When a call ends, AloAi Voice Agent’s post-call actions automatically summarize the interaction and send email notifications with key details. For accounts handling large-scale operations, this ensures important outcomes are captured and shared efficiently, even when managing hundreds of calls daily.
How to enable post-call actions in AloAi voice agents
Configure AloAi Voice Analytics
Access account settings - log in to your Aloware admin account > account settings page.
Enable AloAi Voice Analytics - find the section labeled AloAi Voice Analytics and ensure the feature is ON.
Disable on-demand transcription - disable the on-demand option to allow automatic transcription and notification to be generated after each call. Read this guide to learn more about the on-demand transcription.
Enable post-call actions in AloAi Agents menu
Once AloAi Voice Analytics is active, configure post-call actions for specific agents.
Navigate to AloAi Agents settings - select the AloAi Agents menu from the main dashboard.
Choose the agent to configure - click on the AloAi Voice Agent for which you want to enable post-call actions.
Toggle post-call actions ON - in the agent's settings, find the post-call actions section and switch it on ON.
Select notification recipients - customize who receives the email notifications by choosing one or more of the following options:
All registered users within your organization.
The contact's assigned owner from your CRM.
Selected internal team members.
External email addresses for partners or stakeholders.
Test post-call actions
After enabling the feature, test it with a live or simulated call:
Start a call - use your AloAi voice agent to initiate an inbound or outbound call.
Complete the interaction - during the call, handle any necessary tasks, such as scheduling an appointment, providing solutions, or collecting information.
End the call - once the interaction is complete, end the call and let AloAi Voice Analytics process the data.
Review post-call notifications
Once the call is processed, email notifications containing summarized call information are sent to the selected recipients.
What to expect in post-call emails:
Contact information - includes name, phone number, and assigned owner details.
Call details - covers the direction (inbound/outbound), duration, and assigned agent’s name.
Call summary - shares a transcription link, any key changes made, and action items performed by the agent.
Each email is actionable. Clicking on links redirects users to detailed records, such as the contact’s profile or the AloAi Agent involved.
