# Aloware Support Center

> Advice and help from the Aloware Team

## Getting started with Aloware

- [Aloware self sign-up: A step-by-step guide to getting started](https://support.aloware.com/en/articles/9113024-aloware-self-sign-up-a-step-by-step-guide-to-getting-started.md): Sign up for a 7-day free trial of Aloware. Follow this step-by-step guide to create your account and start exploring its features.
- [How to log in to Aloware as an admin](https://support.aloware.com/en/articles/9037388-how-to-log-in-to-aloware-as-an-admin.md): Learn how to log in to Aloware securely. This guide covers entering credentials, completing 2FA, and accessing your Aloware account.
- [Two-Factor Authentication \(2FA\) in Aloware: What you need to know](https://support.aloware.com/en/articles/9037957-two-factor-authentication-2fa-in-aloware-what-you-need-to-know.md): Learn how to log in to Aloware with two-factor authentication \(2FA\) and keep your account secure using a 6-digit verification code.
- [How to change or reset your Aloware login password](https://support.aloware.com/en/articles/9037389-how-to-change-or-reset-your-aloware-login-password.md): Learn how to change or reset your Aloware password through Profile settings or the Forgot Password option.
- [Suspicious activity alerts: How it works and why it matters](https://support.aloware.com/en/articles/9997079-suspicious-activity-alerts-how-it-works-and-why-it-matters.md): Learn how Suspicious Activity Alerts in Aloware notify users and admins of unusual logins to help protect accounts from unauthorized access.
- [Aloware onboarding guide for admins and agents](https://support.aloware.com/en/articles/9037329-aloware-onboarding-guide-for-admins-and-agents.md): Complete your Aloware onboarding with this step-by-step guide for admins and agents from setup to integration and team coordination.
- [Installing the Aloware app](https://support.aloware.com/en/articles/9037372-installing-the-aloware-app.md): Learn how to download and install the Aloware app on desktop or mobile, including Chrome extension, Windows, macOS, iOS, and Android.
- [Aloware basics: A comprehensive overview for new users](https://support.aloware.com/en/articles/9037368-aloware-basics-a-comprehensive-overview-for-new-users.md): Learn how Aloware manages calls, texts, and leads through lines, inboxes, and routing to improve customer communication.
- [How to use Aloware messenger for support](https://support.aloware.com/en/articles/10057906-how-to-use-aloware-messenger-for-support.md): Learn how to use Aloware Messenger to find help, track tickets, and chat with support directly through your app or browser.
- [How to add a phone number to a line in Aloware](https://support.aloware.com/en/articles/9037390-how-to-add-a-phone-number-to-a-line-in-aloware.md): Learn how to add a phone number to a line in Aloware by selecting, matching, and assigning numbers through Line settings.
- [How to submit a snap port request in Aloware](https://support.aloware.com/en/articles/9037398-how-to-submit-a-snap-port-request-in-aloware.md): Learn how to submit a Snap Port request to move phone numbers from another Twilio-based platform to Aloware.
- [How to port non-Twilio numbers into Aloware](https://support.aloware.com/en/articles/11163875-how-to-port-non-twilio-numbers-into-aloware.md): Learn how to port your phone numbers to Aloware, including steps, required documents, timelines, and support for US and Canada numbers.
- [How to port out phone numbers from Aloware](https://support.aloware.com/en/articles/11333440-how-to-port-out-phone-numbers-from-aloware.md): Learn how to port out your phone numbers from Aloware to another carrier. Follow this step-by-step guide to ensure a smooth transfer.
- [Aloware integrations](https://support.aloware.com/en/articles/9037370-aloware-integrations.md): Learn how to connect Aloware with CRMs, email, and productivity tools to sync data, track calls, and enhance team efficiency.
- [Aloware and HubSpot integration: Feature guide](https://support.aloware.com/en/articles/9037406-aloware-and-hubspot-integration-feature-guide.md): Explore Aloware and HubSpot integration features that sync contacts, enable in-app calls and SMS, automate workflows, and track interactions.
- [Aloware and Salesforce integration: Feature guide](https://support.aloware.com/en/articles/12572870-aloware-and-salesforce-integration-feature-guide.md): Connect Aloware with Salesforce to manage calls, texts, and contacts seamlessly. Learn setup, sync, automation, and logging features.
- [Aloware and Zoho integration: Feature overview](https://support.aloware.com/en/articles/9037409-aloware-and-zoho-integration-feature-overview.md): The Aloware–Zoho integration syncs contacts, logs all communications, and enables calling directly from Zoho for seamless workflows.
- [Aloware and Pipedrive Integration: Feature Guide](https://support.aloware.com/en/articles/9037410-aloware-and-pipedrive-integration-feature-guide.md): Learn how Aloware–Pipedrive integration connects calls, messages, and CRM data to simplify contact management and team workflows.
- [Aloware and Gong Integration: Feature Guide](https://support.aloware.com/en/articles/9037408-aloware-and-gong-integration-feature-guide.md)
- [Aloware and HighLevel Integration: Feature Guide](https://support.aloware.com/en/articles/9216085-aloware-and-highlevel-integration-feature-guide.md)

