Aloware

Reports are essential to help you understand and improve decision-making. This article is a Reports Overview.

Generating Reports in Aloware

You can identify customer service bottlenecks by measuring Average Talk Time. This article explains how to compute the Average Talk Time.

The user response time is the period between a contact's creation and its first response. This article is about Average Response Time.

Find answers and get help from Intercom Support and Community Experts

{assigneeName} needs more information from you