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Lines, Ring Groups, & Users
Lines, Ring Groups, & Users
Learn about Lines, Ring Groups, & Users
45 articles in this collection
Written by
Anoosh R,
Laarni D,
and
Arnie Correa
About Action Request Rate Limits
There are limits to how fast you can send messages to wireless carrier networks. This article explains Action Request Rate Limits.
Written by
Laarni D
Updated over a week ago
Lines
About Lines
You can think of lines as your company's phone numbers that take calls. This article gives you an in-depth explanation of Lines.
Written by
Laarni D
Updated over a week ago
About Lines General Settings
Your Aloware Contact Center receives customer calls and text messages through lines. This article talks about Lines General Settings.
Written by
Laarni D
Updated over a week ago
Adding Phone Numbers to your Aloware Lines
Lines lets you reroute incoming calls, create ring groups, and more. This article explains Adding Phone Numbers to your Aloware Lines.
Written by
Laarni D
Updated over a week ago
About Inbound Call Settings For Users
Users can manage their settings after admins configure them. This article explains Inbound Call Settings For Users.
Written by
Laarni D
Updated over a week ago
About Local Presence
Local presence matches your caller ID and area code to the prospect you are calling. This article is all about Local Presence.
Written by
Anoosh R
Updated over a week ago
Transferring Phone Numbers to Lines
You can transfer Aloware phone numbers between lines via the General Settings. This article is about Transferring Phone Numbers to Lines.
Written by
Laarni D
Updated over a week ago
About Greet and Record Line Settings
The call recording notice will play if you have selected to record calls. This article explains Greet and Record Line Settings.
Written by
Laarni D
Updated over a week ago
Routing and IVR in Line Settings
Callers can use IVR to get information or escalate concerns to an agent. This article is about Routing and IVR in Line Settings.
Written by
Laarni D
Updated over a week ago
Enabling the Sending of Long SMS as MMS from Lines in Aloware
Written by
Laarni D
Updated over a week ago
Handling Missed Calls in Routing and IVRs
You can configure your Aloware Line to handle missed and abandoned calls. This article is about Handling Missed Calls in Routing and IVRs.
Written by
Laarni D
Updated over a week ago
Line Operations
Lines are the core of your Aloware phone system. This article focuses on Line Operations.
Written by
Arnie Correa
Updated over a week ago
Configuring your IVR System
IVR systems use prerecorded audio files to provide information to callers. This article is about Configuring your IVR System.
Written by
Laarni D
Updated over a week ago
Porting Numbers In & Out of Aloware
Aloware supports porting in and out of Canadian and US phone numbers. This article is about Porting Numbers In & Out of Aloware.
Written by
Laarni D
Updated over a week ago
Managing Fishing Mode, Multiple Call Parks, and Switching of Calls in Desktop App
This article shows how agents manage calls. You can learn about Fishing Mode, Multiple Call Parks, and Switching Calls in the Desktop App.
Written by
Laarni D
Updated over a week ago
List of Countries That Aloware Can Detect Time Zones Based on the Phone Number
Aloware can see their timezone using their number. This article lists Countries where Aloware can see Time Zones Based on the Phone Number.
Written by
Laarni D
Updated over a week ago
Managing Multiple Lines
You can use various lines for call tracking and attribution or set up a dedicated number. This article explains managing multiple lines.
Written by
Laarni D
Updated over a week ago
About Aloware Operations
This article explains Aloware's Operations. It covers Lines, Ring Groups, Users, Contacts, Tags, Broadcast, and Automation.
Written by
Laarni D
Updated over a week ago
About Aloware Messenger
The use of text messages for communication and business is commonplace. This article is About Aloware Messenger.
Written by
Laarni D
Updated over a week ago
Lines | Aloware
Aloware lines are responsible for receiving calls and texts. This article is an in-depth explanation of Lines.
Written by
Laarni D
Updated over a week ago
Users
Choosing a Default Number for Outbound Call | Aloware
You can assign a default number in Aloware to make it easier to call. This article explains Choosing a Default Number for Outbound Calls.