## Admin workspace

- [How to manage users in Aloware](https://support.aloware.com/en/articles/9020126-how-to-manage-users-in-aloware.md): Learn how to add, manage, and configure user accounts in Aloware, including roles, permissions, and communication settings.
- [Supervisor role in Aloware](https://support.aloware.com/en/articles/9060033-supervisor-role-in-aloware.md): Learn the supervisor role in Aloware, including permissions in admin and Talk to monitor, manage, and support team activities.
- [Users menu: Profile settings in Aloware admin](https://support.aloware.com/en/articles/9090414-users-menu-profile-settings-in-aloware-admin.md): Learn how to add and configure users in Aloware, assign roles, set up call handling, and manage agent permissions.
- [Users menu: Visibility settings in Aloware admin](https://support.aloware.com/en/articles/9090405-users-menu-visibility-settings-in-aloware-admin.md): Learn how to configure user visibility settings in Aloware to control access to contacts, communications, and reports.
- [Users menu: Personalization settings in Aloware admin](https://support.aloware.com/en/articles/9090422-users-menu-personalization-settings-in-aloware-admin.md): Learn how to configure Aloware’s personalization settings to manage user behavior, call handling, and messaging preferences.
- [Users menu: Inbound call settings in Aloware admin](https://support.aloware.com/en/articles/9090428-users-menu-inbound-call-settings-in-aloware-admin.md): Learn how to configure inbound call settings in Aloware, including extensions, working hours, voicemail, area codes, and routing.
- [Users menu: Outbound call settings in Aloware admin](https://support.aloware.com/en/articles/9090431-users-menu-outbound-call-settings-in-aloware-admin.md): Learn how to configure outbound call settings in Aloware to manage lines, recordings, and voicemail options for efficient calling.
- [Users menu: Notification settings in Aloware admin](https://support.aloware.com/en/articles/9090436-users-menu-notification-settings-in-aloware-admin.md): Learn how to set up Aloware notification settings to receive alerts for calls, texts, events, reports, and account updates.
- [Users menu: Diagnosis in Aloware admin](https://support.aloware.com/en/articles/9090450-users-menu-diagnosis-in-aloware-admin.md): Learn how to use the diagnosis page in Aloware to troubleshoot agent configurations and ensure call eligibility.
- [How to set and change passwords in Aloware \(for admins and users\)](https://support.aloware.com/en/articles/9925149-how-to-set-and-change-passwords-in-aloware-for-admins-and-users.md): Learn how Aloware users set and change their own passwords securely. Admins can invite users, but only users create or update passwords.
- [How to use geo-routing in Aloware](https://support.aloware.com/en/articles/9851361-how-to-use-geo-routing-in-aloware.md): Learn how to set up geo-routing in Aloware to route inbound calls by location, ensuring localized and efficient customer service.
- [Aloware Talk Lite](https://support.aloware.com/en/articles/12946057-aloware-talk-lite.md): Learn how to enable Aloware Talk Lite to give agents a focused, dialer-only interface and reduce distractions without changing user permissions.
- [Handling lines, inboxes, and contact lists when you delete a user](https://support.aloware.com/en/articles/15461427-handling-lines-inboxes-and-contact-lists-when-you-delete-a-user.md): Learn how to reassign or delete contact lists when removing a user in Aloware, including what transfers, what doesn't, and how to complete the process.
- [Managing time settings in Aloware: How to schedule broadcasts, sequences, and power dialer calls](https://support.aloware.com/en/articles/12148932-managing-time-settings-in-aloware-how-to-schedule-broadcasts-sequences-and-power-dialer-calls.md): Learn how to schedule broadcasts, sequences, and power dialer sessions in Aloware to keep outreach within defined business hours.
- [Aloware Teams](https://support.aloware.com/en/articles/9899027-aloware-teams.md): Learn how to create, manage, and organize Aloware Teams for better user management, call routing, and streamlined onboarding.
- [How to convert inbox users into a team](https://support.aloware.com/en/articles/10073363-how-to-convert-inbox-users-into-a-team.md): Learn how to convert inbox users into a Team in Aloware to simplify management and keep settings consistent.
- [How visibility works in Aloware Talk](https://support.aloware.com/en/articles/11875126-how-visibility-works-in-aloware-talk.md): Learn how Team Inbox visibility in Aloware works and how to view complete contact histories across all inboxes and lines.
- [How to configure contact visibility in Aloware](https://support.aloware.com/en/articles/11867750-how-to-configure-contact-visibility-in-aloware.md): Learn how to configure and manage contact visibility in Aloware to control which users can view or edit contacts across teams.
- [How to manage and configure line settings in Aloware](https://support.aloware.com/en/articles/9020245-how-to-manage-and-configure-line-settings-in-aloware.md): Learn how to set up, customize, and manage your Aloware line settings to improve call routing, greetings, and communication control.
- [Step-by-step guide to creating lines in Aloware](https://support.aloware.com/en/articles/9020248-step-by-step-guide-to-creating-lines-in-aloware.md): Learn how to create, manage, and delete Lines in Aloware to control call routing, greetings, recordings, and phone number settings.
- [What is local presence and why use it in outbound calling?](https://support.aloware.com/en/articles/9020267-what-is-local-presence-and-why-use-it-in-outbound-calling.md): Boost answer rates with Aloware Local Presence. Learn how matching your Caller ID to local area codes improves connections for calls & SMS.
- [Lines: General settings](https://support.aloware.com/en/articles/9031270-lines-general-settings.md): Learn how to configure line settings in Aloware: set names, assign numbers, control caller IDs, and manage personal line assignments.
- [Lines: Greet and record settings](https://support.aloware.com/en/articles/9031285-lines-greet-and-record-settings.md): Learn how to customize greetings and call recordings in Aloware Lines for a more professional and compliant caller experience.
- [Lines: Routing and IVR settings](https://support.aloware.com/en/articles/9031292-lines-routing-and-ivr-settings.md): Set up IVR and call routing in Aloware to guide callers, assign messages, handle missed calls, and streamline inbound communication.
- [Lines: Advanced line settings](https://support.aloware.com/en/articles/9031300-lines-advanced-line-settings.md): Learn how to set up Aloware’s Advanced Line Settings like Whisper, Caller ID Suppression, and Spam Detection for better call control.
- [Lines: Line triggers](https://support.aloware.com/en/articles/9031307-lines-line-triggers.md): Automate calls, texts, and follow-ups in Aloware with Line Triggers. Learn how to create call, SMS, and disposition-based workflows.
- [Lines: Email conversations](https://support.aloware.com/en/articles/9031320-lines-email-conversations.md): Learn how to set up and use Aloware’s Email Conversations to send, receive, and track emails directly inside Aloware Talk.
- [Lines: Registering for CNAM in Aloware](https://support.aloware.com/en/articles/9031349-lines-registering-for-cnam-in-aloware.md): Register CNAM in Aloware to display your name on outbound calls. Boost pickup rates, trust, and brand recognition.
- [How Aloware's automatic timezone detection works](https://support.aloware.com/en/articles/9020231-how-aloware-s-automatic-timezone-detection-works.md): Learn how Aloware detects contact time zones automatically and ensures calls are made during local business hours.
- [How to set up call masking in Aloware](https://support.aloware.com/en/articles/9744238-how-to-set-up-call-masking-in-aloware.md): Hide your real number with Aloware’s call masking. Display a business or regional number instead, ensuring privacy, branding, and seamless routing.
- [Lines: Audit log](https://support.aloware.com/en/articles/9819172-lines-audit-log.md): Track and review phone line changes in Aloware’s audit trail. See who made updates, when, and what changed, all in one view.
- [How to send long text messages as MMS in Aloware](https://support.aloware.com/en/articles/9031589-how-to-send-long-text-messages-as-mms-in-aloware.md): Learn how to send long text messages as MMS in Aloware to avoid message splitting and ensure full delivery for US and Canada lines.
- [How to convert your existing IVR to an AloAi IVA using the inbound answer](https://support.aloware.com/en/articles/13143489-how-to-convert-your-existing-ivr-to-an-aloai-iva-using-the-inbound-answer.md): Convert your existing IVR into a conversational IVA without breaking routing. Guided setup, full visibility, safe rollback, and no downtime.
- [HubSpot ticket automation via Aloware line triggers](https://support.aloware.com/en/articles/13350545-hubspot-ticket-automation-via-aloware-line-triggers.md): Learn how to automatically create HubSpot tickets from calls, SMS, and contact activity in Aloware using line triggers, with setup, testing, and use cases.
- [Smart Queue, Fishing Mode, and AI Call Rescue in Inboxes: Call Flow and Max Hold Time Behavior in Aloware](https://support.aloware.com/en/articles/15165335-smart-queue-fishing-mode-and-ai-call-rescue-in-inboxes-call-flow-and-max-hold-time-behavior-in-aloware.md): How Smart Queue, Fishing Mode, and AI Call Rescue work in Aloware Inboxes, including call flow and Max Hold Time behavior for incoming calls.
- [Managing RCS Lines in Aloware](https://support.aloware.com/en/articles/16416259-managing-rcs-lines-in-aloware.md): Manage RCS lines in Aloware, including fallback lines, routing, activity logs, pausing, and deletion.
- [How to create and manage inboxes in Aloware](https://support.aloware.com/en/articles/9031514-how-to-create-and-manage-inboxes-in-aloware.md): Learn how to create, configure, and manage inboxes in Aloware, including routing rules, layers, missed calls, SMS handling, and audit logs.
- [Adding extension numbers in Aloware](https://support.aloware.com/en/articles/9031545-adding-extension-numbers-in-aloware.md): Admins can enhance customer service by adding extensions, assigning them to users for easy access, and including extensions in inboxes.
- [Working with multiple parked calls in Aloware Talk](https://support.aloware.com/en/articles/9031558-working-with-multiple-parked-calls-in-aloware-talk.md): Park multiple calls at once in Talk. See every parked call in one list and unpark any one you choose, while the others stay parked.
- [How to select between round robin and longest available inbox settings in Aloware](https://support.aloware.com/en/articles/9031574-how-to-select-between-round-robin-and-longest-available-inbox-settings-in-aloware.md): Learn how to set up and choose between round robin and longest available inbox settings in Aloware for fair and efficient call routing.
- [How to configure and use fallback inboxes for IVRs and dead-end lines in Aloware](https://support.aloware.com/en/articles/11852104-how-to-configure-and-use-fallback-inboxes-for-ivrs-and-dead-end-lines-in-aloware.md): Learn how fallback inboxes route and store IVR and dead-end line calls and messages in Aloware for consistent team visibility.
- [How to manage team inbox visibility settings in inboxes](https://support.aloware.com/en/articles/12132640-how-to-manage-team-inbox-visibility-settings-in-inboxes.md): Control which conversations, calls, and email alerts agents see by enabling visibility filtering per team inbox in Aloware admin settings.
- [How to use bulk add users in inboxes](https://support.aloware.com/en/articles/12450580-how-to-use-bulk-add-users-in-inboxes.md): Bulk add users as watchers across multiple inboxes at once. A faster, scalable way for admins to manage team inbox visibility.
- [Inboxes: Queue Settings](https://support.aloware.com/en/articles/11019322-inboxes-queue-settings.md): How Inbox queue settings work in Aloware: max hold time, queue behavior when no agents are free, hold prompts, and caller options.
- [How to use sequences in Aloware](https://support.aloware.com/en/articles/9037395-how-to-use-sequences-in-aloware.md): Aloware automates emails; admins manage steps and triggers. Setup and monitoring guidance in Sequence History.
- [Creating a sequence workflow in Aloware](https://support.aloware.com/en/articles/9306267-creating-a-sequence-workflow-in-aloware.md): Learn to create and manage automated sequences in Aloware to improve communication and lead handling.
- [Sequence steps – Admin setup walkthrough](https://support.aloware.com/en/articles/15935816-sequence-steps-admin-setup-walkthrough.md): Sequence steps in Aloware automate calls, messages, CRM updates, and follow-ups. Learn each step type and when to use it in the admin panel.
- [Tags in Aloware admin](https://support.aloware.com/en/articles/9031892-tags-in-aloware-admin.md): Aloware admin organizes contacts with tags \(communication, contact, import\) and custom options for better insights and operations.
