Lines, Ring Groups, & Users

Aloware Action Request Rate Limits

Understanding about Action Request Rate Limits in Aloware

Written by Laarni D
Updated over a week ago

What are Lines?

Learn about Lines; Adding and Deleting Lines; Monitor Line Activities

Written by Laarni D
Updated over a week ago

Lines General Settings

Learn about Lines General Settings; Configure Line Settings; Add Number to Line; Change line name, descriptions, add phone numbers

Written by Laarni D
Updated over a week ago

Adding Phone Numbers to your Aloware Lines

Learn how to add phone numbers to Aloware Lines; Add numbers to lines

Written by Laarni D
Updated over a week ago

User - Inbound Call Settings

Learn how to setup Aloware Inbound Call Settings in User-Level; User Working Hours; Geo-Routing of Inbound Calls; Setting Personal Voicemail

Written by Laarni D
Updated over a week ago

Local Presence

Written by Anoosh R
Updated over a week ago

Transfer Phone Numbers to Lines

Learn how to transfer phone numbers to lines; Existing phone numbers in Aloware; Aloware Lines

Written by Laarni D
Updated over a week ago

Greet & Record Line Settings

Add call greetings and call recordings

Written by Laarni D
Updated over a week ago

Routing and IVR in Line Settings

Learn how to route your calls and set up IVRs; Line routing; IVRs

Written by Laarni D
Updated over a week ago

Handling Missed Calls in Routing and IVRs

Learn how to manage missed calls through routing and IVRs; Missed Calls

Written by Laarni D
Updated over a week ago

Configuring your IVR System

Learn about Line routing and IVR Line settings; Closing the IVR Tree

Written by Laarni D
Updated over a week ago

Porting Numbers In & Out of Aloware

Learn about Number Port

Written by Laarni D
Updated over a week ago

How to Manage Fishing Mode + Multiple Call Park and Switching of Calls in Desktop App

Know How to Manage Incoming Calls in Fishing Mode; Multiple Call Park and Switching of Calls; Desktop App

Written by Laarni D
Updated over a week ago

Which Countries Can Aloware Detect Time Zones Based on the Phone Number?

Understand about Automatic Time-zone Detection; Contacts Time-zone; Countries Timezone

Written by Laarni D
Updated over a week ago

Managing Multiple Lines

Written by Laarni D
Updated over a week ago

Aloware Operations

Written by Laarni D
Updated over a week ago

Aloware Messenger

Written by Laarni D
Updated over a week ago

Mapping out Ring Groups

Learn about Ring Groups General Settings; Aloware Ring Groups; Ring Pattern; Ring Group Notifications

Written by Laarni D
Updated over a week ago

How a Ring Group Distributes Calls to your Users

Written by Laarni D
Updated over a week ago

Routing Calls To Users & Ring Groups

Routing Calls; Calls to Users; Routing Calls to Ring Groups

Written by Laarni D
Updated over a week ago

Enabling Smart Queue

Learn how Smart Queue works; Setup Smart Queue

Written by Laarni D
Updated over a week ago

Ring Group Call Queues

Learn about Ring Groups Queue Settings

Written by Laarni D
Updated over a week ago

How to Create an Auto-Reply SMS Message After a Complete Call | Aloware

Learn how to create a caller notification after a complete call

Written by Laarni D
Updated over a week ago

Admin - Assigning an Extension Number | Aloware

Learn how to assign an extension number to a user; Inbound Call Settings Extension Number; User Extension Number

Written by Laarni D
Updated over a week ago

How to Add and Delete a User

Learn about Users; Adding and Deleting Users; Admin and Agents

Written by Laarni D
Updated over a week ago

Breakdown of User Settings

Learn about User Settings; Visibility Settings; Personalization Settings; Notification Settings

Written by Laarni D
Updated over a week ago

How to Manage User Working Hours

Learn how to set up user's working hours; Inbound calls to answer during working hours

Written by Laarni D
Updated over a week ago

Managing your Personal Aloware Settings (User Access)

User Settings; Personal Aloware Settings; Manage Settings

Written by Laarni D
Updated over a week ago

Geo-Routing of Calls to Users

Understanding about Geo-routing of calls to Users; Inbound Call User Settings

Written by Laarni D
Updated over a week ago

Area Code Routing

Written by Laarni D
Updated over a week ago

Outbound Call User Settings (User Access)

Learn to set up user outbound call settings; Assign outbound call line

Written by Laarni D
Updated over a week ago

Set User Status to Available After Login

Learn how to set user status to always Available

Written by Laarni D
Updated over a week ago

What is Focus Mode?

Understanding about focus mode; Users Contacts owned; Activate focus mode; Deactivate focus mode

Written by Laarni D
Updated over a week ago

Contact Visibility

Written by Laarni D
Updated over a week ago

Timeline

Written by Laarni D
Updated over a week ago

How to Set User's Personal Line

Learn how to set user's personal line

Written by Laarni D
Updated over a week ago