Written by
Laarni D
Updated over a week ago
Creating Auto-Reply Text (SMS) Messages After Completing a Call
You can send a SMS to the caller after a call. This article explains Creating Auto-Reply Text (SMS) Messages After Completing a Call.
Written by
Laarni D
Updated over a week ago
Assigning Extension Numbers for Admins
With Aloware, you can add extension numbers to multiple ring groups or a user. This article explains Assigning Extension Numbers for Admins.
Written by
Laarni D
Updated over a week ago
Adding and Deleting Users
Each Aloware user has specific access rights and a role within the organization. This article is about Adding and Deleting Users.
Written by
Laarni D
Updated over a week ago
Breakdown of User Settings | Aloware Admin
Users can have their extensions, working hours, voicemail prompts, and hardware phones. This article is a Breakdown of User Settings.
Written by
Laarni D
Updated over a week ago
About Reporter's Role
Admins can assign users with reporter access to view reports. This article is about the Reporter's Role.
Written by
Laarni D
Updated over a week ago
Managing User Working Hours
You can schedule your working hours, including breaks, so someone is available. This article explains managing user working hours.
Written by
Laarni D
Updated over a week ago
Managing your Personal Aloware Settings (User Access)
Users can also adjust their profile settings based on their accessibility. This article is about Managing your Personal Aloware Settings.
Written by
Laarni D
Updated over a week ago
Users Operations
The users within your organization are the people who log in to Aloware on a regular basis. This article focuses on the Users Operations.
Written by
Arnie Correa
Updated over a week ago
Geo-Routing of Calls to Users
Geo-routing can route calls to a specific user based on particular areas. This article is about the Geo-Routing of Calls to Users.
Written by
Laarni D
Updated over a week ago
About Area Code Routing
Area code routing allows the user to set an area code limitation on inbound / automation calls. This article is about Area Code Routing.
Written by
Laarni D
Updated over a week ago
Outbound Call User Settings (User Access)
Besides admins, users can also manage their settings. This article is about Outbound Call User Settings for Users.
Written by
Laarni D
Updated over a week ago
User Contact Visibility | Aloware Admin
Learn the different visibility settings in Aloware Admin
Written by
Laarni D
Updated over a week ago
Setting User Status to Available After Logging In
This article explains how to set a user's availability status after logging in so that one doesn't have to do it manually.
Written by
Laarni D
Updated over a week ago
About Focus Mode
Focus mode only shows contacts assigned to a user. This article explains focus mode in detail.
Written by
Laarni D
Updated over a week ago
Assigning a Default Number for Outbound Calls in Aloware
Written by
Laarni D
Updated over a week ago
About Contact Visibility
Aloware lets you to customize what Contacts your users see based on their roles. This article is about Contact Visibility.
Written by
Laarni D
Updated over a week ago
About Timeline
User timelines display a user's status updates - whether on a call, online, offline, or available. This article is about Timeline.
Written by
Laarni D
Updated over a week ago
Setting User's Personal Line
Administrators can assign calls to users based on their personal lines. This article explains Setting the User's Personal Line.
Written by
Laarni D
Updated over a week ago
Ring Group
Mapping out Ring Groups
Agents work together in ring groups to answer incoming calls and SMS messages. This article is about Mapping out Ring Groups.
Written by
Laarni D
Updated over a week ago
Distributing Calls to your Users Via Ring Groups
You can distribute calls among users when a call comes in. This article explains Distributing Calls to your Users Via Ring Groups.
Written by
Laarni D
Updated over a week ago
Ring Groups Operations
Ring Groups are a set of Users that receive and answer your calls in a predefined order. This article focuses on Ring Groups Operations.
Written by
Arnie Correa
Updated over a week ago
Routing Calls To Users & Ring Groups
Routed calls pass through greetings, recordings, and business hours. This article explains Routing Calls To Users & Ring Groups.
Written by
Laarni D
Updated over a week ago
Enabling Smart Queue
Smart Queues ensure that incoming calls are not left unattended. This article is an in-depth explanation of Smart Queues.
Written by
Laarni D
Updated over a week ago
About Ring Group Call Queues
In Ring Groups, users can configure queue settings according to their needs. This article is about Ring Group Call Queues.
Written by
Laarni D
Updated over a week ago