- [Getting started with AloAi Voice Agents: Setup, configuration, and features](https://support.aloware.com/en/articles/11060368-getting-started-with-aloai-voice-agents-setup-configuration-and-features.md): Automate calls and texts with AloAi Agents. Set behavior, schedule, and workflows to streamline customer interactions and follow-ups.
- [AloAi Agent actions – Admin setup walkthrough \(Voice & Text Agents\)](https://support.aloware.com/en/articles/14199681-aloai-agent-actions-admin-setup-walkthrough-voice-text-agents.md): AloAi Agent Actions in Aloware manage voice and text interactions, route calls, send messages, capture data, and automate follow-ups.
- [AloAi Agents: How to enroll and manage contacts](https://support.aloware.com/en/articles/10728856-aloai-agents-how-to-enroll-and-manage-contacts.md): Learn how to enroll, disenroll, and re-enroll contacts with AloAi Agents in Aloware Talk, and track every change in the audit logs.
- [How to set up custom functions in AloAi Agents](https://support.aloware.com/en/articles/11046909-how-to-set-up-custom-functions-in-aloai-agents.md): Set up custom functions in AloAi Agents to automate tasks, connect APIs, and enhance real-time customer interactions.
- [How to enable and use post-call actions in AloAi voice agent](https://support.aloware.com/en/articles/11053889-how-to-enable-and-use-post-call-actions-in-aloai-voice-agent.md): Learn how AloAi Voice Agents generate automatic post-call summaries and email notifications to keep teams informed after every call.
- [Managing AloAi agent conversations: Listen and take over explained](https://support.aloware.com/en/articles/11459435-managing-aloai-agent-conversations-listen-and-take-over-explained.md): Learn how Listen and Take Over lets teams monitor AloAi Agent calls live and step in instantly when human support is needed.
- [Understanding HubSpot deal information in AloAi Agent's context](https://support.aloware.com/en/articles/12933338-understanding-hubspot-deal-information-in-aloai-agent-s-context.md): AloAi Agents access live HubSpot deal info to provide real-time updates, streamline conversations, and keep customer interactions accurate.
- [AI call rescue in Aloware](https://support.aloware.com/en/articles/12684037-ai-call-rescue-in-aloware.md): AI call rescue routes missed calls to an AI agent that records, transcribes, and logs caller details for quick follow-up.
- [Assigning inbound lines to an AloAi Agent](https://support.aloware.com/en/articles/10721325-assigning-inbound-lines-to-an-aloai-agent.md): Learn how Inbound AloAi Agents manage calls and texts, route conversations, and ensure inbound messages are handled without delay.
- [Understanding AloAi conversation insights](https://support.aloware.com/en/articles/14625145-understanding-aloai-conversation-insights.md): Learn how AloAi Conversation Insights automatically analyzes your calls and texts to surface key topics, outcomes, follow-up actions, and coaching opportunities.
- [How follow-ups work in the AloAi Text Agent](https://support.aloware.com/en/articles/14601110-how-follow-ups-work-in-the-aloai-text-agent.md): AloAi Text Agent now uses a persistent scheduler-based follow-up system with full lifecycle tracking, auto-retry on failure, and automatic cancellation when contacts reply.
- [Writing better instructions for your AloAi SMS Agent](https://support.aloware.com/en/articles/14625213-writing-better-instructions-for-your-aloai-sms-agent.md): How to write AloAi SMS Agent instructions that the bot follows consistently, avoiding contradictory or inconsistent responses
- [AloAi Voice Agent safety protections](https://support.aloware.com/en/articles/14844853-aloai-voice-agent-safety-protections.md): AloAi Voice Agent Safety Protections automatically block unsafe content in real time, ensuring secure and compliant voice interactions.
- [Setting up Guesty Reservation Context for AloAi Agents](https://support.aloware.com/en/articles/15444286-setting-up-guesty-reservation-context-for-aloai-agents.md): Learn how AloAi Agents retrieve real-time Guesty reservation data, including lock codes, WiFi passwords, and stay details, and how to configure custom fields as a fallback lock code source.
- [Configure lines and scheduling for an AloAI Voice agent](https://support.aloware.com/en/articles/15874554-configure-lines-and-scheduling-for-an-aloai-voice-agent.md): Set an AloAI Voice agent's outbound line, international calling, working hours, and holiday availability on the Lines & Scheduling tab.
- [AloAi Text Agents: Setup and configuration](https://support.aloware.com/en/articles/16414429-aloai-text-agents-setup-and-configuration.md): Configure AloAi Text Agents to automate SMS conversations, manage customer responses, use knowledge, and perform follow-up actions.
- [Writing better instructions for your AloAi Voice Agent](https://support.aloware.com/en/articles/15623934-writing-better-instructions-for-your-aloai-voice-agent.md): How to write a single-prompt AloAi Voice Agent that runs a full call reliably, and what Aloware already handles for you so you don't have to write it.
- [RCS in AloAi Text Agents](https://support.aloware.com/en/articles/16413463-rcs-in-aloai-text-agents.md): Use RCS with AloAi Text Agents to send and receive rich messages, with automatic SMS fallback when RCS is unavailable.
- [Redacting personal information from AloAI Voice agent calls](https://support.aloware.com/en/articles/15851113-redacting-personal-information-from-aloai-voice-agent-calls.md): Redact personal information from AloAi Voice Agent call transcripts, recordings, and analytics. Choose which PII categories to scrub.
- [Configuring the AloAi Agent Handbook](https://support.aloware.com/en/articles/16556019-configuring-the-aloai-agent-handbook.md): Learn how to configure the AloAi Agent Handbook and apply pre-built best-practice behaviors for personality, accuracy, format, trust, and safety.
- [Cal.com and Calendly calendar integrations in AloAi Voice Agents](https://support.aloware.com/en/articles/15851013-cal-com-and-calendly-calendar-integrations-in-aloai-voice-agents.md): External Calendars lets AloAi agents use Calendly or Cal.com to manage appointments, select calendars, and control appointment actions.
- [Prevent messaging to non-TCPA approved contacts in Aloware](https://support.aloware.com/en/articles/9031618-prevent-messaging-to-non-tcpa-approved-contacts-in-aloware.md): TCPA prohibits unsolicited calls. Aloware lets admins prevent messaging to non-TCPA approved contacts in contact settings.
- [Requirements to register a local presence in the UK](https://support.aloware.com/en/articles/9020331-requirements-to-register-a-local-presence-in-the-uk.md)
- [Understanding STIR/SHAKEN: Enhancing caller ID trust and reducing robocalls](https://support.aloware.com/en/articles/9345268-understanding-stir-shaken-enhancing-caller-id-trust-and-reducing-robocalls.md)
- [A2P 10DLC rules for Canadian Traffic](https://support.aloware.com/en/articles/9735661-a2p-10dlc-rules-for-canadian-traffic.md)
- [How to send SMS campaigns safely and effectively with Aloware](https://support.aloware.com/en/articles/10080092-how-to-send-sms-campaigns-safely-and-effectively-with-aloware.md): Learn SMS campaign compliance best practices in Aloware: consent, opt-outs, carrier rules, URL guidelines, and character limits.
- [Understanding and improving SMS throughput in Aloware](https://support.aloware.com/en/articles/10138979-understanding-and-improving-sms-throughput-in-aloware.md): Learn SMS throughput and brand scores in A2P 10DLC, how they affect messaging speed, volume and delivery across carriers explained clearly
- [Guide to SMS opt-outs and opt-ins in Aloware](https://support.aloware.com/en/articles/10859448-guide-to-sms-opt-outs-and-opt-ins-in-aloware.md): Learn how Aloware handles opt-outs, blocks messages to opted-out contacts, and offers manual controls and re-subscription options.
- [Emergency numbers in Aloware not supported](https://support.aloware.com/en/articles/9031556-emergency-numbers-in-aloware-not-supported.md): Aloware doesn't support emergency lines due to limitations. Use dedicated emergency services for immediate assistance in emergencies.
- [Understanding Voice Integrity: Reputation monitoring in Aloware](https://support.aloware.com/en/articles/14093243-understanding-voice-integrity-reputation-monitoring-in-aloware.md): Learn how Aloware’s Voice Integrity registers and monitors your numbers to prevent spam labeling and ensure reliable call delivery.
- [RCS \(Rich Communication Services\) messaging for businesses in Aloware](https://support.aloware.com/en/articles/15329200-rcs-rich-communication-services-messaging-for-businesses-in-aloware.md): Learn RCS messaging in Aloware: what it is, how it works, setup process, pricing, use cases, and US-only availability limits.
- [DNC and SMS opt-out: What's changing in how Aloware enforces compliance](https://support.aloware.com/en/articles/15899570-dnc-and-sms-opt-out-what-s-changing-in-how-aloware-enforces-compliance.md): Learn how Aloware's DNC and SMS opt-out overhaul enforces opt-outs per contact, cascades correctly, and preserves state across re-imports.
- [RCS messaging in Aloware workflows](https://support.aloware.com/en/articles/16396739-rcs-messaging-in-aloware-workflows.md): Use RCS messaging in Aloware for branded messages with automatic SMS or MMS fallback across supported messaging workflows.
- [Branded Calling \(Standard Caller ID and Enhanced Branded Calling\) in Aloware](https://support.aloware.com/en/articles/15326661-branded-calling-standard-caller-id-and-enhanced-branded-calling-in-aloware.md): Set up Branded Calling in Aloware, including request submission, carrier approval process, and line management details.
- [A quick guide to campaign registration and compliance in Aloware](https://support.aloware.com/en/articles/9713551-a-quick-guide-to-campaign-registration-and-compliance-in-aloware.md): Register A2P campaigns in Aloware to stay compliant with carrier rules, manage messaging use cases, and ensure smooth SMS/MMS delivery.
- [A2P 10DLC Compliance: Business and brand registration guide](https://support.aloware.com/en/articles/9031981-a2p-10dlc-compliance-business-and-brand-registration-guide.md): Learn how to register for A2P 10DLC on Aloware. Required for SMS messaging. Complete business and brand registration guide.
- [Campaign registration: Setting up your use case in Aloware](https://support.aloware.com/en/articles/9031988-campaign-registration-setting-up-your-use-case-in-aloware.md): Register your Aloware lines for A2P 10DLC compliance. Choose a use case, fill out the form, and get approved to send business SMS.
- [Registering lines in Aloware A2P 10DLC compliance](https://support.aloware.com/en/articles/9032040-registering-lines-in-aloware-a2p-10dlc-compliance.md): How Aloware admins register unregistered lines for A2P 10DLC compliance: add them to an existing campaign or submit a new one for review.
- [A2P 10DLC fees: Brand and campaign registration](https://support.aloware.com/en/articles/9032003-a2p-10dlc-fees-brand-and-campaign-registration.md): All A2P 10DLC fees in Aloware explained: brand registration, campaign vetting, monthly fees, and trust score appeal costs.
- [Trust score: what it is and how to improve your SMS campaigns](https://support.aloware.com/en/articles/9032028-trust-score-what-it-is-and-how-to-improve-your-sms-campaigns.md): Understand how TCR trust scores affect your SMS daily sending limits, how to appeal a low score, and how to view your score in Aloware.
- [Resolving A2P campaign errors and carrier blocks](https://support.aloware.com/en/articles/9032021-resolving-a2p-campaign-errors-and-carrier-blocks.md): How to fix A2P errors and avoid carrier blocks in Aloware: throttling, daily limits, and error codes 30007, 30022, 30023, 30027.
- [UK A2P registration requirements for Aloware users](https://support.aloware.com/en/articles/10087965-uk-a2p-registration-requirements-for-aloware-users.md): Ensure your UK long codes stay active by completing KYC requirements before January 2025. Avoid service disruptions by submitting documents on time.
- [Understanding toll-free number registry use cases: Acceptable and restricted categories](https://support.aloware.com/en/articles/9032116-understanding-toll-free-number-registry-use-cases-acceptable-and-restricted-categories.md): Toll-free use: OTPs, alerts, marketing allowed with limits; restricted for high-risk finance, debt collection, etc.
- [Toll-Free Number Verification\(TFNV\) for SMS and MMS in Aloware](https://support.aloware.com/en/articles/9032064-toll-free-number-verification-tfnv-for-sms-and-mms-in-aloware.md): Learn how Toll-Free Number verification works, what information is required, current messaging limits, and how to submit a successful verification request.
- [Understanding Aloware billing](https://support.aloware.com/en/articles/9033796-understanding-aloware-billing.md): Learn how Aloware’s billing works, covering subscriptions, usage fees, add-ons, and ad-hoc charges to help you understand your invoices.
- [Understanding Aloware invoices](https://support.aloware.com/en/articles/9867026-understanding-aloware-invoices.md): Learn how Aloware billing works with prorated charges, invoices, and renewals when adding or removing users during a billing cycle.
