Lines, Ring Groups, & Users

About Action Request Rate Limits

There are limits to how fast you can send messages to wireless carrier networks. This article explains Action Request Rate Limits.

Written by Laarni D
Updated this week

About Lines

You can think of lines as your company's phone numbers that take calls. This article gives you an in-depth explanation of Lines.

Written by Laarni D
Updated this week

About Lines General Settings

Your Aloware Contact Center receives customer calls and text messages through lines. This article talks about Lines General Settings.

Written by Laarni D
Updated this week

Adding Phone Numbers to your Aloware Lines

Lines lets you reroute incoming calls, create ring groups, and more. This article explains Adding Phone Numbers to your Aloware Lines.

Written by Laarni D
Updated this week

About Inbound Call Settings For Users

Users can manage their settings after admins configure them. This article explains Inbound Call Settings For Users.

Written by Laarni D
Updated this week

About Local Presence

Local presence matches your caller ID and area code to the prospect you are calling. This article is all about Local Presence.

Written by Anoosh R
Updated this week

Transferring Phone Numbers to Lines

You can transfer Aloware phone numbers between lines via the General Settings. This article is about Transferring Phone Numbers to Lines.

Written by Laarni D
Updated this week

About Greet and Record Line Settings

The call recording notice will play if you have selected to record calls. This article explains Greet and Record Line Settings.

Written by Laarni D
Updated this week

Routing and IVR in Line Settings

Callers can use IVR to get information or escalate concerns to an agent. This article is about Routing and IVR in Line Settings.

Written by Laarni D
Updated this week

Handling Missed Calls in Routing and IVRs

You can configure your Aloware Line to handle missed and abandoned calls. This article is about Handling Missed Calls in Routing and IVRs.

Written by Laarni D
Updated this week

Line Operations

Lines are the core of your Aloware phone system. This article focuses on Line Operations.

Written by Arnie Correa
Updated over a week ago

Configuring your IVR System

IVR systems use prerecorded audio files to provide information to callers. This article is about Configuring your IVR System.

Written by Laarni D
Updated this week

Porting Numbers In & Out of Aloware

Aloware supports porting in and out of Canadian and US phone numbers. This article is about Porting Numbers In & Out of Aloware.

Written by Laarni D
Updated this week

Managing Fishing Mode, Multiple Call Parks, and Switching of Calls in Desktop App

This article shows how agents manage calls. You can learn about Fishing Mode, Multiple Call Parks, and Switching Calls in the Desktop App.

Written by Laarni D
Updated this week

List of Countries That Aloware Can Detect Time Zones Based on the Phone Number

Aloware can see their timezone using their number. This article lists Countries where Aloware can see Time Zones Based on the Phone Number.

Written by Laarni D
Updated this week

Managing Multiple Lines

You can use various lines for call tracking and attribution or set up a dedicated number. This article explains managing multiple lines.

Written by Laarni D
Updated this week

About Aloware Operations

This article explains Aloware's Operations. It covers Lines, Ring Groups, Users, Contacts, Tags, Broadcast, and Automation.

Written by Laarni D
Updated this week

About Aloware Messenger

The use of text messages for communication and business is commonplace. This article is About Aloware Messenger.

Written by Laarni D
Updated this week

Lines | Aloware

Aloware lines are responsible for receiving calls and texts. This article is an in-depth explanation of Lines.

Written by Laarni D
Updated this week

Mapping out Ring Groups

Agents work together in ring groups to answer incoming calls and SMS messages. This article is about Mapping out Ring Groups.

Written by Laarni D
Updated this week

Distributing Calls to your Users Via Ring Groups

You can distribute calls among users when a call comes in. This article explains Distributing Calls to your Users Via Ring Groups.

Written by Laarni D
Updated this week

Ring Groups Operations

Ring Groups are a set of Users that receive and answer your calls in a predefined order. This article focuses on Ring Groups Operations.

Written by Arnie Correa
Updated over a week ago

Routing Calls To Users & Ring Groups

Routed calls pass through greetings, recordings, and business hours. This article explains Routing Calls To Users & Ring Groups.

Written by Laarni D
Updated this week

Enabling Smart Queue

Smart Queues ensure that incoming calls are not left unattended. This article is an in-depth explanation of Smart Queues.

Written by Laarni D
Updated this week

About Ring Group Call Queues

In Ring Groups, users can configure queue settings according to their needs. This article is about Ring Group Call Queues.

Written by Laarni D
Updated this week

Choosing a Default Number for Outbound Call | Aloware

You can assign a default number in Aloware to make it easier to call. This article explains Choosing a Default Number for Outbound Calls.

Written by Laarni D
Updated this week

Creating Auto-Reply Text (SMS) Messages After Completing a Call

You can send a SMS to the caller after a call. This article explains Creating Auto-Reply Text (SMS) Messages After Completing a Call.

Written by Laarni D
Updated this week

Assigning Extension Numbers for Admins

With Aloware, you can add extension numbers to multiple ring groups or a user. This article explains Assigning Extension Numbers for Admins.

Written by Laarni D
Updated this week

Adding and Deleting Users

Each Aloware user has specific access rights and a role within the organization. This article is about Adding and Deleting Users.

Written by Laarni D
Updated this week

Breakdown of User Settings | Aloware Admin

Users can have their extensions, working hours, voicemail prompts, and hardware phones. This article is a Breakdown of User Settings.

Written by Laarni D
Updated this week

About Reporter's Role

Admins can assign users with reporter access to view reports. This article is about the Reporter's Role.

Written by Laarni D
Updated this week

Managing User Working Hours

You can schedule your working hours, including breaks, so someone is available. This article explains managing user working hours.

Written by Laarni D
Updated this week

Managing your Personal Aloware Settings (User Access)

Users can also adjust their profile settings based on their accessibility. This article is about Managing your Personal Aloware Settings.

Written by Laarni D
Updated this week

Users Operations

The users within your organization are the people who log in to Aloware on a regular basis. This article focuses on the Users Operations.

Written by Arnie Correa
Updated over a week ago

Geo-Routing of Calls to Users

Geo-routing can route calls to a specific user based on particular areas. This article is about the Geo-Routing of Calls to Users.

Written by Laarni D
Updated this week

About Area Code Routing

Area code routing allows the user to set an area code limitation on inbound / automation calls. This article is about Area Code Routing.

Written by Laarni D
Updated this week

Outbound Call User Settings (User Access)

Besides admins, users can also manage their settings. This article is about Outbound Call User Settings for Users.

Written by Laarni D
Updated yesterday

User Contact Visibility | Aloware Admin

Learn the different visibility settings in Aloware Admin

Written by Laarni D
Updated over a week ago

Setting User Status to Available After Logging In

This article explains how to set a user's availability status after logging in so that one doesn't have to do it manually.

Written by Laarni D
Updated yesterday

About Focus Mode

Focus mode only shows contacts assigned to a user. This article explains focus mode in detail.

Written by Laarni D
Updated yesterday

About Contact Visibility

Aloware lets you to customize what Contacts your users see based on their roles. This article is about Contact Visibility.

Written by Laarni D
Updated yesterday

About Timeline

User timelines display a user's status updates - whether on a call, online, offline, or available. This article is about Timeline.

Written by Laarni D
Updated yesterday

Setting User's Personal Line

Administrators can assign calls to users based on their personal lines. This article explains Setting the User's Personal Line.

Written by Laarni D
Updated yesterday