When a call ends, AloAI Voice Agent’s post-call actions automatically summarize the interaction and send email notifications with key details. For accounts handling large-scale operations, this ensures important outcomes are captured and shared efficiently, even when managing hundreds of calls daily.
How to enable post-call actions in AloAi Voice Agent
Configure AloAi Voice Analytics
Access account settings - log in to your Aloware admin account > account settings page.
Locate AloAi Voice Analytics configuration - find the section labeled AloAi Voice Analytics and make sure the feature is enabled for your account.
Disable on-demand transcription - disable the on-demand option to allow automatic transcription and notification to be generated after each call. Read this guide to learn more about the on-demand transcription.
Enable post-call actions in AloAi Agents menu
Navigate to AloAi Agents settings - select the AloAi Agents menu from the main dashboard.
Choose the agent to configure - click on the AloAi Voice Agent for which you want to enable post-call actons.
Toggle post-call actions ON - in the agent's settings, find the post-call actions section and switch it on ON.
Select notification recipients - customize who receives the email notifications by choosing one or more of the following options:
All registered users within your organization.
The contact's assigned owner from your CRM.
Selected internal team members.
External email addresses for partners or stakeholders.
Initiate and complete a call
After enabling the feature, test it with a live or simulated call:
Start a call - use your AloAi voice agent to initiate an inbound or outbound call.
Complete the interaction - during the call, handle any necessary tasks, such as scheduling an appointment, providing solutions, or collecting information.
End the call - once the interaction is complete, end the call and let AloAi Voice Analytics process the data.
Wait for the post-call email notifications
After the call is processed, AloAi will automatically send detailed notification emails to the selected recipients.
These emails are actionable - clicking the links within them will redirect you to relevant details such as the contact's profile or the associated agent.
Each emails include:
Contact information - contact name, phone number, and assigned owner.
Call details - direction (inbound/outbound), duration, and agent name.
Call summary - transcription link, key changes made during the call, and the agent action items.