- [Billing implication of paused & suspended users](https://support.aloware.com/en/articles/9033784-billing-implication-of-paused-suspended-users.md): Aloware supports pausing/suspending users, impacting costs. Paused users can't receive calls but are billable; suspended users lose access.
- [How to understand local and international traffic billing in Aloware](https://support.aloware.com/en/articles/9887422-how-to-understand-local-and-international-traffic-billing-in-aloware.md): Understand how Aloware classifies local vs. international traffic and how billing applies to manual and automated communications.
- [Breaking down Aloware's ad-hoc charges: What to expect](https://support.aloware.com/en/articles/10053531-breaking-down-aloware-s-ad-hoc-charges-what-to-expect.md): Understand Aloware's ad-hoc charges: carrier fees, LRN lookups, transcription, automations, and AloAi text and voice agent per-use pricing.
- [Managing your credits](https://support.aloware.com/en/articles/9883261-managing-your-credits.md): Monitor and manage your Aloware credits to keep services active, cover carrier fees, and enable auto-recharge for uninterrupted use.
- [Carrier fees for SMS and MMS on A2P campaigns](https://support.aloware.com/en/articles/9952420-carrier-fees-for-sms-and-mms-on-a2p-campaigns.md): Learn how A2P carrier fees work for SMS and MMS, including per-segment costs by carrier, billing timing, and tips to manage your messaging budget.
- [SMS messaging segment](https://support.aloware.com/en/articles/9033792-sms-messaging-segment.md): Aloware charges SMS by segments: \>160 characters split into 153; Longer messages mean higher costs due to segment billing.
- [Managing add-ons in Aloware](https://support.aloware.com/en/articles/10053478-managing-add-ons-in-aloware.md): Manage Aloware add-ons like phone numbers, compliance fees, and AloAi tools. View rates per plan and adjust add-ons in billing settings.
- [Understanding usage charges in Aloware](https://support.aloware.com/en/articles/9883446-understanding-usage-charges-in-aloware.md): Understand Aloware usage charges, how they’re billed, tracked, and what costs apply beyond your base subscription plan.
- [Understanding the minimum license count in Aloware](https://support.aloware.com/en/articles/10053441-understanding-the-minimum-license-count-in-aloware.md)
- [Understanding Recurring Credit Purchase Agreement \(RCPA\)](https://support.aloware.com/en/articles/11473223-understanding-recurring-credit-purchase-agreement-rcpa.md)
- [Understanding Aloware international traffic tiers](https://support.aloware.com/en/articles/13974546-understanding-aloware-international-traffic-tiers.md): Learn how Aloware classifies countries into traffic tiers and how local and international traffic affects calling and messaging rates.
- [Generating reports in Aloware](https://support.aloware.com/en/articles/9033817-generating-reports-in-aloware.md): Aloware reports provide insights into communication activities, including calls, texts, emails, and faxes.
- [How to calculate the Average Talk Time](https://support.aloware.com/en/articles/9034103-how-to-calculate-the-average-talk-time.md)
- [Optimizing speed to answer: Understanding wait time in Aloware](https://support.aloware.com/en/articles/9034106-optimizing-speed-to-answer-understanding-wait-time-in-aloware.md): Learn how Aloware calculates wait time, where it appears in reports, and how it differs from talk time and duration in call logs.
- [How to calculate and understand average call duration](https://support.aloware.com/en/articles/9034111-how-to-calculate-and-understand-average-call-duration.md)
- [Aloware's unreturned conversations](https://support.aloware.com/en/articles/9034116-aloware-s-unreturned-conversations.md)
- [Enhancing customer satisfaction with Aloware CSAT](https://support.aloware.com/en/articles/9034134-enhancing-customer-satisfaction-with-aloware-csat.md): Configure CSAT surveys in Aloware, track scores, analyze reports, and measure agent performance with exportable customer feedback data.
- [How to export contact disposition reports](https://support.aloware.com/en/articles/9806078-how-to-export-contact-disposition-reports.md)
- [Exporting call disposition reports](https://support.aloware.com/en/articles/9799703-exporting-call-disposition-reports.md)
- [Aloware dashboard: Key features and customization options](https://support.aloware.com/en/articles/9033811-aloware-dashboard-key-features-and-customization-options.md): Track calls, SMS, and activity in real time with the Aloware dashboard. View metrics, logs, and performance based on your visibility settings.
- [Analyzing engagement metrics: Net new leads](https://support.aloware.com/en/articles/9367451-analyzing-engagement-metrics-net-new-leads.md): Manage contact engagement effectively with Aloware Admin. Simple steps to track and engage leads.
- [Guide to communication statuses](https://support.aloware.com/en/articles/11114639-guide-to-communication-statuses.md)
- [Aloware insights: Hourly heatmap report](https://support.aloware.com/en/articles/10553322-aloware-insights-hourly-heatmap-report.md): Track hourly call patterns, spot peak times, and optimize staffing with Aloware’s heatmap for easy call analysis and better scheduling.
- [Aloware insights: Contacts report](https://support.aloware.com/en/articles/10559114-aloware-insights-contacts-report.md): Monitor new and DNC contacts through Aloware’s visual report with filtering options for dates, users, and phone lines.
- [Aloware insights: SMS volume by creator type](https://support.aloware.com/en/articles/9922439-aloware-insights-sms-volume-by-creator-type.md): Analyze SMS volume across manual, automated, AI, and integration-driven messages with Aloware’s creator type report.
- [Aloware insights: Team inbox](https://support.aloware.com/en/articles/11158248-aloware-insights-team-inbox.md): Track team performance with the Team inbox insights report, showing call outcomes, talk time, and inbox activity for better visibility.
- [Insights: Power dialer](https://support.aloware.com/en/articles/13889495-insights-power-dialer.md): Power dialer Insights in Aloware admin shows call usage, adoption trends, and manual vs. Power dialer activity for users and teams.
- [Aloware insights: Call volume](https://support.aloware.com/en/articles/11564891-aloware-insights-call-volume.md)
- [Insights: AloAi Agents call report](https://support.aloware.com/en/articles/15846764-insights-aloai-agents-call-report.md): Review AloAi Agent call performance in Insights: KPIs, call and lead dispositions, sentiment, disconnection reasons, and daily call volume.
- [How to manage account settings in Aloware](https://support.aloware.com/en/articles/9031615-how-to-manage-account-settings-in-aloware.md): Manage account-wide settings in Aloware. Learn how admins can update calling, reporting, compliance, and contact preferences.
- [Account menu: General settings](https://support.aloware.com/en/articles/9031627-account-menu-general-settings.md): Overview of Aloware account settings including timezone, homepage, private lines, MMS messaging, broadcasts, and sequence re-enrollment settings.
- [Account Menu: Compliance](https://support.aloware.com/en/articles/9031965-account-menu-compliance.md): Learn how to manage A2P 10DLC registration, track compliance status, and complete brand and campaign approvals in Aloware.
- [Account menu: Contact settings](https://support.aloware.com/en/articles/9031668-account-menu-contact-settings.md): Learn how Aloware contact settings control ownership, notifications, compliance, leads, and SMS reminders to manage contacts and appointments effectively.
- [Account menu: Calling settings](https://support.aloware.com/en/articles/9031628-account-menu-calling-settings.md): Configure account-level call handling, recording, transfers, and compliance settings in Aloware to manage workflows and team consistency.
- [Account menu: Power dialer settings](https://support.aloware.com/en/articles/9031669-account-menu-power-dialer-settings.md): Learn how to optimize Aloware Power Dialer settings to boost agent efficiency, automate workflows, and improve call outcomes.
- [Account menu: Reporting settings](https://support.aloware.com/en/articles/9031671-account-menu-reporting-settings.md): Learn how to configure, schedule, and manage Aloware reports to track calls, SMS, agent activity, and business performance efficiently.
- [Account menu: Custom contact fields](https://support.aloware.com/en/articles/9031759-account-menu-custom-contact-fields.md): Add custom contact fields in Aloware to capture business-specific data and optionally sync them with HubSpot.
- [Managing call recording deletions and retention in Aloware](https://support.aloware.com/en/articles/9031660-managing-call-recording-deletions-and-retention-in-aloware.md): Manage call recording retention in Aloware. Learn how to set durations, enable line settings, and handle timed deletions.
- [Setting up forced call dispositions in Aloware](https://support.aloware.com/en/articles/9095049-setting-up-forced-call-dispositions-in-aloware.md): Learn how Aloware’s force call disposition works, why it matters, and how it ensures every inbound, outbound, and power dialer call is documented before agents move on.
- [A guide to forced contact disposition for call documentation](https://support.aloware.com/en/articles/9813929-a-guide-to-forced-contact-disposition-for-call-documentation.md): Learn what forced contact disposition is, how to enable it in Aloware, and how it ensures every outbound and power dialer call is documented before agents continue.
- [Setting up and using contact dispositions in Aloware](https://support.aloware.com/en/articles/9773645-setting-up-and-using-contact-dispositions-in-aloware.md): Understand contact dispositions—standard labels agents use to log call outcomes for better tracking, reporting, and communication clarity.
- [Understanding and managing call dispositions in Aloware](https://support.aloware.com/en/articles/9773655-understanding-and-managing-call-dispositions-in-aloware.md): Learn what call dispositions are, how to use and customize them in Aloware, and how they support call tracking, reporting, and CRM syncing.
- [Applying for short codes in Aloware](https://support.aloware.com/en/articles/10023476-applying-for-short-codes-in-aloware.md)
- [Configuring integration system reports recipients and notifications](https://support.aloware.com/en/articles/11164324-configuring-integration-system-reports-recipients-and-notifications.md)
- [Understanding call qualification metrics](https://support.aloware.com/en/articles/9985449-understanding-call-qualification-metrics.md)
- [Contact settings: Auto-assign and default contact owner](https://support.aloware.com/en/articles/13918107-contact-settings-auto-assign-and-default-contact-owner.md): Configure auto-assign and default contact owner settings, validation rules, and how new contacts are assigned manually or via automation.
- [Guide for admins: Using AloAi Voice Analytics](https://support.aloware.com/en/articles/10235067-guide-for-admins-using-aloai-voice-analytics.md): Use AloAI Voice Analytics to monitor team performance, analyze sentiment, track trends, and review call transcriptions.
- [Guide for Agents: Using AloAi Voice Analytics](https://support.aloware.com/en/articles/10233960-guide-for-agents-using-aloai-voice-analytics.md)
- [AloAi Voice Analytics configuration guide](https://support.aloware.com/en/articles/9155799-aloai-voice-analytics-configuration-guide.md): Learn how to enable AloAI Voice Analytics to auto-transcribe calls and get summaries, sentiment insights, and analytics across your account.
- [List of redacted Personally Identifiable Information \(PII\) categories](https://support.aloware.com/en/articles/10257446-list-of-redacted-personally-identifiable-information-pii-categories.md)
- [How to manually transcribe calls in AloAI Voice Analytics](https://support.aloware.com/en/articles/10258095-how-to-manually-transcribe-calls-in-aloai-voice-analytics.md)
- [How to use the "Ask AloAi" feature for Voice Analytics](https://support.aloware.com/en/articles/10490692-how-to-use-the-ask-aloai-feature-for-voice-analytics.md): Learn how to access and use the Ask AloAi feature to analyze call transcriptions and uncover insights using AI-generated responses.
- [How AloAi generates daily digest reports](https://support.aloware.com/en/articles/10450704-how-aloai-generates-daily-digest-reports.md): Learn how AloAi voice analytics daily digest reports summarize calls, sentiment, outcomes, and agent activity in daily emails.
- [How to map AVA entity mapping for HubSpot](https://support.aloware.com/en/articles/12899260-how-to-map-ava-entity-mapping-for-hubspot.md): Learn how AVA entity mapping updates HubSpot with AI-extracted call details, helping teams maintain accurate contact records automatically.
- [How to quickly connect with your Aloware CSM or sales rep](https://support.aloware.com/en/articles/9974445-how-to-quickly-connect-with-your-aloware-csm-or-sales-rep.md): Easily connect with your Aloware Customer Success Manager \(CSM\) or sales rep through the Help menu to book calls or request support.

