What problem does this solve?
This feature enables admins to access automated summaries of customer interactions, eliminating the need for manual reporting. It delivers timely updates on communication trends and outcomes, streamlining call data analysis and improving decision-making.
How business admins can use this feature
Admins and supervisors can utilize the daily reports to:
Review call insights - access summarized call data to track performance and follow up on key conversations.
Understand sentiment trends - use sentiment analysis to adjust communication strategies.
Monitor agent performance - identify trends in call volume and talk time to assess agent efficiency and training needs.
Identify key topics quickly - summarized insights reduce the need for manual transcription review.
Configuring report recipients
To enable email reports, the business admin must configure recipient roles in Account > Report Settings > System Reports Recipients. This setup ensures that the appropriate roles (billing admin, company admin, company supervisor) receive the notifications and reports.
Daily email report digest
Daily digest report insights
Key Statistics and call overview
Call volume - total number of calls, categorized into inbound and outbound.
Call duration - data on call lengths to assess time utilization.
Call data summarization - summary of recorded and transcribed inbound and outbound calls, highlighting common topics and reasons for customer interactions.
Sentiment analysis
Overall sentiment trends - classification of calls as positive, neutral, or negative based on tone and language.
Customer satisfaction & agent communication effectiveness - insights into interaction quality.
Call Outcomes
Overview of results, including follow-ups, resolutions, and escalations.
Identification of unresolved calls for further review.
Agent performance metrics
Top agents by volume & talk time - identifies productive agents based on call handling and duration.
Performance insights - helps pinpoint high-performing agents and those needing additional support.
How can an average user use this?
Only admins and supervisors receive these reports; agents do not have access.
How does this relate to other AloAi tools?
Real-Time Insights - complements AloAi Voice Analytics: Transcription and Summarization by providing an overarching view of daily interactions.
Sentiment analysis matching - aligns with sentiment metrics available in the AloAi Voice Analytics dashboard.
Keyword tracking: integrates with AloAi's speech analysis and keyword tracking features for deeper insights.
Important configurations
Enable AloAi reports - ensure "AloAi Reports" is enabled in Account > Reporting Settings for roles such as Billing Admin, Company Admin, and/or Company Supervisor.
Flag settings - activate AloAi Voice Analytics transcription and summarization flags.
Daily digest scheduling - reports are sent automatically at 6 PM PDT daily.
Trial and subscription management - ensure an active AloAi Voice Analytics subscription or trial period to receive reports.
This structured approach ensures admins can effectively utilize the AloAi Voice Analytics Daily Digest Email Reports to monitor and improve communication strategies.