Understanding and Fixing Common Dialer Errors in Aloware: A Comprehensive Guide

Learn to troubleshoot common dialer errors in Aloware. Errors like 21611, 30007, and 31003 have solutions like adjusting message rates or contacting support. Improve efficiency in Aloware usage.

When using Aloware, it's important to be aware of the common dialer errors that can occur and know how to troubleshoot them effectively.

In this article, we will present a list of common dialer errors encountered in Aloware, arranged chronologically, along with their respective solutions. By familiarizing yourself with these errors and their resolutions, you'll be better equipped to address any issues that may arise during your Aloware usage.

Common Dialer Errors in Aloware

Error

Description

Solution

Error 21611

Exceeded message queue limit for a number.

Slow down the sending rate or use a Messaging Service.

Error 21612

The destination phone number is not valid.

Verify the accuracy and validity of the number, ensuring there are no errors or typos in its entry.

Error 21614

The contact phone number is not a valid mobile number.

To resolve this error, you should ensure that you are using a valid mobile number for the contact.

Error 30007

Message Filtered: The message violated carrier guidelines.

Review and modify message content to comply with carrier rules.

Error 30022

Exceeded carrier's maximum message rate.

Slow down the message rate or adjust campaign settings.

Error 30023

Reached maximum message limit for the day.

Wait until the next day to send more messages.

Error 30027

Exceeded T-Mobile's daily messaging limit based on Trust Score.

The limit is applied at the brand level and is calculated based on the sum of outbound SMS segments and MMS messages in 24 hours, resetting every midnight (Pacific US Time).

Check the trust score and adjust the messaging volume accordingly.

The message limits are as follows based on the Trust Score:

  • Trust Score 75-100: 200,000 SMS segments + MMS per day

  • Trust Score 50-74: 40,000 SMS segments + MMS per day

  • Trust Score 25-49: 10,000 SMS segments + MMS per day

  • Trust Score 1-24: 2,000 SMS segments + MMS per day

Error 30034

You are sending messages to the US from an unapproved US 10DLC number.

Link your US 10DLC number to an authorized A2P campaign. 

Error 31000

General communication framework issue.

Contact support for assistance.

Error 31003 or 53405

Connection timeout during a call.

Contact support for assistance.

Error 31005

Network connectivity or hostname resolution issue.

Check the internet connection and network settings.

Error 31009

No available channels or methods for messaging during a call.

Check internet connection and account settings.

Error 31201 or 31402

Generic unknown error during a call.

The cause can vary.

Error 31204

Invalid JWT token.

Contact support for assistance.

Error 31205

Expired JWT token.

Try logging out and logging back in.

Error 9221

Issue connecting to insights feature.

Contact support for assistance.

By understanding these common dialer errors and their solutions, you can take a proactive approach to troubleshoot and fix any issues that may occur while using Aloware. This will result in smoother operation and increased efficiency in your communication activities on the platform.