Lines, Ring Groups, & Users

Learn about Lines, Ring Groups, & Users

Anoosh R avatar Laarni D avatar
39 articles in this collection
Written by Anoosh R and Laarni D
Lines

What are Lines?

Learn about Lines; Adding and Deleting Lines; Monitor Line Activities
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Written by Laarni D
Updated over a week ago

Lines General Settings

Learn about Lines General Settings; Configure Line Settings; Add Number to Line; Change line name, descriptions, add phone numbers
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Written by Laarni D
Updated over a week ago

Adding Phone Numbers to your Aloware Lines

Learn how to add phone numbers to Aloware Lines; Add numbers to lines
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Written by Laarni D
Updated over a week ago

User Access - Inbound Call Settings

Learn how to setup Aloware Inbound Call Settings in User-Level; User Working Hours; Geo-Routing of Inbound Calls; Setting Personal Voicemail
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Written by Laarni D
Updated over a week ago

Local Presence

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Written by Anoosh R
Updated over a week ago

Transfer Phone Numbers to Lines

Learn how to transfer phone numbers to lines; Existing phone numbers in Aloware; Aloware Lines
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Written by Laarni D
Updated over a week ago

Greet & Record Line Settings

Add call greetings and call recordings
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Written by Laarni D
Updated over a week ago

Routing and IVR in Line Settings

Learn how to route your calls and set up IVRs; Line routing; IVRs
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Written by Laarni D
Updated over a week ago

Handling Missed Calls in Routing and IVRs

Learn how to manage missed calls through routing and IVRs; Missed Calls
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Written by Laarni D
Updated over a week ago

Configuring your IVR System

Learn about Line routing and IVR Line settings; Closing the IVR Tree
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Written by Laarni D
Updated over a week ago

Porting Numbers In & Out of Aloware

Learn about Number Port
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Written by Laarni D
Updated over a week ago

How to Manage Fishing Mode + Multiple Call Park and Switching of Calls in Desktop App

Know How to Manage Incoming Calls in Fishing Mode; Multiple Call Park and Switching of Calls; Desktop App
Laarni D avatar
Written by Laarni D
Updated over a week ago

Which Countries Can Aloware Detect Time Zones Based on the Phone Number?

Understand about Automatic Time-zone Detection; Contacts Time-zone; Countries Timezone
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Written by Laarni D
Updated over a week ago

Managing Multiple Lines

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Written by Laarni D
Updated over a week ago

Aloware Operations

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Written by Laarni D
Updated over a week ago

Aloware Messenger

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Written by Laarni D
Updated over a week ago

Lines | Aloware

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Written by Laarni D
Updated over a week ago
Users

Choosing a Default Number for Outbound Call | Aloware

Learn how to assign a default number for outbound calls
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Written by Laarni D
Updated over a week ago

How to Create an Auto-Reply SMS Message After a Complete Call | Aloware

Learn how to create a caller notification after a complete call
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Written by Laarni D
Updated over a week ago

Admin - Assigning an Extension Number | Aloware

Learn how to assign an extension number to a user; Inbound Call Settings Extension Number; User Extension Number
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Written by Laarni D
Updated over a week ago

How to Add and Delete a User

Learn about Users; Adding and Deleting Users; Admin and Agents
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Written by Laarni D
Updated over a week ago

Breakdown of User Settings | Aloware Admin

Learn about User Settings; Visibility Settings; Personalization Settings; Notification Settings
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Written by Laarni D
Updated over a week ago

Reporter's Role

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Written by Laarni D
Updated over a week ago

How to Manage User Working Hours

Learn how to set up user's working hours; Inbound calls to answer during working hours
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Written by Laarni D
Updated over a week ago

Managing your Personal Aloware Settings (User Access)

User Settings; Personal Aloware Settings; Manage Settings
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Written by Laarni D
Updated over a week ago

Geo-Routing of Calls to Users

Understanding about Geo-routing of calls to Users; Inbound Call User Settings
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Written by Laarni D
Updated over a week ago

Area Code Routing

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Written by Laarni D
Updated over a week ago

Outbound Call User Settings (User Access)

Learn to set up user outbound call settings; Assign outbound call line
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Written by Laarni D
Updated over a week ago

Set User Status to Available After Login

Learn how to set user status to always Available
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Written by Laarni D
Updated over a week ago

What is Focus Mode?

Understanding about focus mode; Users Contacts owned; Activate focus mode; Deactivate focus mode
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Written by Laarni D
Updated over a week ago

Contact Visibility

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Written by Laarni D
Updated over a week ago

Timeline

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Written by Laarni D
Updated over a week ago

How to Set User's Personal Line

Learn how to set user's personal line
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Written by Laarni D
Updated over a week ago