Aloware

Agents work together in ring groups to answer incoming calls and SMS messages. This article is about Mapping out Ring Groups.

Mapping Ring Groups for Inbound Calls in Aloware

If agents are offline, calls go straight to voicemail. This article explains how to enable send to voicemail when no agents are available.

You can transfer Aloware phone numbers between lines via the General Settings. This article is about Transferring Phone Numbers to Lines.

With Aloware, you can add extension numbers to multiple ring groups or a user. This article explains Assigning Extension Numbers for Admins.

The call recording notice will play if you have selected to record calls. This article explains Greet and Record Line Settings.

Callers can use IVR to get information or escalate concerns to an agent. This article is about Routing and IVR in Line Settings.

Smart Queues ensure that incoming calls are not left unattended. This article is an in-depth explanation of Smart Queues.

You can schedule your working hours, including breaks, so someone is available. This article explains managing user working hours.

In Ring Groups, users can configure queue settings according to their needs. This article is about Ring Group Call Queues.

IVR systems use prerecorded audio files to provide information to callers. This article is about Configuring your IVR System.

You can configure your Aloware Line to handle missed and abandoned calls. This article is about Handling Missed Calls in Routing and IVRs.

Set up a voice prompt or SMS when a call arrives after hours. This article is about adding working hours and missed call options.

Geo-routing can route calls to a specific user based on particular areas. This article is about the Geo-Routing of Calls to Users.

You can use various lines for call tracking and attribution or set up a dedicated number. This article explains managing multiple lines.

This article shows how agents manage calls. You can learn about Fishing Mode, Multiple Call Parks, and Switching Calls in the Desktop App.

Managing User notification settings; Set up User notification settings; Enabling or disabling notifications

Administrators can assign calls to users based on their personal lines. This article explains Setting the User's Personal Line.

Users can manage their settings after admins configure them. This article explains Inbound Call Settings For Users.