## Agent workspace

- [How agents can securely log in to Aloware Talk using 2FA](https://support.aloware.com/en/articles/9034164-how-agents-can-securely-log-in-to-aloware-talk-using-2fa.md): Learn how agents can log in to Aloware Talk using their email credentials and two-factor authentication \(2FA\) for secure access.
- [How to use the Aloware Talk Chrome extension for click-to-call](https://support.aloware.com/en/articles/9034165-how-to-use-the-aloware-talk-chrome-extension-for-click-to-call.md): Call, text, and add contacts instantly with Aloware Talk chrome extension. Detect numbers on any site and click-to-call in seconds.
- [Multiple account switcher in Aloware Talk](https://support.aloware.com/en/articles/10002136-multiple-account-switcher-in-aloware-talk.md): Learn how to use Aloware’s multiple account switcher to manage and switch between accounts in Talk without logging out.
- [Aloware's memory usage monitor](https://support.aloware.com/en/articles/11428338-aloware-s-memory-usage-monitor.md): Learn how to use Aloware’s Memory Usage Monitor to track usage, avoid crashes, and keep performance stable for teams and agents.
- [Understanding contact property change history in Aloware](https://support.aloware.com/en/articles/13870478-understanding-contact-property-change-history-in-aloware.md): Explore how contact property change history provides visibility into contact updates, improves traceability across integrations, and supports compliance and operational oversight.
- [Calling international contacts from the Aloware Click-to-Call browser extension](https://support.aloware.com/en/articles/15017532-calling-international-contacts-from-the-aloware-click-to-call-browser-extension.md): Clicking the Call icon on a contact with an international phone number in the Aloware CtC extension now opens the dialer correctly on Chrome and Edge.
- [How to use Aloware Talk features](https://support.aloware.com/en/articles/9037678-how-to-use-aloware-talk-features.md): Manage and personalize every customer touchpoint with Aloware Talk’s suite of communication and engagement features.
- [A guide to sending SMS and MMS with Aloware Talk](https://support.aloware.com/en/articles/9037635-a-guide-to-sending-sms-and-mms-with-aloware-talk.md): Aloware smart encoding keeps SMS and MMS messages readable, even with emojis or special characters, for clear communication.
- [Sending and receiving faxes in Aloware Talk](https://support.aloware.com/en/articles/9037553-sending-and-receiving-faxes-in-aloware-talk.md): Learn how to send and receive faxes in Aloware. Follow simple steps to upload, send, and view fax details directly in the platform.
- [Reasons for SMS/Fax Sending Failures in Aloware](https://support.aloware.com/en/articles/9037637-reasons-for-sms-fax-sending-failures-in-aloware.md)
- [How to send emails in Aloware Talk](https://support.aloware.com/en/articles/9037643-how-to-send-emails-in-aloware-talk.md): Learn how to send emails to contacts in Aloware Talk. Follow this step-by-step guide to engage customers directly from the platform.
- [How to use notes and mentions in Aloware Talk](https://support.aloware.com/en/articles/9037640-how-to-use-notes-and-mentions-in-aloware-talk.md): Learn how to add notes and mention users in Aloware Talk to keep your team updated and track received and sent mentions easily.
- [Effective call management with Aloware's communication info](https://support.aloware.com/en/articles/9037642-effective-call-management-with-aloware-s-communication-info.md): Aloware's communication info tracks calls, SMS, and recordings with detailed metrics to help teams improve performance and support.
- [Different data types supported in Aloware](https://support.aloware.com/en/articles/9037680-different-data-types-supported-in-aloware.md): Learn which media file types Aloware supports for customer engagement, including size limits for images, audio, video, text, and apps.
- [Merging contacts in Aloware Talk](https://support.aloware.com/en/articles/10147033-merging-contacts-in-aloware-talk.md)
- [How to use call quality logs in Aloware](https://support.aloware.com/en/articles/10113201-how-to-use-call-quality-logs-in-aloware.md): Use Aloware call quality logs to diagnose call issues by tracking agent connection data, helping improve stability and performance.
- [Comprehensive guide to the connection test feature](https://support.aloware.com/en/articles/11390158-comprehensive-guide-to-the-connection-test-feature.md): Run Aloware’s Connection Test to check network, browser, and system settings. Diagnose issues early for smooth, reliable calls.
- [How to retrieve call details in Aloware Talk](https://support.aloware.com/en/articles/9307078-how-to-retrieve-call-details-in-aloware-talk.md): Follow these steps to retrieve call details in Aloware Talk and share a direct link with Support for faster issue resolution.
- [How to use keyboard shortcuts in Aloware](https://support.aloware.com/en/articles/13907664-how-to-use-keyboard-shortcuts-in-aloware.md): Manage calls faster in Aloware with global keyboard shortcuts for answer, hang up, mute, and more on web dialer and desktop app.
- [How to send and edit contact or company cards in Aloware Talk](https://support.aloware.com/en/articles/10183965-how-to-send-and-edit-contact-or-company-cards-in-aloware-talk.md): Learn how to send contact and company cards in Aloware Talk, edit their details, and fix issues when no lines are available to send.
- [Types of fast dialing](https://support.aloware.com/en/articles/9037582-types-of-fast-dialing.md): Learn how Aloware supports preview and power dialers, shared lines, and TCPA-compliant outbound calling workflows.
- [Use your keyboard to enter IVR menu options during calls](https://support.aloware.com/en/articles/15055259-use-your-keyboard-to-enter-ivr-menu-options-during-calls.md): Use your keyboard to send IVR tones during Aloware calls. Press 0–9, \* or \# to navigate menus faster without clicking.
- [How to use call management tools in Aloware Talk](https://support.aloware.com/en/articles/9037679-how-to-use-call-management-tools-in-aloware-talk.md): Learn how to use Aloware’s call management tools like mute, hold, transfer, notes, tags, and more to manage calls efficiently.
- [How to make outbound calls in Aloware Talk](https://support.aloware.com/en/articles/9037544-how-to-make-outbound-calls-in-aloware-talk.md): Learn how to make calls in Aloware Talk using quick access, the communications menu, contacts menu, and power dialer in just a few clicks.
- [How to use hyperlinked contact names in Aloware](https://support.aloware.com/en/articles/9482080-how-to-use-hyperlinked-contact-names-in-aloware.md): Learn how to use Aloware’s hyperlinked contact names to quickly view and update caller details directly from the dialer
- [How to use voicemail drop in Aloware Talk](https://support.aloware.com/en/articles/9037548-how-to-use-voicemail-drop-in-aloware-talk.md): Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.
- [Managing inbound calls in Aloware Talk](https://support.aloware.com/en/articles/9037551-managing-inbound-calls-in-aloware-talk.md): Manage inbound and outbound calls in Aloware Talk to engage leads, support customers, and track communication with built-in call handling tools.
- [How to use Aloware’s call transfer feature](https://support.aloware.com/en/articles/9037577-how-to-use-aloware-s-call-transfer-feature.md): Learn how to easily add different people to a call with multiple options, ensuring seamless communication.
- [Anonymous caller - Showing +266696687 on call history](https://support.aloware.com/en/articles/9037542-anonymous-caller-showing-266696687-on-call-history.md): Learn why +266696687 appears as an anonymous caller and how to block or unblock it in Aloware Talk to manage unwanted calls.
- [Step-by-step guide to 3-way calling in Aloware](https://support.aloware.com/en/articles/9358304-step-by-step-guide-to-3-way-calling-in-aloware.md): Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.
- [How to review and download call recordings in Aloware Talk](https://support.aloware.com/en/articles/11995830-how-to-review-and-download-call-recordings-in-aloware-talk.md): Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.
- [How to use call timeline in Aloware](https://support.aloware.com/en/articles/12461293-how-to-use-call-timeline-in-aloware.md): Track every step of calls in Aloware with Call Timeline: see IVR choices, agent actions, holds, voicemails, and call outcomes clearly.
- [Flag call: Reporting call issues in Aloware](https://support.aloware.com/en/articles/13907151-flag-call-reporting-call-issues-in-aloware.md): Flag Call lets users report issues during or after calls, giving support teams actionable feedback while keeping call experience seamless.
- [Call forwarding to external international numbers](https://support.aloware.com/en/articles/13639016-call-forwarding-to-external-international-numbers.md): Forward calls to any international number with destination-based billing, maintaining routing accuracy and compliance for admins and agents.
- [Inbox snapshot in Aloware](https://support.aloware.com/en/articles/16013120-inbox-snapshot-in-aloware.md): See how each inbound call was routed through your inbox: which agents were rung, in what order, and why the call moved between them.
- [How to use the power dialer in Aloware Talk](https://support.aloware.com/en/articles/9037581-how-to-use-the-power-dialer-in-aloware-talk.md): Learn how to use Aloware’s power dialer to automate calling, manage contact queues, set session options, and track call outcomes.
- [Managing power dialer sessions: Setup, calls, and wrap-up](https://support.aloware.com/en/articles/9210983-managing-power-dialer-sessions-setup-calls-and-wrap-up.md): Learn how to start, manage, and wrap up power dialer sessions—from setup and real-time actions to dispositions and session reviews.
- [Adding Contacts to a Live Power Dialing Session](https://support.aloware.com/en/articles/9211022-adding-contacts-to-a-live-power-dialing-session.md)
- [How to export a power dialer list in Aloware Talk](https://support.aloware.com/en/articles/9211165-how-to-export-a-power-dialer-list-in-aloware-talk.md): Export power dialer lists in Aloware Talk as CSV files. Save, download, and manage your contacts for reports or backup.
- [How to use Pause and End session in the power dialer](https://support.aloware.com/en/articles/9324052-how-to-use-pause-and-end-session-in-the-power-dialer.md): Learn key differences between "Pause Session" and "End Session" in power dialers for effective call management.
- [How to Manage Contact Lists for Easy Redialing with Power Dialer](https://support.aloware.com/en/articles/9272778-how-to-manage-contact-lists-for-easy-redialing-with-power-dialer.md)
- [How to use the remove from all power dialer lists option](https://support.aloware.com/en/articles/10192527-how-to-use-the-remove-from-all-power-dialer-lists-option.md): Quickly remove contacts from all power dialer lists at once, ensuring compliance, saving time, and keeping campaigns accurate.
- [How to configure power dialer redial settings in Aloware](https://support.aloware.com/en/articles/10707664-how-to-configure-power-dialer-redial-settings-in-aloware.md)
- [How to set up and use Aloware Talk Inboxes](https://support.aloware.com/en/articles/10980011-how-to-set-up-and-use-aloware-talk-inboxes.md): Aloware’s Inbox helps teams manage calls, texts, and voicemails in one place for better collaboration, ownership, and tracking.
- [How to manage and use the personal inbox in Aloware](https://support.aloware.com/en/articles/11157700-how-to-manage-and-use-the-personal-inbox-in-aloware.md): Manage individual calls, messages, and voicemails in Aloware with the Personal Inbox, activated when a user is assigned their own communication line.
- [How to set up and use connected inbox in Aloware](https://support.aloware.com/en/articles/11178265-how-to-set-up-and-use-connected-inbox-in-aloware.md): Learn how Aloware’s connected inbox centralizes team communications through shared inboxes, user roles, and organized, collaborative workflows
- [How to use All Inboxes in Aloware Talk](https://support.aloware.com/en/articles/12141108-how-to-use-all-inboxes-in-aloware-talk.md): All Inboxes unifies conversations from all accessible inboxes into one view, with filters, tags, and full routing logic.
- [Custom inbox filters in Aloware Talk](https://support.aloware.com/en/articles/9532196-custom-inbox-filters-in-aloware-talk.md): Custom inbox filters help Aloware agents organize messages by priority, date, and inbox so important customer communications aren’t missed.
- [Adding custom contact field variables in Aloware SMS](https://support.aloware.com/en/articles/10057725-adding-custom-contact-field-variables-in-aloware-sms.md)
- [Assigning contact notes to an inbox](https://support.aloware.com/en/articles/13846015-assigning-contact-notes-to-an-inbox.md): Assign contact notes to an inbox from the Contacts page and make them visible to shared inbox users for better team collaboration.
- [Setting up agent visibility in Aloware inboxes](https://support.aloware.com/en/articles/16098603-setting-up-agent-visibility-in-aloware-inboxes.md): Configure agent visibility in Aloware: line access follows inbox membership; communication access follows per-user visibility settings.
- [Supervisor role and inbox visibility](https://support.aloware.com/en/articles/16774755-supervisor-role-and-inbox-visibility.md): Learn how the Supervisor role uses inbox membership to control access to lines, contacts, and communications, including Connected members and Watchers.
- [Understanding the contacts menu and features in Aloware Talk](https://support.aloware.com/en/articles/9034155-understanding-the-contacts-menu-and-features-in-aloware-talk.md): Learn how to manage contacts in Aloware Talk with customizable views, lists, and tabs to organize leads and track engagement effectively.
- [Understanding LRN: Location Routing Numbers in Aloware](https://support.aloware.com/en/articles/9034177-understanding-lrn-location-routing-numbers-in-aloware.md)
- [Creating Contact Lists for Users in Aloware Talk](https://support.aloware.com/en/articles/9034179-creating-contact-lists-for-users-in-aloware-talk.md)
- [Aloware Talk filters guide](https://support.aloware.com/en/articles/9034185-aloware-talk-filters-guide.md): Learn how to use Aloware Talk filters to segment contacts, track missed calls by team, find inactive leads, and build targeted lists.
- [How to customize the “About this contact” section in Aloware Talk](https://support.aloware.com/en/articles/12417576-how-to-customize-the-about-this-contact-section-in-aloware-talk.md): Customize the “About This Contact” section in Talk to show only the fields you need, making profiles clear, focused, and role-specific.
- [Load all duplicate HubSpot contacts for a shared phone number in Aloware](https://support.aloware.com/en/articles/14827911-load-all-duplicate-hubspot-contacts-for-a-shared-phone-number-in-aloware.md): View every HubSpot contact linked to a shared phone number directly in Aloware's integration card during active calls and contact lookups.
- [Migrating tags to lists in Aloware: A step-by-step guide](https://support.aloware.com/en/articles/9833827-migrating-tags-to-lists-in-aloware-a-step-by-step-guide.md)
- [Understanding list management utility in Aloware](https://support.aloware.com/en/articles/10741992-understanding-list-management-utility-in-aloware.md)
- [Guide for Agents: How to use lists in Aloware Talk](https://support.aloware.com/en/articles/10947870-guide-for-agents-how-to-use-lists-in-aloware-talk.md)
- [Converting Personal Lists to Public Lists in Aloware](https://support.aloware.com/en/articles/10946223-converting-personal-lists-to-public-lists-in-aloware.md)
- [How to use list management utilities with basic admin permissions in Aloware Talk](https://support.aloware.com/en/articles/10742224-how-to-use-list-management-utilities-with-basic-admin-permissions-in-aloware-talk.md): Manage contact lists in Aloware Talk with admin permissions to edit, organize, and reassign contacts from one easy-to-use interface.
- [Guide for admins: How to import contact lists](https://support.aloware.com/en/articles/9031374-guide-for-admins-how-to-import-contact-lists.md): Import contacts in Aloware from HubSpot or CSV files. Choose dynamic or static lists to manage contacts and assign them to users.
- [Aloware Talk Calendar: Schedule, track, and manage appointments & reminders](https://support.aloware.com/en/articles/9034189-aloware-talk-calendar-schedule-track-and-manage-appointments-reminders.md): Schedule and manage appointments in Aloware Talk Calendar. Create events, track statuses, and organize activities in one place.
- [Aloware Wallboard](https://support.aloware.com/en/articles/9034191-aloware-wallboard.md): Monitor calls, agent performance, and queue activity using Aloware wallboard.
- [Improve Call Handling with Aloware Wallboard: Queued, Parked, and Live Calls](https://support.aloware.com/en/articles/9399650-improve-call-handling-with-aloware-wallboard-queued-parked-and-live-calls.md)
- [Call coaching in Aloware: Barge and whisper](https://support.aloware.com/en/articles/10064015-call-coaching-in-aloware-barge-and-whisper.md): Barge and Whisper in Aloware let supervisors join live calls to coach agents or assist customers, improving real-time support insights.
- [Managing agent status on the wallboard](https://support.aloware.com/en/articles/16960001-managing-agent-status-on-the-wallboard.md): Learn how agent status controls inbound call routing in Aloware, and how admins monitor and update agent status from the wallboard.
- [How to send a broadcast in Aloware Talk](https://support.aloware.com/en/articles/9034203-how-to-send-a-broadcast-in-aloware-talk.md): Learn how to send a broadcast in Aloware Talk: set permissions, pick contacts, assign a line, schedule delivery, and track results.
- [Using the Broadcast cost calculator](https://support.aloware.com/en/articles/9819494-using-the-broadcast-cost-calculator.md): See what Aloware's broadcast cost calculator estimates, including carrier fees, and why broadcast pricing changes, so you can budget credits.
- [Sending Ringless Voicemails via Aloware broadcast](https://support.aloware.com/en/articles/10063262-sending-ringless-voicemails-via-aloware-broadcast.md)
- [Using the Broadcast dashboard for tracking campaigns](https://support.aloware.com/en/articles/10854931-using-the-broadcast-dashboard-for-tracking-campaigns.md)
- [Tags in Aloware Talk: Organize your contacts with ease](https://support.aloware.com/en/articles/9034198-tags-in-aloware-talk-organize-your-contacts-with-ease.md)
- [Enhancing Operations: The role of contact tags in Aloware](https://support.aloware.com/en/articles/9401720-enhancing-operations-the-role-of-contact-tags-in-aloware.md)
- [A guide to creating and applying communication tags in Aloware Talk](https://support.aloware.com/en/articles/9401725-a-guide-to-creating-and-applying-communication-tags-in-aloware-talk.md): Organize calls, texts, and faxes in Aloware Talk using communication tags to improve tracking, categorization, and follow-up efficiency.
- [Agent Stats Tab in Aloware Talk](https://support.aloware.com/en/articles/9034201-agent-stats-tab-in-aloware-talk.md): Track call, SMS, and email metrics in Aloware Talk's Agent Stats tab, filter by date or user, and build custom metric groups.
- [Managing your agent settings in Aloware Talk](https://support.aloware.com/en/articles/9144518-managing-your-agent-settings-in-aloware-talk.md): Learn how to update your Aloware Talk settings for calls, SMS, notifications, and personalization in this step-by-step guide.
- [Outbound call settings in Aloware Talk](https://support.aloware.com/en/articles/9113994-outbound-call-settings-in-aloware-talk.md): Configure outbound call settings in Aloware Talk, including line selection, recording, greetings, two-legged calls, and voicemail drops.
- [Inbound call settings in Aloware Talk](https://support.aloware.com/en/articles/9122856-inbound-call-settings-in-aloware-talk.md): Manage inbound calls in Talk with agent-level settings like extensions, working hours, voicemail, routing, and follow-ups.
- [How to create SMS templates in Aloware admin and Talk](https://support.aloware.com/en/articles/9357375-how-to-create-sms-templates-in-aloware-admin-and-talk.md): Follow up on missed calls faster with SMS templates in Aloware. Personalize messages, save time, and keep conversations moving.
- [Creating a voicemail drop library in Aloware Talk](https://support.aloware.com/en/articles/11995030-creating-a-voicemail-drop-library-in-aloware-talk.md): Learn how to create, upload, and manage voicemail drops in Aloware Talk so you can leave messages without staying on the call.

