page Filters.

Written by Laarni D
Updated over a week ago

About Contact Owners

The Contact owner field indicates the agent responsible for the contact. This article talks about Contact Owners.

Written by Arnie Correa
Updated over a week ago

About New Leads Count and Unread Communications Counts on the Contacts Page

Generating new leads is of utmost importance in any business. This article discusses the New Leads Count and Unread Communications Count.

Written by Laarni D
Updated over a week ago

Understanding the Communication Info | Aloware

Analyzing your customer service would be easier if you had a lot of data. This article is about Understanding Communication Details.

Written by Laarni D
Updated over a week ago

Adding Multiple Contacts to Aloware

Using the CSV file, you can import the entire list into Aloware, which acts as a mini-CRM. This article is about Adding Multiple Contacts.

Written by Laarni D
Updated over a week ago

Contact Operations

The Contacts page includes contacts you have interacted with, such as prospects or leads. This article focuses on Contact Operations.

Written by Arnie Correa
Updated over a week ago

Understanding the DNC (Do-Not-Call) List

Do-Not-Call lists prevent businesses from contacting people on them. This article is about Understanding the DNC (Do-Not-Call) List.

Written by Laarni D
Updated over a week ago

Making an Outbound Call in Aloware

Aloware features a phone system that lets you interact with your contacts faster. This article is about Making an Outbound Call.

Written by Laarni D
Updated over a week ago

Frequently Asked Questions: Calls

Aloware will mark unanswered calls as Missed or Abandoned. This article answers Frequently Asked Questions about Calls.

Written by Laarni D
Updated over a week ago

Sending Multiple Media Files in Aloware

You can send different media file types through Aloware to improve customer interaction. This article is about Sending Multiple Media Files.

Written by Laarni D
Updated over a week ago

About Import Timeline

As soon as you create, queue, start, and complete a contact import, Aloware keeps track of it. This article is about Timeline.

Written by Laarni D
Updated over a week ago

SMS/ Fax Sending Failed Reasons

You may be having problems sending SMSes and faxes to contacts. This article is about SMS/ Fax Sending Failed Reasons.

Written by Laarni D
Updated over a week ago

About Phone Number Identifiers

Aloware has an LRN API that looks up phone number information or cleans your contact data. This article is About Phone Number Identifiers.

Written by Laarni D
Updated over a week ago

Adding Contacts in Aloware

Using Contacts, group your contacts by companies, emails, and tags. This article is about Adding Contacts in Aloware.

Written by Laarni D
Updated over a week ago

About Follow The Sun

You can use Follow the Sun to sort your contacts according to their time zones from East to West. This article is about Follow The Sun.

Written by Laarni D
Updated over a week ago

Engaging with Contacts

Your business needs to be able to communicate effectively with your contacts. This article is about Engaging with Contacts.

Written by Laarni D
Updated over a week ago

Sending Scheduled Message in Aloware Messenger

Learn how to send SMS schedule to a contact in Aloware Messenger; Schedule message to a contact

Written by Laarni D
Updated over a week ago

About Aloware SMS Reminder

Using Aloware SMS as their communication channel, customers can receive SMS reminders. This article is about Aloware SMS Reminder.

Written by Laarni D
Updated over a week ago

About Contact, Call, and SMS Dispositions

If a contact moves forward in the sales process, it's vital to log its outcome. This article is about Contact, Call, and SMS Dispositions.

Written by Laarni D
Updated over a week ago

About Automation Rules and Tasks

You can enroll contacts in workflows based on specific actions using automation rules. This article is about Automation Rules and Tasks.

Written by Laarni D
Updated over a week ago

Converting Email Leads into Aloware Contacts

You can generate Aloware Contacts from any email lead. This article is about Converting Email Leads into Contacts.

Written by Laarni D
Updated over a week ago

About Location Routing Number (LRN) API - Phone Number Lookup)

You can clean your contact database of unwanted phone numbers. This article explains the Location Routing Number (LRN) API.

Written by Laarni D
Updated over a week ago

About Call Transfer in Aloware

A call transfer may occur in a warm transfer or a cold transfer. This article explains caller ID masking and Call Transfer in Aloware.

Written by Laarni D
Updated over a week ago

Reviewing Calls in Aloware

You will be able to analyze performance-related details if you have recorded communications. This article explains reviewing calls.

Written by Laarni D
Updated over a week ago

About Fishing Mode

The Wallboard allows users to answer queued calls instead of distributing them. This article explains Fishing Mode.

Written by Laarni D
Updated over a week ago

About Tags

You can tag contacts based on their business value to categorize and segment them. This article explains Tags.

Written by Laarni D
Updated over a week ago

Deleting Bulk Contacts via Tags and Filters

Using the Tags feature, you can bulk delete many contacts at once. This article explains Deleting Bulk Contacts via Tags and Filters.

Written by Laarni D
Updated over a week ago

Adding Tags to a Group of Contacts in Aloware

Written by Laarni D
Updated over a week ago

About Communication and Contact Tags

Filter tags into three tabs: Communication Tags, Contact Tags, and Import Tags. This article is about Communication and Contact Tags.

Written by Laarni D
Updated over a week ago

Tags Operations

Tags help you group your audience like Lists, but with added benefits. This article focuses on Tags Operations.

Written by Arnie Correa
Updated over a week ago

Setting an Appointment

The Aloware SMS feature ensures that your scheduled meetings happen on time. This article is about Setting an Appointment.

Written by Laarni D
Updated over a week ago