Aloware

There are limits to how fast you can send messages to wireless carrier networks. This article explains Action Request Rate Limits.

About Action Request Rate Limits

Laarni D

Arnie Correa

Anoosh R

Lines, Ring Groups, & Users

You can think of lines as your company's phone numbers that take calls. This article gives you an in-depth explanation of Lines.

Aloware Lines

Your Aloware Contact Center receives customer calls and text messages through lines. This article talks about Lines General Settings.

Lines General Settings

Users can manage their settings after admins configure them. This article explains Inbound Call Settings For Users.

Inbound Call Settings for Users

Common Dialer Errors

Local presence matches your caller ID and area code to the prospect you are calling. This article is all about Local Presence.

Local Presence

You can transfer Aloware phone numbers between lines via the General Settings. This article is about Transferring Phone Numbers to Lines.

Transferring Phone Numbers to Lines

The call recording notice will play if you have selected to record calls. This article explains Greet and Record Line Settings.

Greet and Record Line Settings

Callers can use IVR to get information or escalate concerns to an agent. This article is about Routing and IVR in Line Settings.

Routing and IVR in Line Settings

Enabling the Sending of Long SMS as MMS from Lines in Aloware

You can configure your Aloware Line to handle missed and abandoned calls. This article is about Handling Missed Calls in Routing and IVRs.

Handling Missed Calls in Routing and IVRs

Lines are the core of your Aloware phone system. This article focuses on Line Operations.

Line Operations

IVR systems use prerecorded audio files to provide information to callers. This article is about Configuring your IVR System.

Configuring your IVR System

Set up a voice prompt or SMS when a call arrives after hours. This article is about adding working hours and missed call options.

How to Add Working Hours and Missed Call Options (voice prompt or auto-SMS) to a Line

Aloware supports porting in and out of Canadian and US phone numbers. This article is about Porting Numbers In & Out of Aloware.

Porting Numbers In & Out of Aloware

This article shows how agents manage calls. You can learn about Fishing Mode, Multiple Call Parks, and Switching Calls in the Desktop App.

Managing Fishing Mode, Multiple Call Parks, and Switching of Calls in Desktop App

Aloware can see their timezone using their number. This article lists Countries where Aloware can see Time Zones Based on the Phone Number.

List of Countries That Aloware Can Detect Time Zones Based on the Phone Number

You can use various lines for call tracking and attribution or set up a dedicated number. This article explains managing multiple lines.

Managing Multiple Lines

This article explains Aloware's Operations. It covers Lines, Ring Groups, Users, Contacts, Tags, Broadcast, and Automation.

Aloware Operations

The use of text messages for communication and business is commonplace. This article is About Aloware Messenger.

Aloware Messenger

Aloware lines are responsible for receiving calls and texts. This article is an in-depth explanation of Lines.

Lines | Aloware

Lines

Users can have their extensions, working hours, voicemail prompts, and hardware phones. This article is a Breakdown of User Settings.

Breakdown of User Settings | Aloware Classic

Admins can assign users with reporter access to view reports. This article is about the Reporter's Role.

Reporter's Role

You can assign a default number in Aloware to make it easier to call. This article explains Choosing a Default Number for Outbound Calls.

Choosing a Default Number for Outbound Call | Aloware

You can send a SMS to the caller after a call. This article explains Creating Auto-Reply Text (SMS) Messages After Completing a Call.

Creating Auto-Reply Text (SMS) Messages After Completing a Call

With Aloware, you can add extension numbers to multiple ring groups or a user. This article explains Assigning Extension Numbers for Admins.

Assigning Extension Numbers for Admins

Learn the different visibility settings in Aloware Admin

User Contact Visibility Settings | Aloware Classic

You can schedule your working hours, including breaks, so someone is available. This article explains managing user working hours.

Managing User Working Hours

The users within your organization are the people who log in to Aloware on a regular basis. This article focuses on the Users Operations.

Users Operations

Geo-routing can route calls to a specific user based on particular areas. This article is about the Geo-Routing of Calls to Users.

Geo-Routing of Calls to Users

Area code routing allows the user to set an area code limitation on inbound / automation calls. This article is about Area Code Routing.

Area Code Routing

This article explains how to set a user's availability status after logging in so that one doesn't have to do it manually.

Setting User Status to Available After Logging In

Focus mode only shows contacts assigned to a user. This article explains focus mode in detail.

Focus Mode

Users

Agents work together in ring groups to answer incoming calls and SMS messages. This article is about Mapping out Ring Groups.

Mapping out Ring Groups

You can distribute calls among users when a call comes in. This article explains Distributing Calls to your Users Via Ring Groups.

Distributing Calls to your Users Via Ring Groups

Ring Groups are a set of Users that receive and answer your calls in a predefined order. This article focuses on Ring Groups Operations.

Ring Groups Operations

Routed calls pass through greetings, recordings, and business hours. This article explains Routing Calls To Users & Ring Groups.

Routing Calls To Users & Ring Groups

Smart Queues ensure that incoming calls are not left unattended. This article is an in-depth explanation of Smart Queues.

Enabling Smart Queue

In Ring Groups, users can configure queue settings according to their needs. This article is about Ring Group Call Queues.