## CRMs connection and integration

- [Admin guide: Set up Aloware calling for HubSpot \(Beta\)](https://support.aloware.com/en/articles/14126537-admin-guide-set-up-aloware-calling-for-hubspot-beta.md): Set up Aloware Calling for HubSpot to make, receive, and manage calls directly in your CRM with automatic logging and call controls.
- [Aloware calling in HubSpot \(Beta\): Agent walkthrough](https://support.aloware.com/en/articles/14127000-aloware-calling-in-hubspot-beta-agent-walkthrough.md): Learn how agents use the Aloware calling window in HubSpot to manage inbound and outbound calls and capture all call details efficiently.
- [How to set up IVR with HubSpot in Aloware](https://support.aloware.com/en/articles/9031352-how-to-set-up-ivr-with-hubspot-in-aloware.md): Learn how to set up IVR in Aloware integrated with HubSpot to automatically route calls to the right deal or contact owner.
- [How to use Aloware phone fixer for HubSpot](https://support.aloware.com/en/articles/12496454-how-to-use-aloware-phone-fixer-for-hubspot.md): Learn how to set up and use Aloware Phone Fixer in HubSpot to validate, format, and organize phone data automatically.
- [HubSpot call outcomes & call types sync](https://support.aloware.com/en/articles/13915739-hubspot-call-outcomes-call-types-sync.md): Sync HubSpot call outcomes and call types with Aloware. Enforce required wrap-up fields and improve call reporting accuracy.
- [HubSpot call transcript logging](https://support.aloware.com/en/articles/13369401-hubspot-call-transcript-logging.md): Enable Aloware AI call transcripts in HubSpot. Auto-upload full transcripts and summaries to call engagements for easy review.
- [Handling HubSpot workflow errors in Aloware](https://support.aloware.com/en/articles/12731531-handling-hubspot-workflow-errors-in-aloware.md): Learn how Aloware handles HubSpot workflow errors using the Blocking API to stop failed actions, log issues, and notify stakeholders.
- [HubSpot deals integration: Setup and how it works in Aloware](https://support.aloware.com/en/articles/14749535-hubspot-deals-integration-setup-and-how-it-works-in-aloware.md): The Aloware HubSpot Deals integration logs calls and SMS on every related Deal, routes IVR to Deal Owner, and sends SMS from a HubSpot Deal.
- [Troubleshooting Aloware actions in HubSpot workflows](https://support.aloware.com/en/articles/14785875-troubleshooting-aloware-actions-in-hubspot-workflows.md): Fix common errors when running Aloware actions in HubSpot workflows: personal lines, duplicate contacts, label mismatches, and more.
- [Agent guide: Working HubSpot tickets in Aloware Talk](https://support.aloware.com/en/articles/14842387-agent-guide-working-hubspot-tickets-in-aloware-talk.md): View HubSpot Tickets and Company Deals in the Aloware Integration Card, and let calls and SMS log automatically on every related Ticket.
- [Troubleshooting Aloware Talk2 Conversation in HubSpot](https://support.aloware.com/en/articles/16529628-troubleshooting-aloware-talk2-conversation-in-hubspot.md): Troubleshoot common Aloware Talk2 Conversation issues in HubSpot, including missing cards, messaging errors, and scheduling problems.
- [Aloware-HubSpot integration: Connection settings](https://support.aloware.com/en/articles/9037420-aloware-hubspot-integration-connection-settings.md): Connect Aloware to HubSpot to sync contacts, automate workflows, and manage calls and messages directly inside your CRM.
- [Aloware-HubSpot integration: User mapping](https://support.aloware.com/en/articles/11271967-aloware-hubspot-integration-user-mapping.md)
- [Aloware-HubSpot integration: Communication settings](https://support.aloware.com/en/articles/11271861-aloware-hubspot-integration-communication-settings.md): Aloware logs calls and SMS to HubSpot as Engagements and Timeline events, plus deal and ticket scope and activity filter setup.
- [Aloware-HubSpot: AVA Entity Mapping](https://support.aloware.com/en/articles/15013602-aloware-hubspot-ava-entity-mapping.md): Set up AVA Entity Mapping in Aloware to sync values AVA detects on calls into HubSpot Contact or Deal properties, including custom fields.
- [Aloware-HubSpot integration: Filters](https://support.aloware.com/en/articles/11242933-aloware-hubspot-integration-filters.md): Configure HubSpot activity filters in Aloware to control which calls, messages, and notes sync to your HubSpot contact records.
- [Aloware-HubSpot integration: Channel accounts](https://support.aloware.com/en/articles/12004164-aloware-hubspot-integration-channel-accounts.md): View, sync, and manage Aloware lines linked to HubSpot Inboxes. Check status, fix issues, and keep messaging channels in sync.
- [Connecting HubSpot companies with Aloware](https://support.aloware.com/en/articles/11561782-connecting-hubspot-companies-with-aloware.md): Learn how the HubSpot Company integration links calls and SMS to company records, manages associations, and syncs data with Aloware.
- [Aloware-HubSpot property mapping: Timezone](https://support.aloware.com/en/articles/9722165-aloware-hubspot-property-mapping-timezone.md): Learn how to map and sync the Timezone field between Aloware and HubSpot for accurate contact timezone synchronization.
- [Aloware-HubSpot property mapping: Call dispositions](https://support.aloware.com/en/articles/9800605-aloware-hubspot-property-mapping-call-dispositions.md): Sync HubSpot call disposition options to Aloware and map outbound call dispositions \(Aloware → HubSpot\) for consistent call logging.
- [Aloware-HubSpot integration: Sync settings](https://support.aloware.com/en/articles/9019908-aloware-hubspot-integration-sync-settings.md): Learn how Aloware sync settings control contact creation, updates, and data flow between Aloware and HubSpot, and how proper configuration ensures clean and reliable data across both systems.
- [Syncing HubSpot Static Lists in Aloware](https://support.aloware.com/en/articles/10327471-syncing-hubspot-static-lists-in-aloware.md): Import HubSpot static lists into Aloware, sync contacts manually, manage updates, and optionally convert them into dynamic lists.
- [Syncing HubSpot dynamic lists in Aloware](https://support.aloware.com/en/articles/10327469-syncing-hubspot-dynamic-lists-in-aloware.md): Sync HubSpot dynamic lists with Aloware to automatically update contacts every hour, keeping both platforms accurate and up to date.
- [Aloware-HubSpot property mapping: Contact disposition](https://support.aloware.com/en/articles/9814738-aloware-hubspot-property-mapping-contact-disposition.md): Learn how HubSpot Lead Statuses sync as Contact Dispositions in Aloware, including sync directions, behavior, and key requirements.
- [Aloware-HubSpot property mapping: LRN/ line type](https://support.aloware.com/en/articles/9714090-aloware-hubspot-property-mapping-lrn-line-type.md): Learn how to sync phone line types \(LRN\) from Aloware to HubSpot by creating a custom property and mapping it for automatic updates.
- [Aloware-HubSpot integration: Contact property mapping](https://support.aloware.com/en/articles/14079590-aloware-hubspot-integration-contact-property-mapping.md): Learn how contact property mapping syncs data between Aloware and HubSpot, including field types, sync rules, and configuration options.
- [Aloware-HubSpot property mapping: Do Not Call \(DNC\)](https://support.aloware.com/en/articles/10193743-aloware-hubspot-property-mapping-do-not-call-dnc.md): Sync DNC preferences from Aloware to HubSpot to automate compliance, prevent unwanted outreach, and keep contact records consistent.
- [Aloware-HubSpot property mapping: Last engagement properties synchronization](https://support.aloware.com/en/articles/10858184-aloware-hubspot-property-mapping-last-engagement-properties-synchronization.md): Sync Last Engagement fields from Aloware to HubSpot in real time, keeping inbound and outbound interaction timestamps accurate.
- [Understanding HubSpot’s contact merge and its impact on Aloware](https://support.aloware.com/en/articles/10577697-understanding-hubspot-s-contact-merge-and-its-impact-on-aloware.md): Learn how HubSpot contact merging works with Aloware, including sync behavior, limitations, merge scenarios, and post-merge verification.
- [Configuring and using HubSpot lifecycle stages integration in Aloware](https://support.aloware.com/en/articles/11458940-configuring-and-using-hubspot-lifecycle-stages-integration-in-aloware.md): Sync HubSpot lifecycle stages with Aloware, update stages from the Integration Card, and keep contact data consistent.
- [Setting up and syncing HubSpot call types in Aloware](https://support.aloware.com/en/articles/9159286-setting-up-and-syncing-hubspot-call-types-in-aloware.md): Sync HubSpot call types with Aloware to categorize calls, log dispositions, and streamline agent workflows with real-time activity tracking.
- [Understanding Aloware Talk2 dialer in HubSpot](https://support.aloware.com/en/articles/9019866-understanding-aloware-talk2-dialer-in-hubspot.md): Learn how to use the Aloware Talk2 dialer in HubSpot to make calls, use call tools, manage scripts, and sync call records between platforms.
- [Aloware Talk2 in-app messenger for HubSpot](https://support.aloware.com/en/articles/9019899-aloware-talk2-in-app-messenger-for-hubspot.md): Learn how to use Aloware Talk2 in HubSpot to send messages, add notes, attach files, use templates, and manage conversations.
- [Making and logging calls and messages with Aloware and HubSpot companies](https://support.aloware.com/en/articles/11562528-making-and-logging-calls-and-messages-with-aloware-and-hubspot-companies.md): Learn how Aloware integrates with HubSpot Companies to sync contacts, calls, SMS, and company records using contact matching and associations.
- [How to use Aloware's SMS inbox integration with HubSpot](https://support.aloware.com/en/articles/11939721-how-to-use-aloware-s-sms-inbox-integration-with-hubspot.md)
- [Viewing HubSpot Records in Aloware’s power dialer CRM view](https://support.aloware.com/en/articles/11564254-viewing-hubspot-records-in-aloware-s-power-dialer-crm-view.md)
- [Automating outbound calls in HubSpot with Aloware power dialer](https://support.aloware.com/en/articles/9019869-automating-outbound-calls-in-hubspot-with-aloware-power-dialer.md)
- [Integrating Aloware actions with HubSpot workflows](https://support.aloware.com/en/articles/9019878-integrating-aloware-actions-with-hubspot-workflows.md)
- [Integrating Aloware into your HubSpot workflow for SMS messaging](https://support.aloware.com/en/articles/9019922-integrating-aloware-into-your-hubspot-workflow-for-sms-messaging.md): Integrate Aloware with HubSpot for SMS messaging. Set up workflow, configure settings, enroll contacts, monitor SMS activities.
- [Automate clearing specific power dialer lists with Aloware action in HubSpot workflow](https://support.aloware.com/en/articles/9518311-automate-clearing-specific-power-dialer-lists-with-aloware-action-in-hubspot-workflow.md)
- [How to set up Aloware power dialer with HubSpot workflows](https://support.aloware.com/en/articles/9324871-how-to-set-up-aloware-power-dialer-with-hubspot-workflows.md)
- [Removing a contact from Aloware power dialer lists via HubSpot workflow](https://support.aloware.com/en/articles/9517665-removing-a-contact-from-aloware-power-dialer-lists-via-hubspot-workflow.md)
- [How to trigger HubSpot workflows via Aloware webhook](https://support.aloware.com/en/articles/9104823-how-to-trigger-hubspot-workflows-via-aloware-webhook.md)
- [Integrating Aloware's preview dialer with HubSpot workflow](https://support.aloware.com/en/articles/10038614-integrating-aloware-s-preview-dialer-with-hubspot-workflow.md)
- [How to track speed to lead using Aloware's engagement time properties in HubSpot](https://support.aloware.com/en/articles/11824775-how-to-track-speed-to-lead-using-aloware-s-engagement-time-properties-in-hubspot.md): Track speed to lead in HubSpot using synced engagement timestamps from Aloware. View, filter, and export contact engagement metrics.
- [How to track and report calls, texts, and MMS from Aloware in HubSpot](https://support.aloware.com/en/articles/9826775-how-to-track-and-report-calls-texts-and-mms-from-aloware-in-hubspot.md)
- [Setting up inbound call routing in Aloware with HubSpot contact ownership or last engagement](https://support.aloware.com/en/articles/9832751-setting-up-inbound-call-routing-in-aloware-with-hubspot-contact-ownership-or-last-engagement.md)
- [Multi-entity functionality in Aloware-HubSpot integration](https://support.aloware.com/en/articles/10117940-multi-entity-functionality-in-aloware-hubspot-integration.md)
- [Using Aloware Actions in HubSpot Contact, Deal, Company, and Ticket Workflows](https://support.aloware.com/en/articles/9019886-using-aloware-actions-in-hubspot-contact-deal-company-and-ticket-workflows.md): Use Aloware actions in HubSpot Contact, Deal, Company, and Ticket workflows to send SMS, enroll sequences, and manage Power Dialer queues.
- [How agents use HubSpot deals in Aloware](https://support.aloware.com/en/articles/14781618-how-agents-use-hubspot-deals-in-aloware.md): View and manage HubSpot Deals in Aloware, send SMS or calls from Deals, and keep activities synced across contacts automatically.
- [Using the preview dialer with company, deal, and ticket workflows in HubSpot](https://support.aloware.com/en/articles/10038497-using-the-preview-dialer-with-company-deal-and-ticket-workflows-in-hubspot.md): Automate preview dialer calls in HubSpot workflows with Aloware to improve sales, support follow-ups, and communication tracking.
- [Using the send message action with company, deal, and ticket workflows in HubSpot](https://support.aloware.com/en/articles/10028081-using-the-send-message-action-with-company-deal-and-ticket-workflows-in-hubspot.md): Automate SMS and MMS in HubSpot workflows with Aloware using personalized messaging for sales, support, and marketing.
- [How to manage Aloware power dialer lists with company, deal, and ticket workflows in HubSpot](https://support.aloware.com/en/articles/10034517-how-to-manage-aloware-power-dialer-lists-with-company-deal-and-ticket-workflows-in-hubspot.md): Manage HubSpot workflows with Aloware Power Dialer to add, remove, and automate contact lists for efficient sales and support calling.
- [Setting up the Aloware and Salesforce integration](https://support.aloware.com/en/articles/16885946-setting-up-the-aloware-and-salesforce-integration.md): Install the Aloware package in Salesforce, authenticate the connection, verify your setup, and resolve common install or login errors.
- [Aloware-Salesforce integration: Connection settings](https://support.aloware.com/en/articles/9471938-aloware-salesforce-integration-connection-settings.md)
- [Salesforce-Aloware: Communication settings](https://support.aloware.com/en/articles/11661026-salesforce-aloware-communication-settings.md): Easily manage call & SMS logging in Salesforce with Aloware. Customize subjects, descriptions & mapping for clear, efficient records.
- [Salesforce-Aloware integration: Sync settings guide](https://support.aloware.com/en/articles/11656324-salesforce-aloware-integration-sync-settings-guide.md): Learn how to sync Salesforce leads and contacts with Aloware, set data flow rules, and run one-time pull or push operations.
- [New Aloware package integration version in Salesforce](https://support.aloware.com/en/articles/10773591-new-aloware-package-integration-version-in-salesforce.md)
- [Syncing users in Aloware-Salesforce integration](https://support.aloware.com/en/articles/10774261-syncing-users-in-aloware-salesforce-integration.md)
- [Salesforce-Aloware integration: Lead and Contacts simultaneous sync](https://support.aloware.com/en/articles/11661969-salesforce-aloware-integration-lead-and-contacts-simultaneous-sync.md)
- [Salesforce contact properties in Aloware](https://support.aloware.com/en/articles/10131971-salesforce-contact-properties-in-aloware.md): Overview of Salesforce contact fields in Aloware, including default properties, ownership fields, and communication tracking.
- [Syncing and mapping Salesforce lead properties in Aloware](https://support.aloware.com/en/articles/10365240-syncing-and-mapping-salesforce-lead-properties-in-aloware.md): Sync Salesforce leads with Aloware using configurable field mappings, ownership controls, and bidirectional updates for accurate lead records.
