TCPA prohibits unsolicited calls. Aloware lets admins prevent messaging to non-TCPA approved contacts in Contact Settings.
The Telephone Consumer Protection Act (TCPA) prohibits telemarketing, automated and pre-recorded calls from calling consumers without their permission. TCPA allows consumers to sue and collect damages from companies for non-compliant calls and texts.
Check with your legal counsel to ensure that your opt-out methods are TCPA compliant.
Aloware admins can enable an option to automatically opt-out contacts from SMS until they submit a specific form, which will manually opt-in.
Screenshot of a Non-TCPA Approved Contact's Communication details:
Preventing Messaging to Non-TCPA Approved Contacts
Aloware includes a setting that allows the admin to enable or disable SMS delivery to Non-TCPA Approved Contacts. To do this,
- Navigate to Accounts > Contact Settings.
- Enable the "Prevent Messaging to Non-TCPA Approved Contacts" Option.
What happens when this option is enabled?
Enabling the "Prevent Messaging to Non-TCPA Approved Contacts" option will
- Prevent messages from being sent to TCPA numbers. The messaging function is automatically disabled.
- By default, all contacts are set to No. It does not allow agents to change the contact's TCPA Approved Status.