Aloware’s force call disposition feature ensures you complete documentation for each call before moving on to the next task.
To activate this feature, go to the account menu under calling settings. Only admins can change these settings.
Why it matters
This feature helps ensure every call is documented correctly, keeping your work organized and making sure nothing is overlooked. It improves customer service by ensuring that every call is handled thoroughly and efficiently.
For more details on exporting call disposition reports, refer to our guide.
How the force call disposition works
After finishing a call, you must complete the call disposition before you can proceed. You cannot use the back button, make another call, or change your online status until you’ve finished documenting the call's outcome. This process helps ensure that each call is properly wrapped up.
Forced call dispositions in outbound calls
When you finish an outbound call, the system pauses and waits for you to complete the disposition. Once you finish, you can continue with your next task.
Forced call dispositions in power dialer sessions
During power dialer sessions, the system highlights in red when you need to complete the call disposition. This reminder ensures you finish the documentation before moving to the next call. After completing it, the timer resumes, allowing you to proceed with your next call.