- [Salesforce-Aloware: Contact and Lead property mapping configuration](https://support.aloware.com/en/articles/11660642-salesforce-aloware-contact-and-lead-property-mapping-configuration.md): Configure Salesforce contact and lead property mapping in Aloware with customizable sync directions, field mappings, and ownership settings.
- [Salesforce-Aloware integration contact migration process](https://support.aloware.com/en/articles/10773494-salesforce-aloware-integration-contact-migration-process.md)
- [Importing and syncing Salesforce list views with Aloware](https://support.aloware.com/en/articles/11379357-importing-and-syncing-salesforce-list-views-with-aloware.md)
- [How to synchronize contact disposition status in Salesforce to Aloware](https://support.aloware.com/en/articles/11406692-how-to-synchronize-contact-disposition-status-in-salesforce-to-aloware.md)
- [How to synchronize Salesforce status with Aloware answer type](https://support.aloware.com/en/articles/11680707-how-to-synchronize-salesforce-status-with-aloware-answer-type.md)
- [Salesforce-Aloware integration: Account properties and field mapping](https://support.aloware.com/en/articles/14113187-salesforce-aloware-integration-account-properties-and-field-mapping.md): Learn how Aloware and Salesforce account properties sync, including field types, categories, and directions for accurate data tracking.
- [Aloware's call logging in Salesforce](https://support.aloware.com/en/articles/10003310-aloware-s-call-logging-in-salesforce.md): View Aloware call logs in Salesforce tasks with duration, direction, recordings, and full activity details automatically synced.
- [Aloware's SMS/MMS logging in Salesforce](https://support.aloware.com/en/articles/10022565-aloware-s-sms-mms-logging-in-salesforce.md)
- [Configuring Aloware CDR/MDR in Salesforce: Task/Activity Fields Mapping](https://support.aloware.com/en/articles/10366311-configuring-aloware-cdr-mdr-in-salesforce-task-activity-fields-mapping.md): Learn how Aloware syncs Call Detail Records \(CDR\) and Message Detail Records \(MDR\) to Salesforce with default and custom field mapping.
- [Understanding activity settings in Salesforce-Aloware integration](https://support.aloware.com/en/articles/10775521-understanding-activity-settings-in-salesforce-aloware-integration.md)
- [How to log calls and SMS in both Opportunities and Contacts in Salesforce](https://support.aloware.com/en/articles/11969426-how-to-log-calls-and-sms-in-both-opportunities-and-contacts-in-salesforce.md): Enable Aloware to log calls and SMS in both Salesforce Contacts and Opportunities by syncing records with the same primary phone number.
- [Integrating Aloware in-app dialer in Salesforce](https://support.aloware.com/en/articles/10715624-integrating-aloware-in-app-dialer-in-salesforce.md)
- [How to use Aloware Talk2 dialer within Salesforce](https://support.aloware.com/en/articles/11384990-how-to-use-aloware-talk2-dialer-within-salesforce.md)
- [Aloware power dialer & Salesforce popup view integration](https://support.aloware.com/en/articles/11380818-aloware-power-dialer-salesforce-popup-view-integration.md)
- [How to set up and use Aloware SMS Messenger inside Salesforce](https://support.aloware.com/en/articles/11813644-how-to-set-up-and-use-aloware-sms-messenger-inside-salesforce.md): Step-by-step guide to install and use Aloware SMS Messenger in Salesforce, including setup, usage, and troubleshooting tips.
- [Setting up Aloware contact link in Salesforce](https://support.aloware.com/en/articles/11408281-setting-up-aloware-contact-link-in-salesforce.md)
- [Using Aloware actions: Sending SMS/MMS in Salesforce Flows](https://support.aloware.com/en/articles/11678486-using-aloware-actions-sending-sms-mms-in-salesforce-flows.md)
- [Fixing account selector issues in Salesforce](https://support.aloware.com/en/articles/10773455-fixing-account-selector-issues-in-salesforce.md)
- [Troubleshooting Aloware MCP](https://support.aloware.com/en/articles/14707667-troubleshooting-aloware-mcp.md): Troubleshoot common MCP issues in Aloware: connection errors, unexpected AI actions, rate limits, activity tracking, and CRM compatibility.
- [How to connect Claude AI to Aloware MCP](https://support.aloware.com/en/articles/14708031-how-to-connect-claude-ai-to-aloware-mcp.md): Connect Claude AI to Aloware via MCP using OAuth. Send messages, make calls, and manage contacts directly from chat in real time.
- [Admin guide: Aloware MCP \(Model Context Protocol\)](https://support.aloware.com/en/articles/14704902-admin-guide-aloware-mcp-model-context-protocol.md): Connect AI assistants like Claude and Cursor to Aloware with MCP to send messages, make calls, create leads, and manage contacts via prompt.
- [Enhancing lead distribution through form-to-call automation in HubSpot with Aloware](https://support.aloware.com/en/articles/9271722-enhancing-lead-distribution-through-form-to-call-automation-in-hubspot-with-aloware.md)
- [How to set up a form-to-text workflow in HubSpot using Aloware](https://support.aloware.com/en/articles/9305831-how-to-set-up-a-form-to-text-workflow-in-hubspot-using-aloware.md)
- [Creating a form-to-call workflow in HubSpot with Aloware automated dialers](https://support.aloware.com/en/articles/9306008-creating-a-form-to-call-workflow-in-hubspot-with-aloware-automated-dialers.md): Automate customer engagement with Aloware and HubSpot. Enhance response time & effectiveness. Dive into our step-by-step guide!
- [Automate speed-to-lead with HubSpot workflow and Aloware](https://support.aloware.com/en/articles/9595847-automate-speed-to-lead-with-hubspot-workflow-and-aloware.md)
- [Authenticating Zoho with Aloware: Everything You Need to Know](https://support.aloware.com/en/articles/9037419-authenticating-zoho-with-aloware-everything-you-need-to-know.md)
- [Syncing Zoho with Aloware](https://support.aloware.com/en/articles/9019807-syncing-zoho-with-aloware.md): Aloware integrates with Zoho CRM for calling contacts via Power Dialer, simplifying data and call management in one interface.
- [Making Outbound Calls in Zoho with Aloware Integration](https://support.aloware.com/en/articles/9019812-making-outbound-calls-in-zoho-with-aloware-integration.md): Aloware integrates with Zoho for direct outbound calls via Aloware Talk. Click call icon in Zoho to connect.
- [Authenticating Pipedrive with Aloware: A Simple Guide](https://support.aloware.com/en/articles/9037422-authenticating-pipedrive-with-aloware-a-simple-guide.md)
- [How to configure Aloware and Pipedrive syncing Settings](https://support.aloware.com/en/articles/9019817-how-to-configure-aloware-and-pipedrive-syncing-settings.md): Aloware and Pipedrive sync: two-way for contacts, one-way for users/leads, auto-updates calls/deals, easy push/pull settings.
- [How to enroll Pipedrive contacts in sequences and power dialer with Aloware](https://support.aloware.com/en/articles/9019824-how-to-enroll-pipedrive-contacts-in-sequences-and-power-dialer-with-aloware.md): Aloware links with Pipedrive for contact enrollment in Sequences, addition to Dialer, task management, and international calls.
- [How to use and configure the Aloware-Guesty integration](https://support.aloware.com/en/articles/12869444-how-to-use-and-configure-the-aloware-guesty-integration.md): Aloware–Guesty integration syncs reservation data with communication tools, giving teams unified access to guest details and activity.
- [Making Outbound Calls with Aloware in Guesty](https://support.aloware.com/en/articles/9019853-making-outbound-calls-with-aloware-in-guesty.md): Integrate Aloware with Guesty for direct outbound calls via click-to-call, enhancing property management communication.
- [Aloware-Guesty integration: Guesty reservation details](https://support.aloware.com/en/articles/11668427-aloware-guesty-integration-guesty-reservation-details.md)
- [The Complete Guide to Authenticating Gong and Aloware](https://support.aloware.com/en/articles/9037421-the-complete-guide-to-authenticating-gong-and-aloware.md)
- [Synchronizing Gong Users and Workspaces with Aloware Talk](https://support.aloware.com/en/articles/9019942-synchronizing-gong-users-and-workspaces-with-aloware-talk.md): Link Aloware with Gong to sync users/workspaces. Choose Gong workspace, confirm sync via email, analyze calls in Gong.
- [External Calendars: Admin guide to connecting Calendly and Cal.com to Aloware](https://support.aloware.com/en/articles/16498975-external-calendars-admin-guide-to-connecting-calendly-and-cal-com-to-aloware.md): Connect Calendly and Cal.com to Aloware to book, reschedule, cancel, and manage appointments while keeping contact history synchronized.
- [External Calendars: Agent guide to setting up and using calendars in Talk](https://support.aloware.com/en/articles/16783170-external-calendars-agent-guide-to-setting-up-and-using-calendars-in-talk.md): Connect your own Calendly or Cal.com calendar in Talk and learn how to book, reschedule, and cancel appointments as an agent.
- [Slack Integration with Aloware](https://support.aloware.com/en/articles/9019946-slack-integration-with-aloware.md): Authenticate Slack in Aloware: Go to Integrations, click Slack, authenticate, add message, submit, await review.
- [Facebook Ads Integration with Aloware](https://support.aloware.com/en/articles/9037435-facebook-ads-integration-with-aloware.md)
- [How to authenticate SendGrid with Aloware: A step-by-step guide](https://support.aloware.com/en/articles/9037438-how-to-authenticate-sendgrid-with-aloware-a-step-by-step-guide.md)
- [How to authenticate Mailgun with Aloware: A step-by-step guide](https://support.aloware.com/en/articles/9037440-how-to-authenticate-mailgun-with-aloware-a-step-by-step-guide.md)
- [SMTP authentication with Aloware](https://support.aloware.com/en/articles/9037481-smtp-authentication-with-aloware.md)
- [Aloware and Google Calendar Integration: A Complete Guide to Syncing Your Schedules](https://support.aloware.com/en/articles/9037483-aloware-and-google-calendar-integration-a-complete-guide-to-syncing-your-schedules.md)
- [Aloware-Clio Manage integration via Zapier](https://support.aloware.com/en/articles/14441672-aloware-clio-manage-integration-via-zapier.md): Automate Aloware lead intake to create contacts and matters in Clio manage via Zapier, syncing only qualified leads automatically
- [Clio manage integration: Admin setup guide](https://support.aloware.com/en/articles/15467929-clio-manage-integration-admin-setup-guide.md): Configure the Clio Manage integration in Aloware to sync Contacts, create Matters, map custom fields, and manage sync settings.
- [How to Integrate Aloware with Zapier: A Comprehensive Guide](https://support.aloware.com/en/articles/9037436-how-to-integrate-aloware-with-zapier-a-comprehensive-guide.md)
- [Aloware and Zapier: Trigger and action integration](https://support.aloware.com/en/articles/9019975-aloware-and-zapier-trigger-and-action-integration.md): Aloware's Zapier Integration automates contact management with triggers for updates and supported fields.
- [How to Create Contacts in Google Sheets with Aloware and Zapier](https://support.aloware.com/en/articles/9019982-how-to-create-contacts-in-google-sheets-with-aloware-and-zapier.md): Automate adding Aloware contacts to Google Sheets using Aloware-Zapier integration. Create, set up, map data, test, publish Zap.
- [Guide to assigning contacts in Aloware-Zapier using email mapping](https://support.aloware.com/en/articles/9330345-guide-to-assigning-contacts-in-aloware-zapier-using-email-mapping.md): Automate contact assignment in Aloware using Zapier. Map user emails to owners, reduce errors, and streamline contact management workflows.
- [Aloware-HighLevel integration settings: Connection tab](https://support.aloware.com/en/articles/9037484-aloware-highlevel-integration-settings-connection-tab.md): Learn how Aloware admins can integrate, authenticate, and manage HighLevel connections, ensuring seamless CRM synchronization.
- [Aloware SMS Messenger in HighLevel](https://support.aloware.com/en/articles/9160563-aloware-sms-messenger-in-highlevel.md)
- [Making an Outbound Call in HighLevel](https://support.aloware.com/en/articles/9220843-making-an-outbound-call-in-highlevel.md)
- [Aloware-HighLevel integration: Sync settings](https://support.aloware.com/en/articles/12158704-aloware-highlevel-integration-sync-settings.md): Manage contact syncing in Aloware–HighLevel. Control data flow, updates, and one-time actions to keep records consistent across systems.
- [Aloware-HighLevel integration: Contact property mapping](https://support.aloware.com/en/articles/12118436-aloware-highlevel-integration-contact-property-mapping.md): Easily map and sync HighLevel contact fields with Aloware. Learn how admins and users can set up, test, and use custom and default fields.
- [Aloware-HighLevel integration: Filters](https://support.aloware.com/en/articles/12165967-aloware-highlevel-integration-filters.md): Use the Filters tab in the HighLevel–Aloware integration to control which communication events sync, focusing only on what matters.
- [Importing HighLevel Lists into Aloware Talk](https://support.aloware.com/en/articles/13653390-importing-highlevel-lists-into-aloware-talk.md)
- [API Documentation: Aloware SMS API Integration](https://support.aloware.com/en/articles/9020040-api-documentation-aloware-sms-api-integration.md): Aloware's SMS API sends SMS/MMS using api\_token, sender/receiver details, message. Includes examples, optional 'force\_random' field.
- [Aloware Lead API documentation](https://support.aloware.com/en/articles/9020058-aloware-lead-api-documentation.md): Use Aloware's Lead API to create/update contacts. Customizable with clear responses. Contact for more features or help.
- [Aloware contact lookup API](https://support.aloware.com/en/articles/9020068-aloware-contact-lookup-api.md): Aloware's Contact Lookup API finds contacts by phone. GET requests show found, invalid, or non-existent contacts. Contact for more info.
- [Aloware API form connect](https://support.aloware.com/en/articles/9020070-aloware-api-form-connect.md): Aloware's API Form Connect integrates website forms for lead capture. Simply add script, test, and customize. Contact for details.
- [Aloware Sequence API: Enroll and Disenroll Contacts in Sequences](https://support.aloware.com/en/articles/9020073-aloware-sequence-api-enroll-and-disenroll-contacts-in-sequences.md): Aloware's Sequence API manages contact enrollment. Requires api\_token, sequence details. Provides success/error responses, cURL examples.
- [API Documentation: Aloware Number Lookup API Integration](https://support.aloware.com/en/articles/9020074-api-documentation-aloware-number-lookup-api-integration.md): Aloware's LRN feature categorizes numbers for SMS marketing at $0.002/lookup. Toggle via support. Detailed lookups via separate API.
- [API Documentation: Aloware two-legged call API integration](https://support.aloware.com/en/articles/9019991-api-documentation-aloware-two-legged-call-api-integration.md): Aloware's Two-Legged Call API automates calls with api\_token and user/line details. Confirm setup with HTTP 202, errors with HTTP 422.
- [Aloware Power Dialer APIs](https://support.aloware.com/en/articles/9167815-aloware-power-dialer-apis.md)
- [API Documentation: Users API](https://support.aloware.com/en/articles/9352647-api-documentation-users-api.md)
- [Using Aloware webhook integration for real-time automation](https://support.aloware.com/en/articles/9020028-using-aloware-webhook-integration-for-real-time-automation.md): Learn how to set up and use Aloware’s webhook integration to automate workflows, filter events, and sync data with external tools.
- [Webhook Event: Transcription Saved](https://support.aloware.com/en/articles/9155501-webhook-event-transcription-saved.md)
- [Integrating AloAi call summaries via webhooks](https://support.aloware.com/en/articles/10431119-integrating-aloai-call-summaries-via-webhooks.md)
- [API Documentation: Inbox Availability API](https://support.aloware.com/en/articles/14049451-api-documentation-inbox-availability-api.md): Retrieve inbox availability and agent call readiness in Aloware using the Inbox Availability API, including routing status and detailed availability checks.

