Aloware Support Center

Aloware: Admins customize call, SMS, inbox, reporting settings for efficient operations.

Account menu

Aloware Account General Settings: Admins can change name, timezone, homepage, privacy, messaging for better functionality.

Account Menu: General Settings

Register for A2P 10DLC in Aloware: Business, Brand, Campaigns, Lines. Ensure FCC and carrier compliance.

Account Menu: Compliance

Aloware: Customize appointments, leads, SMS reminders, auto-assign & block unwanted comms for streamlined contact management.

Account Menu: Contact Settings

Streamline calls: Set availability, wrap-up, recordings, music, masking, retention for business efficiency & compliance.

Account Menu: Calling Settings

Account Menu: Inbox Settings

Aloware's Power Dialer boosts calling with Caller ID, task management, auto-duplicate removal, and triggers for agent efficiency.

Account Menu: Power Dialer Settings

Account menu: Reporting settings

Aloware simplifies contact import with DNC compliance, updates, tags, number management, and guides on template use for optimized workflows.

Account Menu: Imports Setting

Aloware offers custom contact fields for specific business needs, with simple setup and HubSpot sync, improving contact data handling.

Account menu: Custom contact fields

Aloware call management: Choose indefinite storage, line-specific settings, or timed deletions (10/30/60 days) for compliance.

Managing Call Recording Deletions and Retention in Aloware

Setting up forced call dispositions in Aloware

Account Menu: Usage

A guide to forced contact disposition for call documentation

Setting up and using contact dispositions in Aloware

Understanding and managing call dispositions in Aloware

Applying for short codes in Aloware

Account Menu: International Pricing

Laarni D

Managing Accounts in Aloware Admin

Guide for Admins: Using AloAi Voice Analytics

Guide for Agents: Using AloAi Voice Analytics

AloAi Voice Analytics configuration guide

List of Redacted Personally Identifiable Information (PII) categories

How to manually transcribe calls in AloAI Voice Analytics

Using AloAi Voice Analytics - Ask AloAi feature

AloAi Voice Analytics Daily Digest Email Reports

AloAi Voice Analytics helps admins and agents analyze calls, track metrics, and improve interactions with features like transcription, sentiment analysis, and call summarization.