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Lines, Ring Groups, & Users
Lines, Ring Groups, & Users
Learn about Lines, Ring Groups, & Users
36 articles in this collection
Written by
Anoosh R
and
Laarni D
Aloware Action Request Rate Limits
Understanding about Action Request Rate Limits in Aloware
Written by
Laarni D
Updated over a week ago
Lines
What are Lines?
Learn about Lines; Adding and Deleting Lines; Monitor Line Activities
Written by
Laarni D
Updated over a week ago
Lines General Settings
Learn about Lines General Settings; Configure Line Settings; Add Number to Line; Change line name, descriptions, add phone numbers
Written by
Laarni D
Updated over a week ago
Adding Phone Numbers to your Aloware Lines
Learn how to add phone numbers to Aloware Lines; Add numbers to lines
Written by
Laarni D
Updated over a week ago
User - Inbound Call Settings
Learn how to setup Aloware Inbound Call Settings in User-Level; User Working Hours; Geo-Routing of Inbound Calls; Setting Personal Voicemail
Written by
Laarni D
Updated over a week ago
Local Presence
Written by
Anoosh R
Updated over a week ago
Transfer Phone Numbers to Lines
Learn how to transfer phone numbers to lines; Existing phone numbers in Aloware; Aloware Lines
Written by
Laarni D
Updated over a week ago
Greet & Record Line Settings
Add call greetings and call recordings
Written by
Laarni D
Updated over a week ago
Routing and IVR in Line Settings
Learn how to route your calls and set up IVRs; Line routing; IVRs
Written by
Laarni D
Updated over a week ago
Handling Missed Calls in Routing and IVRs
Learn how to manage missed calls through routing and IVRs; Missed Calls
Written by
Laarni D
Updated over a week ago
Configuring your IVR System
Learn about Line routing and IVR Line settings; Closing the IVR Tree
Written by
Laarni D
Updated over a week ago
Porting Numbers In & Out of Aloware
Learn about Number Port
Written by
Laarni D
Updated over a week ago
How to Manage Fishing Mode + Multiple Call Park and Switching of Calls in Desktop App
Know How to Manage Incoming Calls in Fishing Mode; Multiple Call Park and Switching of Calls; Desktop App
Written by
Laarni D
Updated over a week ago
Which Countries Can Aloware Detect Time Zones Based on the Phone Number?
Understand about Automatic Time-zone Detection; Contacts Time-zone; Countries Timezone
Written by
Laarni D
Updated over a week ago
Managing Multiple Lines
Written by
Laarni D
Updated over a week ago
Aloware Operations
Written by
Laarni D
Updated over a week ago
Aloware Messenger
Written by
Laarni D
Updated over a week ago
Ring Group
Mapping out Ring Groups
Learn about Ring Groups General Settings; Aloware Ring Groups; Ring Pattern; Ring Group Notifications
Written by
Laarni D
Updated over a week ago
How a Ring Group Distributes Calls to your Users
Written by
Laarni D
Updated over a week ago
Routing Calls To Users & Ring Groups
Routing Calls; Calls to Users; Routing Calls to Ring Groups
Written by
Laarni D
Updated over a week ago
Enabling Smart Queue
Learn how Smart Queue works; Setup Smart Queue
Written by
Laarni D
Updated over a week ago
Ring Group Call Queues
Learn about Ring Groups Queue Settings
Written by
Laarni D
Updated over a week ago
Users
How to Create an Auto-Reply SMS Message After a Complete Call | Aloware
Learn how to create a caller notification after a complete call
Written by
Laarni D
Updated over a week ago
Admin - Assigning an Extension Number | Aloware
Learn how to assign an extension number to a user; Inbound Call Settings Extension Number; User Extension Number
Written by
Laarni D
Updated over a week ago
How to Add and Delete a User
Learn about Users; Adding and Deleting Users; Admin and Agents
Written by
Laarni D
Updated over a week ago
Breakdown of User Settings
Learn about User Settings; Visibility Settings; Personalization Settings; Notification Settings
Written by
Laarni D
Updated over a week ago
How to Manage User Working Hours
Learn how to set up user's working hours; Inbound calls to answer during working hours
Written by
Laarni D
Updated over a week ago
Managing your Personal Aloware Settings (User Access)
User Settings; Personal Aloware Settings; Manage Settings
Written by
Laarni D
Updated over a week ago
Geo-Routing of Calls to Users
Understanding about Geo-routing of calls to Users; Inbound Call User Settings
Written by
Laarni D
Updated over a week ago
Area Code Routing
Written by
Laarni D
Updated over a week ago
Outbound Call User Settings (User Access)
Learn to set up user outbound call settings; Assign outbound call line
Written by
Laarni D
Updated over a week ago
Set User Status to Available After Login
Learn how to set user status to always Available
Written by
Laarni D
Updated over a week ago
What is Focus Mode?
Understanding about focus mode; Users Contacts owned; Activate focus mode; Deactivate focus mode
Written by
Laarni D
Updated over a week ago
Contact Visibility
Written by
Laarni D
Updated over a week ago
Timeline
Written by
Laarni D
Updated over a week ago
How to Set User's Personal Line
Learn how to set user's personal line
Written by
Laarni D
Updated over a week ago