## Aloware desktop app

- [Aloware Desktop App](https://support.aloware.com/en/articles/9242663-aloware-desktop-app.md)
- [Updating your Aloware Talk Desktop App](https://support.aloware.com/en/articles/9037380-updating-your-aloware-talk-desktop-app.md): Update Aloware App for better features & security. Need internet on Windows/MacOS: launch, check update, restart after install.
- [Enabling Desktop Notifications on Mac](https://support.aloware.com/en/articles/9037382-enabling-desktop-notifications-on-mac.md): Enable Aloware notifications on Mac in Chrome: Open System Settings for Chrome alerts, then add Aloware in browser settings.

## Aloware Talk 2 business phone

- [How to set up and log in to Aloware Talk 2](https://support.aloware.com/en/articles/9020095-how-to-set-up-and-log-in-to-aloware-talk-2.md): Streamline communication with Aloware's Talk 2 - Business Phone app. Log in, enable notifications, access microphone for calls. Upgrade now!
- [Navigating your inbox, contacts and dialer in Aloware Talk 2 app](https://support.aloware.com/en/articles/9020083-navigating-your-inbox-contacts-and-dialer-in-aloware-talk-2-app.md): Easily navigate inbox, contacts, and phone in the Aloware Talk 2 app to manage messages, leads, and calls seamlessly on mobile or desktop.
- [Aloware Talk 2 contacts menu](https://support.aloware.com/en/articles/9020090-aloware-talk-2-contacts-menu.md): Manage contacts in Aloware Talk 2 using filters like Pinned, My Contacts, Unassigned, and New Leads to organize conversations and prioritize follow-ups.
- [Using the phone menu in Aloware Talk 2](https://support.aloware.com/en/articles/9020099-using-the-phone-menu-in-aloware-talk-2.md): Learn how to place calls, receive calls, and send SMS in Aloware Talk 2, including call controls like mute, transfer, notes, and voicemail drop.

## Communications in Aloware Talk

- [Understanding communication logs in Aloware](https://support.aloware.com/en/articles/10523215-understanding-communication-logs-in-aloware.md): Explore how Aloware Communication Logs track calls, texts, and emails, support follow-ups, offer advanced filtering, and enhance team efficiency

## FAQ and troubleshooting tips

- [Troubleshooting: Voice agent starts in the wrong language](https://support.aloware.com/en/articles/14540177-troubleshooting-voice-agent-starts-in-the-wrong-language.md): Learn how to configure your AloAi Voice Agent to speak in the correct language by aligning the language setting, greeting message, and AI model for consistent call behavior.
- [Frequently Asked Questions: Tags](https://support.aloware.com/en/articles/9037891-frequently-asked-questions-tags.md)
- [Frequently Asked Questions: Account Menu](https://support.aloware.com/en/articles/9037890-frequently-asked-questions-account-menu.md)
- [Frequently Asked Questions: Inboxes](https://support.aloware.com/en/articles/9047437-frequently-asked-questions-inboxes.md)
- [How to clear browsing data on popular browsers](https://support.aloware.com/en/articles/9174274-how-to-clear-browsing-data-on-popular-browsers.md): Learn how to clear browsing data on Chrome, Firefox, Safari, and Edge to improve performance, fix loading issues, and protect privacy.
- [Troubleshooting missing contacts in Aloware](https://support.aloware.com/en/articles/9037797-troubleshooting-missing-contacts-in-aloware.md): Fix missing contacts in Aloware by updating user visibility settings. Learn how admins can adjust access to show all contacts.
- [How to fix the “Unable to access the microphone” error in Aloware](https://support.aloware.com/en/articles/9037858-how-to-fix-the-unable-to-access-the-microphone-error-in-aloware.md): Fix the “Unable to access the microphone” error in Aloware with step-by-step browser and system permission troubleshooting.
- [Troubleshooting Tip: Outbound call errors? Here's how to fix them](https://support.aloware.com/en/articles/9037860-troubleshooting-tip-outbound-call-errors-here-s-how-to-fix-them.md)
- [Troubleshooting Tip: CRM Closing After Call Finishes in Power Dialer? Here's How to Fix It](https://support.aloware.com/en/articles/9037822-troubleshooting-tip-crm-closing-after-call-finishes-in-power-dialer-here-s-how-to-fix-it.md)
- [Troubleshooting tip: Ring patterns not working? Here's how to fix it](https://support.aloware.com/en/articles/9037862-troubleshooting-tip-ring-patterns-not-working-here-s-how-to-fix-it.md)
- [Troubleshooting tip: Dialer or mobile app not ringing? Here's how to fix it](https://support.aloware.com/en/articles/9037875-troubleshooting-tip-dialer-or-mobile-app-not-ringing-here-s-how-to-fix-it.md)
- [Common dialer and messaging errors in Aloware](https://support.aloware.com/en/articles/9020342-common-dialer-and-messaging-errors-in-aloware.md): Learn how to identify and fix common Aloware dialer errors, with error codes, descriptions, and step-by-step solutions to resolve them fast.
- [Troubleshooting: CRM view not working in power dialer in desktop app](https://support.aloware.com/en/articles/9345088-troubleshooting-crm-view-not-working-in-power-dialer-in-desktop-app.md): Fix CRM View issues in Power Dialer sessions by authenticating your HubSpot account in the desktop app to restore proper functionality.
- [How can I troubleshoot and terminate stuck calls in Aloware?](https://support.aloware.com/en/articles/11950307-how-can-i-troubleshoot-and-terminate-stuck-calls-in-aloware.md): Learn how to troubleshoot and end stuck calls in Aloware using logout, hard refresh, and cache clearing steps to restore functionality.
- [How can I troubleshoot common call issues on Aloware?](https://support.aloware.com/en/articles/11960130-how-can-i-troubleshoot-common-call-issues-on-aloware.md)
- [How do I troubleshoot voicemail issues for unanswered calls?](https://support.aloware.com/en/articles/12035083-how-do-i-troubleshoot-voicemail-issues-for-unanswered-calls.md): Fix voicemail issues in Aloware. Step-by-step guide to resolve calls not routing to voicemail for local presence numbers and direct lines.
- [How can I troubleshoot and resolve email setup and delivery issues in Aloware?](https://support.aloware.com/en/articles/12034852-how-can-i-troubleshoot-and-resolve-email-setup-and-delivery-issues-in-aloware.md): Fix Aloware email issues by checking SMTP setup, verifying addresses, and troubleshooting delivery errors with this step-by-step guide.
- [Troubleshooting Zoho CRM sync issues in Aloware](https://support.aloware.com/en/articles/12034595-troubleshooting-zoho-crm-sync-issues-in-aloware.md)
- [Troubleshooting Aloware Authentication Issues](https://support.aloware.com/en/articles/9037819-troubleshooting-aloware-authentication-issues.md)
- [Troubleshooting Tip: HubSpot Discrepancy? Here's What You Can Do](https://support.aloware.com/en/articles/9037861-troubleshooting-tip-hubspot-discrepancy-here-s-what-you-can-do.md)
- [Troubleshooting Tip: Aloware Call Not Working on HubSpot? Here's What You Can Do](https://support.aloware.com/en/articles/9037795-troubleshooting-tip-aloware-call-not-working-on-hubspot-here-s-what-you-can-do.md)
- [Troubleshoot: Aloware doesn't display HubSpot Contact Page](https://support.aloware.com/en/articles/9037796-troubleshoot-aloware-doesn-t-display-hubspot-contact-page.md)
- [Troubleshooting Tip: How to Fix Integration Connection Failures in Aloware](https://support.aloware.com/en/articles/9037793-troubleshooting-tip-how-to-fix-integration-connection-failures-in-aloware.md)
- [Troubleshooting Tip: Why does Aloware Messenger not appear or work in HubSpot? Here's How to Fix It](https://support.aloware.com/en/articles/9037798-troubleshooting-tip-why-does-aloware-messenger-not-appear-or-work-in-hubspot-here-s-how-to-fix-it.md)
- [Troubleshooting Tip: HubSpot Workflow Not Working? Here's What You Can Do](https://support.aloware.com/en/articles/9037794-troubleshooting-tip-hubspot-workflow-not-working-here-s-what-you-can-do.md)
- [Troubleshooting Tip: Contact Info Discrepancies in Pipedrive and Aloware? Here's What You Can Do](https://support.aloware.com/en/articles/9037823-troubleshooting-tip-contact-info-discrepancies-in-pipedrive-and-aloware-here-s-what-you-can-do.md)
- [Fixing contact data discrepancies between Aloware and HubSpot](https://support.aloware.com/en/articles/9158964-fixing-contact-data-discrepancies-between-aloware-and-hubspot.md)
- [Fixing SMS/MMS Sending Errors from Unassigned Personal Lines in Aloware](https://support.aloware.com/en/articles/9230024-fixing-sms-mms-sending-errors-from-unassigned-personal-lines-in-aloware.md)
- [Efficiently managing multiple sales teams with Aloware](https://support.aloware.com/en/articles/9362015-efficiently-managing-multiple-sales-teams-with-aloware.md): Manage multiple sales teams efficiently with Aloware by assigning dedicated lines and inboxes for streamlined communication.
- [Set up SMS triggers, sequences, and broadcasts](https://support.aloware.com/en/articles/9369556-set-up-sms-triggers-sequences-and-broadcasts.md): Learn how to set up SMS campaigns and sequences to automate responses and efficiently manage team assignments.

## Aloware setup: Recommendations and Requirements

- [Aloware system requirements](https://support.aloware.com/en/articles/9037375-aloware-system-requirements.md): Aloware system requirements for smooth calling: recommended internet speed, supported devices, browsers, and audio setup for reliable performance.
- [How to prevent Windows Defender from blocking Aloware](https://support.aloware.com/en/articles/9571768-how-to-prevent-windows-defender-from-blocking-aloware.md): Learn how to disable Windows Defender Firewall and allow Aloware through Windows security settings to prevent app blocking.
- [Fix slow apps, lag, and high CPU usage while using Aloware](https://support.aloware.com/en/articles/9571910-fix-slow-apps-lag-and-high-cpu-usage-while-using-aloware.md): Improve Aloware performance by reducing CPU load, freeing storage space, updating your OS, and monitoring system resources.
- [Steps to Fix Desktop App Issues](https://support.aloware.com/en/articles/9037877-steps-to-fix-desktop-app-issues.md)
- [Aloware network requirements and connectivity troubleshooting guide](https://support.aloware.com/en/articles/9037963-aloware-network-requirements-and-connectivity-troubleshooting-guide.md): Learn how to test your network, meet bandwidth requirements, and troubleshoot connectivity issues for smooth and reliable Aloware performance.
- [Enabling Aloware notifications on Google Chrome \(Windows 10 and 11\)](https://support.aloware.com/en/articles/9037378-enabling-aloware-notifications-on-google-chrome-windows-10-and-11.md): Enable Google Chrome and desktop notifications for Aloware on Windows. Configure Chrome and system settings to receive alerts and sounds.
- [Aloware won't load or connect: Status check and cookie fixes](https://support.aloware.com/en/articles/9037859-aloware-won-t-load-or-connect-status-check-and-cookie-fixes.md): Aloware not loading or connecting? Check status.aloware.com and enable third-party cookies in Chrome for Aloware domains to fix it.
- [Troubleshooting guide for Aloware users](https://support.aloware.com/en/articles/9805495-troubleshooting-guide-for-aloware-users.md)
- [How to configure Firewall, Ports, and Antivirus for Aloware](https://support.aloware.com/en/articles/9787052-how-to-configure-firewall-ports-and-antivirus-for-aloware.md): Configure firewall, antivirus, and router settings for Aloware open required TCP/UDP ports, allow domains/IPs, and optimize VoIP performance

## What's the latest?

- [Understanding Chrome's autoplay policy updates and their impact on Aloware](https://support.aloware.com/en/articles/9037399-understanding-chrome-s-autoplay-policy-updates-and-their-impact-on-aloware.md): Learn how Chrome’s autoplay policy affects Aloware call notifications and how to enable sound permissions to ensure calls ring smoothly.
- [Using Aloware's SMS segment calculator](https://support.aloware.com/en/articles/9857643-using-aloware-s-sms-segment-calculator.md): Use Aloware's SMS segment calculator to see segment count, encoding, and cost before you send, so you can trim messages and cut costs.
- [Using Twilio with Aloware: Understanding the benefits and challenges](https://support.aloware.com/en/articles/9773071-using-twilio-with-aloware-understanding-the-benefits-and-challenges.md): Learn when to connect your own Twilio account to Aloware, how it impacts billing and compliance, and when SnapPort is the better option.
- [Prevent call spam mislabeling with NumberGuard: What you need to know](https://support.aloware.com/en/articles/10026585-prevent-call-spam-mislabeling-with-numberguard-what-you-need-to-know.md): NumberGuard helps protect your phone numbers from spam labels with carrier checks, testing, and caller ID remediation to keep your calls reachable.
- [Texas Senate Bill 140 \(SB 140\) and what it means for your outreach](https://support.aloware.com/en/articles/12150173-texas-senate-bill-140-sb-140-and-what-it-means-for-your-outreach.md): Learn how Texas SB 140 expands telemarketing laws to cover marketing texts, with new rules on registration, quiet hours, and compliance.