Aloware’s force call disposition feature ensures that every call is documented before you move on to the next task. Once enabled, agents must complete a call disposition after each call, helping keep records accurate and preventing missed or incomplete call outcomes.
This setting can be enabled by admins from account menu > calling settings. By requiring call documentation at the end of each interaction, teams maintain consistent records and ensure calls are properly wrapped up before proceeding.
How the force call disposition works
After finishing a call, you must complete the call disposition before you can proceed. You cannot use the back button, make another call, or change your online status until you’ve finished documenting the call's outcome. This process helps ensure that each call is properly wrapped up.
When a caller hangs up right after the agent answers
When a caller hangs up moments after the agent answers, the call runs the normal wrap-up flow.
The flow runs in this order:
The call ends and the agent enters wrap-up.
If the account requires a disposition, the disposition prompt appears right away, with no page refresh.
The agent returns to Available according to the account's settings.
The agent does not need to set their status back to Available by hand. This applies whether Force Call Disposition is on or off.
Forced call dispositions in outbound calls
When you finish an outbound call, the system pauses and waits for you to complete the disposition. Once you finish, you can continue with your next task.
Forced call dispositions in power dialer sessions
During power dialer sessions, the system highlights in red when you need to complete the call disposition. This reminder ensures you finish the documentation before moving to the next call. After completing it, the timer resumes, allowing you to proceed with your next call.
