Call dispositions are important for documenting the outcome of each call. For managers, having access to these reports is essential for evaluating how effectively their team handles calls.
By exporting call disposition reports, managers can precisely track the success rates of different types of calls. They can identify recurring issues, such as frequent "No Answer" or "Busy" tags, and pinpoint which strategies are leading to successful connections.
These reports provide concrete data that helps managers make informed decisions about training, resource allocation, and improving overall communication strategies to better meet customer needs.
How to export call disposition reports
If you need to export call disposition reports in Aloware, follow these simple steps:
Accessing report settings
Go to the Reports menu in your Aloware dashboard.
Click on the settings icon to access Activity Reporting.
Select "call dispositions" from the available options.
Click the Save button.
Viewing active reports
The selected report activity will be highlighted in green, indicating it as your active report.
Understanding the call dispositions report
The call dispositions report provides a detailed view of call outcomes. It includes:
Call disposition status - displays the status of each call, such as "Busy," "Connected," or "No Answer."
Total calls - the total number of calls made within the selected timeframe.
Inbound calls - the number of calls received by your team.
Outbound calls - the number of calls made by your team.
This information is presented in a tabular format, making it easy to comprehend and analyze.
Exporting Call Dispositions
Once the report is ready, you can export it for further analysis.
Click the Export button, usually located at the top or bottom of the report, to download it as a CSV file to your device.
