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A Guide to Sending SMS and MMS with Aloware Talk

Aloware Smart Encoding improves SMS by managing special characters, emojis, and non-English letters, preventing message splitting. It streamlines text and MMS sending, supports scheduled messages, and allows easy deletion of scheduled messages.

Aloware Smart Encoding is a new feature that helps make SMS messages work better. It handles things like special characters, emojis, and non-English letters in a smart way. This stops messages from breaking into parts and makes sure they stay easy to read. 

Regular SMS sometimes struggles with emojis or special characters. When this happens, messages can get split up. But Aloware Smart Encoding fixes these issues. It's smart enough to handle different types of content in texts, so messages stay together, making communication clear and smooth.


Sending Text Messages

Via Quick Access

  1. Click the phone icon at the top right of the page and then click Message to switch to messaging.

  2. Select Line and enter contact information.

  3. Type your message in the message box and click Send after you finish writing your text.

Via Communications Page

  1. Navigate to the Communications section and choose the channel you want to use. This can include the Inbox, Calls, Messages, Voicemails, Call Recordings, or All Communications.

  2. Select a communication log on your chosen channel and type your message in the Text tab.

  3. You have the option to select the Line you want to use or send your Text to your contact's other numbers.

  4. Click on the "Send Text" button to send your message.

Via Contact Page

  1. Go to Contacts and click the Message icon under Actions for your chosen contact.

  2. Follow steps 2 to 4 in the Communications Page section.


Sending Multiple Media Files (MMS)in Aloware Talk

  1. The Communications dashboard is the default view on your Aloware Talk account.

  2. When you access the Inbox Task Management panel, you will see a list of contacts displayed. These contacts are visible when you select the calls, messages, and contacts menu.

  3. Once you select a contact through search or browsing, the contact's communication history displays on the screen.

  4. In the message box, click the clip icon > drop or browse the files to upload from the file location.

  5. Select multiple files and click open. Aloware allows a 5MB file size limit for images and below 600KB for other file types.

  6. Click the Send Text button once the files are uploaded.

  7. MMS should be sent with user details and a time stamp.

Aloware allows sending emojis without splitting messages, ensuring cost savings and efficient communication.


Sending Scheduled Messages

  1. In your Aloware Talk account, go to the Communications or Inbox menu in the sidebar.

  2. Select a contact, and type a message.

  3. Click the drop-down in the Send button, and click Schedule Send.

  4. Set the date and time you want your message to be sent. Take note that the schedule should be on a future date or time.

    • Date - pick a future date to send the message

    • Time - set the time to send the message

  5. Then, click the Schedule Send button.

  6. A notification at the bottom of your screen confirms that the message has been successfully scheduled.

  7. The scheduled message is saved in the Schedule Message section.

    If the message has reached the contact successfully, the communication box will show your scheduled message.


How to View the Scheduled Message

  1. Navigate to the Scheduled Message section on the right-hand panel of your screen.

  2. Click the "View Scheduled Messages" button. The box that appears will show you the following:

    • Message - content message

    • Media - any media attached

    • Scheduled For - scheduled date and time

    • Scheduled By - who scheduled the message


How to Delete the Scheduled Message

To delete a scheduled message, you need to follow a few simple steps.

  1. In the Schedule Messages box, click the trash icon, which represents the option to delete the scheduled message.

  2. A pop-up window will appear asking you to confirm the deletion.

  3. After confirming the deletion, a notification will appear to confirm its success.